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Westside Appliance Repair

Appliance Repair, Appliance Repair - Small, Dryer Vent Cleaning,

About us

Westside Appliance Repair is your source for expert appliance repair and the largest stock of appliance parts in the area. Located on the west side of Des Moines for easy access to anywhere in Central Iowa. Serving customers in the Des Moines area since 1941.

Business highlights

26 years of trusted experience

Services we offer

Repair of appliance includes dishwashers, dryers, refrigerators, freezers, ice machines, garbage disposals, microwave, gas stove, electric stove, stoves, oven, range hoods, washing machines, compactors, compactors & cook tops. Dryer Vent Cleaning, Gas Fireplace Cleaning.

Services we don't offer

Ask for details

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.464 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
3%
3
8%
2
9%
1
5%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.5
responsiveness
4.4
punctuality
4.6
Showing 51-64 of 64 reviews

Nancy G.
11/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed our ice maker. Asked some questions and knew right away what the problem was. Was able to fix it in less than 1/2 hour. Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Vicki B.
09/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The broiler element on my stove burned out. Westside Appliance scheduled the repair quickly and the man who made the repair was on time, friendly and efficient.
Rating CategoryRating out of 5
Yes, I recommend this pro

Renae G.
09/2015
2.0
appliance repair, appliance sales
  + 0 more
unknown
Description of Work: I had Westside come out to look at our dishwasher. I tried to make an appointment online and got a confirmation e-mail and they never showed up. I called Westside and they said they never received it and didn't know why I got a confirmation. I rescheduled the appointment and they were there on time. The technician looked at the bottom of my dishwasher and turned it on. It ran for maybe 30 seconds and he shut it off and told me to just get a new dishwasher and ours wasn't worth fixing. To fix the dishwasher with parts and labor was going to be over $400 plus I had to pay $105 for him to be in my home for 15 mins. I later called another repair company who came out and fixed the dishwasher for $200, including parts and labor.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$105

THERESA L.
09/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I had warranty service on my Electrolux steam washer. The door locked and would not open even with cancel or another cycle. The technician diagnosed the problem within minutes and it unlocked immediately. It was my mistake (something got put in with the load and the machine could not balance the load because of the added item.) I will certainly use them again in the future if the need arises.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather W.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Serviced a kitchen aid mixer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Annette B.
04/2015
2.0
appliance repair
  + -1 more
unknown
Description of Work: I don't have time to write it all down. Suffice it to say it took them four days and more things fixed than I had need for when they started. I don't remember now how much I paid...the last day they put in a part without charge due to the ridiculous necessity to even need it installed.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0


Tracy J.
03/2015
2.0
appliance repair
  + -1 more
unknown
Description of Work: Problem was a frozen waterline. Adjusted temp setting per manufacturer. Did not fix frozen water line. After tech did not return calls. Mgr did not return initial call. Finally got someone to return my call & they said they would research. 5 days later called to say they couldn't fix the problem. Wouldn't explain why they didn't fix the frozen linewhen they were at the house, or return initial calls. |

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$140

Response from Westside Appliance Repair
I am sorry to hear you had a bad experience. We do apologize for any mis-communication. Your machine needs a heated fill tube kit, that per techline, is not available for your machine. The delay in getting this resolved is due to us having to wait to hear back from the manufacturer. And again we apologize for not communicating this with you in a more timely manner, and will definitely work our best to improve that. We do hope you give us the opportunity in the future to service your appliance repair needs.

Laura S.
10/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Randall R.
09/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Sandra D.
06/2014
5.0
appliance repair
  + -1 more
See above.
Description of Work: The technician made three trips to try to repair our refrigerator which turned out to be a lemon. (The manufacturer is replacing it at no cost to us.) I can't say enough good things ab.out the service provided by Westside. Technician was patient and persistent trying everything he could to repair an appliance that could not be fixed. They charged us for the first service call, but none of the other two. They didn't feel it was right to charge us when the fridge wasn't fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Response from Westside Appliance Repair
Thank you for your feedback review on Angie's List. We appreciate your business and are so happy to hear you had a friendly and professional service with Westside. We strive on being that company that customers/friends will continue to contact for all their appliance needs. Thank you again for your review!

Barbara S.
05/2013
5.0
appliance repair
  + -1 more
good
Description of Work: put in new 'connector' in the door

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Westside Appliance Repair
Thank you very much for taking time to write a review for Westside Appliance Repair. We appreciate your feedback and thank you for being a valued customer.

Deb H.
03/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: I have used Westside for years for our large appliance repairs. I have never had a bad experience. They are prompt and their prices are fair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Westside Appliance Repair
Thank you very much for taking time to write a review for Westside Appliance Repair. We appreciate your feedback and thank you for being a valued customer.

Kurt J.
07/2012
5.0
appliance repair
  + -1 more
-
Description of Work: They did a refridgerator service and repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Westside Appliance Repair
Thank you very much for taking time to write a review for Westside Appliance Repair. We appreciate your feedback and thank you for being a valued customer.

nancy L.
06/2011
5.0
appliance repair
  + -1 more
Fantastic.
Description of Work: My dishwasher wasn't running properly. I entered the problem as an internet search and bought the recommended part from Westside Parts and Service Center. Dishes are clean. Life is good.

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17

Response from Westside Appliance Repair
Thank you very much for taking time to write a review for Westside Appliance Repair. We appreciate your business and thanks for utilizing our over the counter parts to help fix your dishwasher. Thank you for being a valued customers.
    • 1
    • 2
    • 3(current)

Contact information

2877 99th St, Urbandale, IA 50322

http://www.westsideappliancerepair.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Dryer Vent Cleaning,
Appliance Sales and Installation

FAQ

Westside Appliance Repair is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Westside Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Westside Appliance Repair does not offer free project estimates.
No, Westside Appliance Repair does not offer eco-friendly accreditations.
No, Westside Appliance Repair does not offer a senior discount.
No, Westside Appliance Repair does not offer emergency services.
Yes, Westside Appliance Repair offers warranties.
Westside Appliance Repair offers the following services: Repair of appliance includes dishwashers, dryers, refrigerators, freezers, ice machines, garbage disposals, microwave, gas stove, electric stove, stoves, oven, range hoods, washing machines, compactors, compactors & cook tops. Dryer Vent Cleaning, Gas Fireplace Cleaning.
Ask for details

Contact information

2877 99th St, Urbandale, IA 50322

http://www.westsideappliancerepair.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM