On The Level Remodeling Co.

Everything went great!

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They were prompt.

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The project was to redo the upstairs bathroom and add a downstairs bathroom. It went very well. Zandy Butler was available to me at all times by phone. He stopped by to inspect the progress and to insure that things were going by the plan. If there was a problem he kept me informed of what was happening. Zandy and the people he contracted to do the work were curtious and very professional. Upstairs: They had to clean up some mold in the walls, replace drywall, replace the bathtub, toilet, sink, replace window, add vent fan, lighting, replace all tiles and put in a tile floor. It was aldone on time and within the budget. Downstairs: They put in a full bathroom Tile shower, toilet, sink, vinyl flooring, new window, vent fan and lights. They had to change the plumbing to install the tile shower. I was very pleased with the way the project went and I already contacted Zandy, On The Level remodeling, to do another project for me.

The general contractor was really easy to work with. He was very fair in pricing with discounts. I was very happy with the way the project was set up and run. The work was done very well and the crew was excellent.

We sent a brief description of the project to Zandy. He responded by scheduling a time with us, showed up punctually, and took the time to learn about the issues and discuss what we needed. He took pictures and measurements and sent us an estimate. We did not select him but felt he would have been a fine choice (too many good ones to choose from!).

Zandy was an excellent communicator and kept me up to date on what would be happening when, who would be showing up, and how much each piece of work would cost. If there were any decisions to be made, he discussed them in advance and we worked it out. His team of Eric, Serg, and the drywall guy were polite professional and very tidy. Alll trash was hauled away. I couldn't have been happier and will definitely hire them again in the future!

From the initial bid to the final clean-up Mr. Butler effectively directed the entire process. Workers came as scheduled, responsibly performed their work, and cleaned up each day. As unexpected elements developed workers and Zandy kept us informed, gave us our options, and assisted us in making important changes. As an example, as the skylights were installed deterioration of a beam was discovered. Additional work and materials were required. Their openness and response kept us from future costs and problems. Mr. Butler worked with us and allowed us to give input along the way - making this a very successful project. We give Mr. Butler and his crew a high recommendation.

They were really nice and gave me the estimate. I read their reviews and decided to get a quote from them. They were very professional and punctual. They were very polite and not in a hurry. They were very thorough. I agree 100% to what I read about them in the reviews. They were on time. They were here when they said they were going to be.

Zandy was very professional and thorough, making a couple trips out to measure and research the framing and clearance specs of the new unit. We decided to have a contractor friend do the work, but would definately call him for future jobs.

Overall it went well. He stuck to the work schedule and completed the work on time. The sub contractors that he had were all pleasant and professional. A couple of them did not clean up very well. The owner, Mr. Butler, was very good at communicating in a timely manner with myself and my wife.

We would be very unlikely to use another contractor for work like this in the future. Our future plans include one more window replacement, living room/dining room repainting, and basement remodel, as well as a possible half-bath addition in the future. Zandy is exceptionally friendly, responsive, and helpful. His subs are as well, and all of them show up on site when he says they will. There is no such thing as a remodel without surprises, stress, or challenges; and On The Level handles these inevitable instances with professionalism and the utmost in calm. Their work is honest and accurate and their prices are fair. The work is detailed and you feel as if Zandy is building his own home when he works on yours. Clean up and dust control are very good. Once one of their young carpenters had his radio on outside a bit too loud. We asked him to turn it down a bit, and not only was he very friendly and apologetic about it, we never heard another peep. What a rare thing! Zandy, as a contractor, is also VERY patient. We are picky! In all, this is my contractor for life, it seems. I have not reason to bid my work out, and have not done so since the first time we met Zandy---we go straight to him for everything and haven't looked back.

After consulting with Zandy and 5 other contractors, I felt that Zandy had the most to offer with experience, knowledge, and professionalism. I interview 6 contractors 3 times each over 3 months. Zandy made me aware of several problems that I wasn?t aware of. I had separate subcontractors come into the house to verify these problems. After being cautious about contractors, Zandy built my trust through his ethics, and punctual appointments. I feel that he earned his money putting up with me questioning and doubting proposals. It didn?t take long to fully trust his judgments on how things where. He started with the foundation and leveled the floor within the first week. He and all of the subs were willing to work around my schedule. The remodel took 1 ? months due to me schedule and me changing my proposal several times. I left the state for several weeks, and to my surprise Zandy sent me pictures and update every couple of days. I have never worked with somebody that has communicated on that high of a level. I would recommend hiring Zandy for any home remodeling. I wish I meet him before.

The contractor provided a daily/monthly schedule detailing when specific projects would begin and finish. This was held to a strict timetable with little variance. He was always available when needed and was frequently at the site making sure progress and quality prevailed. There were changes made during the course of construction and those were handle quickly and reasonably. The project was completed a head of schedule and within budget.

Excellent job. Quoting was accurate, with plumbing and lighting separate, so that we could specify what we wanted at contractor's pricing. We knew exactly what we were getting and paying for. Final tab was right per the estimate. Timing was very close, and activities were well coordinated. Minor issues that always occur were handled swiftly and to our satisfaction. The price was substantially lower than a prior estimate from another company we had used before, but we believe the quality was at the same level. The tile work in particular was superb. We are very happy with our new master suite, and believe we got very good value for the price.

Great job at a very good price, done in a timely manner.

Overall it was a much more painful experience than I could have anticipated. The main complaint is level-line?s lack of control (or even communication) of the subcontractors. The worst example was during the dig out of the driveway, they ended up knocking over my neighbor?s wall. Accidents happen which is fine but no one ever called me to inform me of the mistake; I came home to a neighbor screaming at me and I had no idea what she was talking about. When I called level-line, the contractor had no knowledge it had happened; he was not coming to the site and not even checking in with his subcontractors (let alone choose subcontractors who care enough to call him when things go massively wrong). Other problems included no communication with the floor subcontractor regarding removal of furniture, and a small wiring project that had to be redone 3 times because it didn?t work (despite the assurances it worked fine during his inspection). The other major complaint is the companies? accounting. Intermediate and final bills were not itemized which produced an enormous confusion over proper billing. The project went massively over budget for both agreed upon and ?surprise? items and it was a giant waste of my time to try and unravel the atrocious accounting and billing. During the billing argument it came out that he had not gotten the proper permits for the air conditioning work. It turns out that the work was not up to code and a significant amount of work had to be done (electrical lines improperly shielded, drain lines without proper grading and insulation, improper clearances for the outside units). He also tried multiple times to force me to pay for items that had not been completed. He cited the reason that the subcontractors needed the money and didn?t seem phased by my argument that they needed to finish the work before getting the money.

I interviewed 10 contractors. Zandy won the bid based on an open personality I could easily connect with, intelligence that showed, and a very competitive complete bid that worked with our budget. Zandy was very good at helping me finish up detail ideas for the redesign including the front pillars doing things other contractors said they could not! His subs all did great work, especially the stone guy! Subs were generally here on time, did quality work, and were friendly. The only problem we encountered came from a Russian/English communication problem with the siding sub who went on to do work we had not agreed on but had still only been discussing with Zandy. We were not charged for that particular work and Zandy worked with us on the pricing for repainting over that particular area. Two years later our leak reappeared. Despite a lot of apparent water damage surrounding the sides of the bottom window, it was not our source. We called Zandy who suggested ways of finding the real source. After two years of caulking the base of the window that sits above it, we hired Zandy again to work on the upper window. Once again the guys that worked with him were friendly, timely, and competent. We found real problems with the window that were consistent with the leaks down lower and discovered our original builder had never properly waterproofed that window and we feel hopeful that our leaky window issue will have been solved this time. Would we hire Zandy Butler again? We already did.

Zandy provides a detailed, itemized bid that allows you to add or change options based on your budget. He sticks to his bid, and gives you allowances for materials chosen. You choose the materials and are credited or charged over if you go with a very economical/expensive surface or fixture. He sticks to his timeline and is extremely professional, easy to work with. He has great communication skills and is committed to meeting your aesthetic and practical expectations for the remodel. The final product is of the highest quality. We were 100% satisfied with his work. And have used his company 2 additional times for smaller (under $3000) projects and were equally pleased. His bid was a mid-range among the contractors we talked with, but his was one of the more thorough bids as well. Also, because he makes the price options so clear from the outset, it is easy to work with him. In sum, the product was exactly what we wanted, the execution was timely and the whole process was as pleasant as a remodel could possibly be.