Founded 1997 • With Angi since July 2008
Service Provider Response
It’s funny how the member would take so much time to do all this typing, but don’t have time to answer her telephone when I called her. I am not going to reduce myself to getting into an unnecessary public cat fight with her. This is clearly a case where her intentions are to be heard instead of wanting to correct the problems she’s complaining about. She has contacted every organization that she can to submit complaints instead of contacting me to resolve this matter. I called her on several occasions and she responds via email to tell me that she would only communicate with me via email. I guess she wanted to compile written evidence to add to her smear campaign, but I made it clear that I just wanted to rectify her concerns, put this behind us, and don’t want any part of the game she’s playing. It took me over 15 years to build this company from scratch, we are good at what we do and take pride in our workmanship and pricing. I guard my reputation and do not appreciate her attempts to destroy it. The fact is that I did everything I was contracted to do at an excellent price, and offered to do additional work at NO EXTRA CHARGE, just to make her happy. The concerns that she has are cosmetic and where not part of the scope of work that was in our contract. She also has a tendency to exaggerate and dramatize situations. I say that because her home is not broken, it simply has cosmetic problems that comes with jacking, leveling, and the age of her home. The problem was that she could not accept the fact that I had a lot going on at that time, and she pretty much started threatening and bullying me to get the FREE work that I offered. I just got back from doing 3 months of volunteer work for the hurricane that passed through NY last year to find letters and emails from Angie’s List and the BBB regarding her concerns. I had A+ rating with both organizations but she did not quit until she contributed to lower them both. The reality is that, throughout 20+years of doing business, no matter how hard I try, I know that it will be impossible to satisfy everyone. I also realized through her dishonesty and poor conduct, she is one of those people that are not happy unless they are always unhappy about something or another. I’m sorry, I tried but the harm has already been done. As hard as I tried, I cannot get involved with someone who is dishonest and manipulating; it will not make the matter any better. There isn’t anything that I can do to reverse the collateral damage that occurred from this poorly handled experience that you initiated.Service Provider Response
As we understood, the customer had concerns about unevenness of the flooring and possible foundation settlement due to a cut beam located below a load-bearing wall. We made the necessary repairs to the damaged structural beam and installed footings, pier columns, and a structural beam down the center of the living room and kitchen. There was a recent kitchen remodel in this residence. We agreed to limit the amount of jacking to avoid damage to the cabinets and countertops, so we installed a new pier column below the kitchen sink (for additional support) to match the existing elevation. All of the work was up to code and the time of completion was in accordance to the estimate and project contract. Treated lumber has a tendency to shrink and warp when it dries causing the flooring to become uneven in time. It is only used when foundation components are in contact with concrete, therefore some of the materials we used (floor joists) were #2 Pine. It is our policy to make follow-up calls after every project. I spoke to the client a few days after the project was completed and he did not make me aware of any concerns. I also called him after I read this complaint, he was not aware that his wife made this complaint, nor did he think it was necessary for me to go back and make any additional repairs. We take pride in our work and do our best to maintain an excellent reputation. Quality workmanship and customer satisfaction is the keystone to the survival of our business. We offer a 25-year transferable guarantee for all of our work and encourage our customers to contact us at any time for any concernsService Provider Response
As we understood, the customer had concerns about unevenness of the flooring and possible foundation settlement due to a cut beam located below a load-bearing wall. We made the necessary repairs to the damaged structural beam and installed footings, pier columns, and a structural beam down the center of the living room and kitchen. There was a recent kitchen remodel in this residence. We agreed to limit the amount of jacking to avoid damage to the cabinets and countertops, so we installed a new pier column below the kitchen sink (for additional support) to match the existing elevation. All of the work was up to code and the time of completion was in accordance to the estimate and project contract. Treated lumber has a tendency to shrink and warp when it dries causing the flooring to become uneven in time. It is only used when foundation components are in contact with concrete, therefore some of the materials we used (floor joists) were #2 Pine. It is our policy to make follow-up calls after every project. I spoke to the client a few days after the project was completed and he did not make me aware of any concerns. I also called him after I read this complaint, he was not aware that his wife made this complaint, nor did he think it was necessary for me to go back and make any additional repairs. We take pride in our work and do our best to maintain an excellent reputation. Quality workmanship and customer satisfaction is the keystone to the survival of our business. We offer a 25-year transferable guarantee for all of our work and encourage our customers to contact us at any time for any concernsService Provider Response
This complaint is a good example of how our conversations went when I met with this potential customer. I been in the foundation repair business for over 15 years, and never met a customer that was so paranoid and seconds guessed every word that came out my mouth. There was previous work done on her foundation which took a second inspection to sort out the mess that was left by another contractor. Good thing that I did, because I was able to make the necessary corrections, in less time, for a lower the price. I showed her diagrams and explained the repair plan of the damaged and missing foundation components. As far as I was concerned, she was saticfied with my observations and had to consult with her husband about the financing and scheduling a start date. I never said that I had to pray about getting a price for her job. It was Friday, and I was running late to my 1:30 prayer service. This is clearly a case of a customer that had financial problems and could not afford get the work done.Angi Certified
Offers Coupon
Mount Valley Foundation Services, founded in 1986, is a subsidiary of Groundworks, a family of companies that offers superior, proven solutions for your foundation repair, structural repair, crawl space encapsulation, dehumidification, and concrete leveling needs. They are the oldest foundation repair company in South Carolina and currently maintain offices in Columbia and Greenville. Mount Valley is a recognized accredited member of the Better Business Bureau and devotes its years of experience, industry knowledge and specialized training to help customers protect their homes or commercial buildings from water damage, concrete sinking, and foundation failure.
Angi Certified
Offers Coupon
Apex Exteriors is a family owned and operated specialty contractor business. Specializing in new construction, repairs and remodels. We install a wide variety of exteriors such as vinyl and fiber cement siding. As well as traditional 3 coat stucco, cement board stucco, EIFS and manufactured stone. As a family owned and operated business we treat your home or project as if it were our own. Quality, integrity and honesty are at the core of our company.
Angi Certified
In business for 20 + years. Specialize in old historic homes, repainting, Repair and popcorn ceilings, window glazing using technology latex glazing rather than the old DAP oil base window glazing that takes weeks to cure. Also have a product we use to help prevent any existing mildew from returning for up to 8 years on your new paint job. Repainting of condos, interior, exterior, PRESSURE WASHING of exterior homes, driveways decks, etc. I believe that the preparation before painting is the key to a good long lasting paint job.