Mr Rooter Plumbing of Savannah

Arrived on time Had partts they needed Installed and cleaned up Overall a good experience.

We had an "unexpected" complete drain blockage about noon on a weekday. Based on other reviews here, we call Mr. Rooter. They set up an appointment for 2:30, and the technician arrived at promptly 2:30. He was very professional, wore booties whenever he was in our home. Before the work was done, we were given a written price to sign for. Even though the problem seemed a bit more elusive than anticipated (almost 2 hours at our home), there was not attempt to add charges. We received a follow-up call the following day to assure we were pleased with the service. We would highly recommend for prompt, professional service.

Everything went well, however, the problem returned after a couple of weeks. The provider came back out to perform the same job a second time. Again, after a couple of weeks, the problem returned.

Service was great and the individual who conducted the service was very professional. I would call them again if I ever have a plumbing problem because they are up-front and trustworthy.

I own a property down there but our daughter lives there and she coordinates most of the stuff going on down there. I do know that we have used them and it has been a positive relationship. They have been very helpful. My daughter is a college student and she has a crazy schedule. They have been easy for her to contact. They have been able to work around her schedule and get there when she needed them to, and they were very professional in dealings. They are a little expensive.

They were quick to respond and they fixed the problem.

An emergency repair, requiring a trench across the front yard, performed promptly and professionally on a hot August day in Savannah.

There are many variables to consider in a remodel. Johnnie knew all of the things we should consider and advised us on various aspects of the job. He was very courteous and punctual with this appointment.

Was happy to receive same day service on a very busy holiday weekend. Tech was a bit late, he might have had trouble finding the house, which is in a somewhat remote area. Service was done in a thorough and professional manner. Tech did a great job and was courteous and friendly.

They were unable to determine the cause because they couldn't detect the odor. The plumber offered his assistance the next time I had the problem. He also gave me a solution to help clean the P traps.

He was very professional, prompt, courteous and answered all our questions

I live in the Ft. McAllister community of Richmond Hill, GA, and on Sunday evening, November 23, 2014, all of my toilets stopped flushing and water began backing up in my bathtubs. In addition, water was spewing from under the base of the toilet in the master bath. After quickly checking Angie's List reviews for plumbers, I called Mr. Rooter where I left a message with the answering service for someone to call me as soon as possible. They told me that some would call me back within 10 minutes. After an hour, no one had called, so I called Mr. Rooter's answering service again. It was about 10 PM by this time. In less than 5 minutes Mark called me back and apologized for not calling me back sooner. He explained that he had missed the text from his answering service and again apologized for calling me sooner. After explaining to Mark the situation, we agreed that the situation was under control to the point it could wait until the next day for attention. By that time I had got the water to stop flooding the bathroom and things were much more manageable at that point. Mark promised to have someone out the next day and stated they would call before heading to Richmond Hill. The next day I received a call from Mr. Rooter, explaining that a technician would be out by 3:00 PM, maybe sooner. At 1:00 PM I received a call from Taylor Flake, Plumbing Technician, stating that they were on the way. The plumbers arrived at 1:45 PM. When I received the knock at my door I was greeted by Terry, who introduced himself and stated that he was there to address my plumbing issues. Terry was accompanied by Taylor Flake and it became readily apparent that Terry was a trainee and Taylor was training him to become a plumbing technician. Taylor was very professional and seemed competent in all areas. On the other hand, Terry, was very unsure of himself and obviously confused about everything going on. It took them a few minutes to find the drain clean-out outside and, with Taylor's patient instruction, they were able to clean the clog from the main line from my house to the septic tank. Terry and Taylor then proceeded inside the house where they addressed the blown wax seal under the master bath toilet. Taylor, doing his job as a trainer, allowed Terry to take the lead and, while I am ignorant of most things plumbing, it soon became obvious that Terry had no clue what he was doing, and seemed very clumsy in his attempt to address the situation. I was a bit disturbed by the fact that when Terry pulled up the toilet to replace the seal, he put the toilet right back down in the same spot without making any attempt to clean the accumulated yellowed crud up from under the toilet. Ultimately, though, Taylor had to completely redo everything Terry had done since Terry had improperly installed the bolts at the base of the toilet, which meant pulling the toilet back up. This, however, gave me an opportunity to grab a rag and clean the crud up from the toilet footprint before they set it back down. Another noteworthy observation is the fact that when both plumbing techs walked into my house, Taylor wore paper booties to prevent tracking dirt and crap inside my house. Terry, on the other hand, wore nothing over his shoes and tracked black clods of dirt through the house and on the carpet. I had to vacuum (twice) after they left. Prior to leaving Taylor Flake provided a courtesy walk-through and examined all the plumbing inside my house, including the water heater in the attic. I was very impressed with his professionalism and knowledge. In summary, I was very satisfied with the plumbing performed by Taylor and Terry of Mr. Rooter Plumbing. Honestly, I'm not sure if Terry has the aptitude for being a plumber. He struggled with every task, from cleaning out the drain, to replacing the wax seal in the toilet, to writing the bill. Fortunately, Taylor took over these tasks and did a good job. Both plumbing techs were intensely polite and courteous throughout their appointment. The final bill was $298, which is certainly reasonable, considering Mr. Rooter, as a company, was very prompt about responding to my plumbing needs and effectively addressed my issues. I must add, though, that after Taylor and Terry left, the toilet they had worked on began dripping from the water connection. I did not call them back since it is something I will attempt to resolve myself. Right now, I have a cup behind the toilet catching the steady drip drip drip from the main water connection. Will I call Mr. Rooter again for my plumbing needs? ? YES! Would I recommend them to friends needing plumbing work? ?. again, the answer is YES!

loved it, will call them again when necessary!

Finally, a contractor in Savannah you can depend on! To say Mr. Mark Jacobs was the most professional contractor I've worked with in Savannah would be an understatement. Whether it was taking extra care not to track dirt in the house, his absolute professional appearance and demeanor, or his knowledge and ability to explain the great plumbing mysteries of the Universe (phantom smells, their causes and potential solutions), Mr. Rooter completety exceeded my expectations and I look forward to working with them in the future.

I can hardly imagine a better late Sunday night plumbers call. Our toilets, shower, and tubs all backed up and toilet water coming out of bottom of toilet where it connects to the floor. I jumped on Angie's List, looked for highest rated plumber who had emergency hours and called. Within the hour, Mike, a very nice, well-trained and CALM plumber arrived. He diagnosed the problem and cleaned out the waste trap. I only recently joined Angie's List and have found an excellent HVAC and plumber because of it. It really works.

He didn't completely fix the problem, it did help but we had to go to Home Depot to buy a part to fix it later. I think it was pricey for what he did.

It went fine. I have no problems. He was friendly and upfront.

Never got a response. Reading their Facebook page, it appears this is a trend within the company. Only it seems most of the lack of response comes AFTER the work is completed! I never got that far... thank goodness!

The last time I called them (in mid May) I had a leaking toilet tank, and a question about repairing our laundry drainage field. Their rep came a day earlier than originally scheduled (they called first to see if that would be convenient), told me I just needed a new washer for the toilet tank, and when I showed him one that I had, he confirmed that was all I needed and, since I knew how to put it on myself, did not charge me for the visit. After looking at the laundry problem, he told me that his company could not handle the laundry drain field repair but recommended a reliable company to call. These are great people! They know what to do and how to do it, and even better, they know what they DON'T do and don't try to convince you they can do something outside the scope of their company.

I am not happy with the cost of $240.00 to clear the bath tub and the sink drain, way over priced. Before he started, I did sign the estimate for that amount, thinking that he had to do a lot of work to get the job done. But the bath tub was an easy job; the sink took longer. The next day, I called the company upset about the price I paid, but they would not make an adjustment. and they never called back. On the positive side, the man arrived on time and was professional. .But the whole thing has left a bad taste in my mouth. I felt I was ignorant about plumbing and taken advantage of..... I especially feel bad because I bought the 3 year service plan for another $100.

I honestly don't remember all the details. It was about a year ago, at least. I think the cost was around $100, which seemed reasonable to me for the speed of service that we received. I had a shower drain that was backing up. I called Mr. Rooter and they sent someone out that same morning. It was either on a Friday or a Saturday. I just remember being (very pleasantly) shocked that someone would be coming out that same day. The service rep showed up promptly when promised, was neatly attired in a clean uniform, performed the job quickly, efficiently, and with no big mess. Closed everything up and we haven't had any problems since then. After all I've heard about plumbers, I was very pleasantly surprised, and I would call them again if I needed a plumber (but I hope I won't -ha!).

It did not. Would not call them again for anything.

They did come here. They fixed it up and that was very nice. Overall, the have an A, and I am going to use them in the future.

They fixed the gas leak in my property. So far so good, they did it very quick. They are efficient. The price was a little bit high. But, they are still very professional.

Appointment was for 8:00 a.m. Trent Nichols called at 7:59 a.m. to tell where he was on the highway and that he would be there in about 10 minutes. He arrived at 8:10, set to work digging in the puddle in the yard until he found the broken pipe. At 9:07 he left to go to Lowe's for parts, returned by 10:05, finished the job and was done and gone by 11:00 a.m.