The owner, Kory, came and we did a walkthrough of my basement. We discussed a solution that involved trenching the entire perimeter and installing 2 sump pumps to expel any water. We also discussed the installation of steel I-beams and waterproofing/guard sheets. He was clear that the company's solution was for the interior of my house, not the exterior. After we'd discussed all the work that would be done and how long it'd take, he prepared a written estimate that we reviewed, I gave him a deposit, and we scheduled the jobs. I discussed all this later with local family members, and we decided it'd be a good idea to check the exterior to see if we could find the CAUSE of the water. Lo and behold, we found buried downspouts that were leaking underground and repaired what we could at that time. I called Kory back to discuss the work we'd scheduled, and he returned today. Since it appears we may have found the issues on the outside, we've decided to wait until spring to see if our fixes work over a bit of time. So the bottom line is that I didn't have Absolutely Dry do any work. Yet. I'll be following up with Kory in March or so and we'll take it from there. Very honorable guy, too - he even gave me my deposit back.