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40 years of trusted experience
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Reviews
4.38 Reviews
Showing 1-8 of 8 reviews
Ed Y.
01/2016
pool cleaners
 + -1 more.
Description of Work: .
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Yes, I recommend this pro
$3,200
Nancy S.
06/2011
pool cleaners
 + -1 moreSee above
Description of Work: We have used TLC several years to close our pool and do basic repair and vacation "chemical checks." Although our initial experiences were good, over time we have been less and less pleased. The most recent - and final - experience occurred when we scheduled 2 chem check services and some liner repairs to be done on specific dates while out of town. We depend on the pool company to make sure our pool is clean and spot any problems when we are away from home to help prevent unnecessary problems and expenses. When we returned home it was obvious that the pool service never showed up. The chorine reading was zero and there was dirt, leaves and debris in the pool and clogging the skimmers. Their last visit should have occurred just 2 days before our return and there had been no severe weather to account for these disasterous conditions. The liner repairs were also not done and the instructions we had left on the gate regarding our service request was untouched. I have to say that in terms of puntuality and follow up, TLC has been steadily deterioriating over the past year and a half. We had actually scheduled the pool liner repairs last fall and they didn't do them then either. On our return from this tripwe immediately notified TLC TWICE asking for an explanation but, to date, they have not even bothered to respond. The professionalism in this treatment is non-existent and we are now looking for a new pool company to service our pool. We are very, very disappointed and also confused at the lack of any communication about our experience from TLC.
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Pam R.
01/2011
pool cleaners
 + -1 moreWe have been very pleased. They have done a very good job. They are very responsive; that's one of the best things about them.
Description of Work: They helped us with issues with our in-ground pool.
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Yes, I recommend this pro
Michelle S.
07/2010
pool cleaners
 + -1 moreThe repair was done outside the house so I did not need to be present. They discussed the details with my husband over the phone and also put the details on our invoice. We will definately use them in the future for all of our hot tub needs.
Description of Work: The technician found tha tour ozonator trips off the breaker so he removed it and also removed light cord that was cut and still attached by previous repair company.. The heater and pump were running properly. The price was very fair to repair the tub.
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Yes, I recommend this pro
$90
Nancy S.
10/2009
pool cleaners
 + -1 moreThe work has been good as has the experience with them and are currently talking to them about installing a lop lock pool cover. The only thing I don't like is that they require a credit card up front so I don't feel I have the control over releasing a final payment for contracted work that I would prefer to have. So, I always use a credit card that allows me to put a hold on the payment should I be dissatisfied with the work. So far, I haven't had to do that with TLC.
Description of Work: They have closed our pool (20 x 40 inground vinyl) for us for the past two years, installed a new sand filter and done minor repairs on plumbing.
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Yes, I recommend this pro
$200
VICKI D.
03/2007
pool cleaners
 + -1 moreThey scheduled an appointment with me, had to have a credit card number to confirm, never called and never showed. After several hours on the date of the appointment, I called them. They were supposed to check where their crews were and call me back. Days later, still no word. Thankfully, I wasn't waiting at home and burning up vacation time for this one. Would never use their services.
Description of Work: Needed spa repair work - no work performed - they never showed.
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ARLENE Z.
07/2005
pool cleaners
 + -1 moreTHEY ARE EXCELLENT.
Description of Work: THEY TAKE CARE OF OUR POOL.
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Yes, I recommend this pro
DANA H.
03/2003
pool cleaners
 + -1 moreTHEY DID A REALLY GOOD JOB.
Description of Work: THEY PERFORMED GENERAL MAINTENANCE ON THE POOL.
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Yes, I recommend this pro
Contact information
2323 Shallowford Rd., SUITE 102, Marietta, GA 30066
www.tlcpoolandspa.comLicensing
Insured
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*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
TLC Pool and Spa is currently rated 4.3 overall out of 5.
No, TLC Pool and Spa does not offer free project estimates.
No, TLC Pool and Spa does not offer eco-friendly accreditations.
No, TLC Pool and Spa does not offer a senior discount.
No, TLC Pool and Spa does not offer emergency services.
No, TLC Pool and Spa does not offer warranties.
TLC Pool and Spa offers the following services: Swimming Pool Supply Store
Swimming Pool Supply Store
Contact information
2323 Shallowford Rd., SUITE 102, Marietta, GA 30066
www.tlcpoolandspa.com