Founder and President Larry Hughes makes no exception on how he expects his customers to be treated. We understand you have many choices when it comes to Atlanta carpet cleaning, but one thing you can't compare is exceptional customer service. From the moment you pick up the phone to call us and speak with a carpet professional, to our self-addressed, stamped GREEN evaluation cards, we make every effort to ensure that you will not only use us again in the future, but that you rave about us to all your friends, neighbors, and families.
Apart from carpet cleaning, we also offer many other services such as carpet repair, upholstery cleaning, air-duct cleaning, mattress sanitation, commercial carpet cleaning, area rug cleaning, and much much more. Pick up the phone today and speak with a representative to answer all your carpet cleaning needs! 678-494-4884
Established in 1991
"A" rated in the Home Reports, Home Services Review, Kudzu and Select Services Directory
Family Owned Company of 10 employees
Accepts all forms of payment
Ask about our 2 for 1 special
Business highlights
33 years of trusted experience
Services we offer
Residential & Commercial, Dry, Organic Carpet Cleaning, Upholstery Cleaning, Carpet Restretching & Repairs, Pet Odor Removal, & Air Duct Cleaning.
Not happy....I would use traditional carpet cleaners next time.
Description of Work: I used this company based on a "special promotion" offered by Angie's list. They did arrive on time, and the service workers were very nice, however, they spent less than 45 mins. for a 3 room cleaning. Afterwards spots reappeared.....I would never use this service again.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$250
Jordan R.
08/2010
5.0
carpet cleaners
+ -1 more
Very professional and personable service. Spoke with owner Larry on the phone to learn about service and products - he was extremely amicable, knowledgeable, and good at explaining their company, it's service goals, and how it all works. Set appointment for the following week. Serviceman who arrived was friendly and on time (though at the end of the promised window of arrival). Did walk-through of space so I could point out spots and areas of concern. He completed the work in 1.5 hours, including final walk through after work was done to show spots he was able to remove, areas where only moderate improvement was made (due to excessive carpet wear, or latex paint spots, which could not be removed). He explained future carpet care strategies, which of course meant no longer using any of the typical carpet spot treatments (Resolve, OxyClean) and using only their special products (could buy a spot cleaning kit for $30 from them). Not sure if this is valid advice because it comes from the people who are selling the recommended product - I'll have to do some independent research on that. He cleaned up well, and asked if I wanted him to leave some product on certain trouble areas - I did, and he gave instructions on when/how to clean it up. Overall, a great experience with a very professional company. Pricing seemed high, but it was worth the peace of mind knowing that I got quality service from a company that obviously pays close attention to customer satisfaction. I'd definitely use them again.
Description of Work: Dry cleaning with HOST natural sponges and cleaning solution of berber carpet in master bedroom, den, staircase w/ landing, upstairs hall.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$280
Response from Hughes Dry Professional Carpet Cleaning
Thank you for your thorough report. In the 19 years in business, we consistently see the results of "over the counter" products used inappropriately on the wrong kinds of stains and the damages that result. We like to offer an extremely safe alternative to all of clients. The spot kit we recommend are the exact same products we use in our cleaning. We know these facts: it's Green Sealed approved, so it's extremely safe; our product will never take out color to their carpets which even the over the counter types can and do; and that our products will never set a stain in making it impossible for professionals to get out. When we see the damaging results of these other products over the years on many types of carpets, we feel that we should pass this information along and provide a viable alternative. Thank you again for your kind feedback. It was a pleasure serving you!
James W.
07/2010
4.0
carpet cleaners
+ -1 more
They were 4 hours late for the appointment. I had to call twice to make sure they would be available for the appointment. They were tied up with a previous customer. Overall they did a good job cleaning the carpet.The carpet looks better than it has in years.
Description of Work: Cleaned the carpet
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
$129
Response from Hughes Dry Professional Carpet Cleaning
We regret the delay in meeting our original appointment time. For the first time in 19 years, we were dealing with a hoarder whose home was so cluttered that our 3 hour job turned into 7. Despite the fact that we confirmed our appointment the day before, the years of hoarding made it impossible for us to even begin cleaning a room without an hour of clutter removal. Our frustration level was at a peak dealing with this! Our catch 22 was leave the current client to be on time to the Member's which was not an option or to be late. I want to thank the Member for his patience and kind words about the cleaning results. But customer service to one customer (staying on the job, responding to an expanding needs, etc.) can result in customer disservice to the following customer. Unfortunately, I had no other manpower to be in both places at once.
AMY B.
02/2010
5.0
upholstery cleaning, oriental rug cleaning
+ 0 more
The sofa was steam cleaned and took about 4-5 hours to dry and the carpets were "dry" cleaned so we were able to walk on them immediately. Overall it was an excellent experience.
Description of Work: The very nice gentleman arrived 15 minutes early, proceeded to clean a large sofa and 2 9X12 oriental rugs. The urine stains on the bottom flap from our dachshund were totally removed. We had a $35 coupon from Angie's list that was deducted from the cost. I would definitely use this company again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$335
Roland F.
01/2010
2.0
carpet cleaners
+ -1 more
I was comparing prices, but she made me feel guilty when I told her I was going to contact a few other companies. Their customer service seemed horrible, although the method and equipment they use sounds great. She was short with me when I was trying to understand everything she was explaining. Their prices were expensive because of the method they use, and I would perhaps consider using them in the future if I did not have to speak with the same person again.
Description of Work: I called them for dry carpet cleaning.
Rating Category
Rating out of 5
responsiveness
4.0
Yes, I recommend this pro
Mary M.
12/2009
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They did this work for me past week.
Description of Work: They cleaned the carpet for the whole house so it was about six rooms and a hallway. They also did upholstery of large sofa and three chairs so it was a lot of work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$664
ELIZABETH J.
12/2009
5.0
upholstery cleaning
+ -1 more
I liked their service and they did what they were directed to do. I would use them again in the future.
Description of Work: I had this company out a month ago to put a Scotch Guard on my new furniture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Frank Y.
12/2009
5.0
carpet cleaners
+ -1 more
We needed to have the carpets cleaned in our new house and had only a small window of time between when the painters finished and when we had to leave town. We called Hughes Dry and they were able to come the same day. The crew, Emilio and Willy, arrived on time and explained the process they would use in cleaning. They went promptly to work and worked hard for nearly two hours. Several times they called me to show me certain problems and explain the options. They were courteous and knowledgeable. They managed to remove stains in the dining room and upstairs in the guest bathroom. They left the carpet clean and smelling fresh and looking much nicer than when they arrived. I would definitely use this company again.
Description of Work: Cleaned the carpet in our new house in all areas except the kitchen, master bedroom, and family room, which had hard surface flooring. The areas cleaned included the staircase and the upstairs hall.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Matt B.
11/2009
5.0
carpet cleaners
+ -1 more
Service and product was as expected and more.
Description of Work: Cleaned 750sf of pile carpet; was able to remove virtually all stains. Carpet was not soggy afterward and had pleasant orangey smell. Joey, the tech, was courteous and punctual and knowledgeable of the stains and remedies for them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$216
Suzanne R.
08/2009
5.0
carpet cleaners, upholstery cleaning
+ 0 more
They are very professional and do an incredible job. They follow thru to make sure everything is ok. I've used for many years.
Description of Work: They cleaned my carpets and sofa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JIM M.
08/2009
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
The person that owns it is Larry Hughes and I was an old customer over 20 years ago and had forgotten. They have expanded and I am back in touch with him and pleased. He is was very thorough over the telephone and took down all the information needed to complete the job and we were impressed with him. His price was reasonable considering the work he did. The service, the phone staff and the work done was excellent.
Description of Work: I used Hughes Dry Professional Carpet Cleaning and the last time they came out was last week and cleaned the carpets upstairs and downstairs, including a Persian rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$710
Barrie S.
01/2009
5.0
carpet cleaners
+ -1 more
Crew was professional and responsive. They were also pleasant and answered our questions knowledgeably.
Description of Work: Cleaned carpet throughout the house with a product and system which reduces allergy symptoms and does not leave wet carpeting.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Larissa D.
12/2008
5.0
carpet cleaners
+ -1 more
My daughter threw up all over her bedroom carpeting during the night. The next day (which incidentally was the Friday after Thanksgiving) I called Hughes to see if they could come and clean the carpet. I called around 10:00 am and the guy from Hughes was at my house by 11:00. Because of the nature of the carpet stain, they couldn't promise that it would be 100% like new, but in my opinion, anything would have been an improvement. When he was finished with the job the carpet did look much better than I expected. I can still see a shadow of a stain, but only if you are really looking for it. He also did a great job on my hallway and stairs which were in dire need of good cleaning. I was really pleased with the job he did and was glad that I didn't have an upstairs full of wet carpeting.
Description of Work: Hughes came and cleaned the carpeting on my stairs, in my hallway and in two bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Paulette H.
07/2008
5.0
carpet cleaners
+ -1 more
It was a good experience. They were very courteous, I'd use them again but they were a little expensive.
Description of Work: They cleaned my carpets.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$345
DONNA T.
05/2008
1.0
carpet cleaners
+ -1 more
I'm sorry to say I didn't have the wonderful experience that most people have had with Hughes. I really liked the idea of this environmentally responsible cleaning method and that my carpet would be dry to the touch - their customer service rep had called me after I made the appointment and explained it very thoroughly to me. My carpet looked pretty much just as dirty afterward as it did when the technician arrived and I didn't like the weird smell in my house. Of course, the tech (I think his name was Emilio) told me the story we all hear about how some stains just won't come up, there's "soil infiltration" etc. I expected to see a spot or two that resisted cleaning, but my carpet just looked like it had been vacuumed and that was it (and I had vacuumed it before he arrived). Something that really upset me too, was that I noticed a huge dent/hole in the drywall on one of my bedroom walls a few hours after he left. There's no way he couldn't have noticed that he slammed his machine into the wall and did this - it was on a corner of a little bay window nook and it bent the metal frame that connects the drywall pieces. The fact that he didn't fess up about it really bothered me. I ended up having Chastain Chem-Dry come and clean the carpet a month later, it looked fabulous when they left and still looks pristine - not a single spot has resurfaced. It cost about half as much and I'm sorry if it isn't as environmentally sound, but I just can't afford to have my carpet cleaned if it isn't going to look great afterwards. And luckily I had a contractor doing some other projects for me at the time and so scheduling a repair for the drywall was easy. I didn't call the company and complain - I thought about it, but I was frantically juggling a number of things trying to get my house on the market and was extremely busy & stressed out at the time. I figured the solution would be they'd offer to come back and re-clean the carpet, and I didn't think that would do any good - and the dishonesty about the damage to my wall gave me such a bad feeling, I basically just wanted to put it behind me.
Description of Work: Cleaned carpet on April 3 - 3 bedrooms and a hallway.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$370
Cynthia D.
04/2008
5.0
carpet cleaners
+ -1 more
The carpet cleaner was on time, pleasant, and professional. He moved furniture while cleaning. Everything was put back in place. Nothing was chipped, scratched, or broken--and the carpets looked brand new!
Description of Work: Hughes cleaned the carpet in my master bedroom and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Jim O.
09/2007
5.0
carpet cleaners
+ -1 more
Great customer service on the phone. They walked me through the different options. They were exactly prompt and did an amazing job cleaning the carpets. They wore booties to make sure they didn't break anything. They got the carpets quite cleaned. They day we were to moved, it rained and there was mud tracks brought in from movers. We called them again and they came out to re cleaned the area and a fraction of the cost; around $200.00.
Description of Work: They dry cleaned the whole home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Hughes Dry Professional Carpet Cleaning
THANK YOU SO MUCH FOR YOUR GLOWING REPORT. THANKS FOR NOTICING THAT WE DO WEAR BOOTIES INTO THE HOME. THOUGH WE ARE DRY CLEANING THE CARPETS WITH OUR ORGANIC BASED SPONGES, WE TAKE CARE NOT TO TRACK IN OUTSIDE SOILS AND ENTER EACH HOME WITH A NEW PAIR OF BOOTIES FOR EACH LOCATION WE SERVE. AGAIN, IT WAS A PLEASURE TO SERVE YOU. MAY YOU ENJOY MANY YEARS OF HAPPINESS IN YOUR NEW HOME. LARRY HUGHES, PRESIDENT
BARBARA H.
09/2007
5.0
carpet cleaners
+ -1 more
They did an awesome job. They have personalized service and both the person who came and gave me the estimate and the worker were very professional. A couple of days after they came, they called to follow up. I can't remember how much I paid for the service.
Description of Work: They cleaned the carpet in a 15 x 17 bedroom and on two sets of stairs. They also changed some padding. There were pet stains on them and to clean them they had to move my furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick P.
09/2007
5.0
carpet cleaners
+ -1 more
They were on time. They were great. They were very thorough and explained everything to me. They were knowledgeable. I would definitely hire them again and recommend them for a similar job.
Description of Work: They did the carpet cleaning on 3 rooms. There were stains on the carpets that he targeted. They moved some furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
WILLIAM K.
09/2007
5.0
carpet cleaners
+ -1 more
My carpets look great. I thought they were very professional. They showed up on time and they followed through nicely. They did a good job if you ask me. They are a little more expensive than others, but they use a different technology and I feel it is worth it.
Description of Work: I had about three rooks of carpet cleaned in my home by Hughes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
G K.
09/2007
5.0
upholstery cleaning
+ -1 more
It is a difficult fabric and they did a professional job for a reasonable price. They were on time and the sofa looks great. They were able to finish the work quickly and answered all of my questions for future care of the sofa. They are a great company that I would recommend to anyone.
Description of Work: They cleaned my upholstery on a sectional sofa.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
ANZIA T.
09/2007
5.0
carpet cleaners
+ -1 more
I think Hughes prices were a little high but it was worth the whole experience. They arrived ten minutes early. They were very cordial and they worked hard. They did an absolutely beautiful job. The house smelled clean, we didn't have to wait for the carpet to dry and I was very pleased with the entire process.
Description of Work: We were in the process of selling our home so we had to have all the rooms carpet cleaned. They cleaned 10 rooms, 2 stairwells and one hallway for our 5000 square feet home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
BETTI E.
09/2007
5.0
carpet cleaners
+ -1 more
I enjoy the convenience of having a maintenance plan with Hughes. I occasionally have stains on the carpets and they always handle them with ease. They will clean large furniture if needed as well. They take care of moving furniture before they clean the carpets. It normally takes about two hours for the job and I pay each time they come out. When it comes time they either contact me or sometimes I call them first and they are quick to respond.
Description of Work: Hughes provides maintenance carpet cleaning for me every four months. They clean two rooms upstairs and a hallway as well as a master bedroom, living room and dining room. They use a sponge system and suck the water back up so it dries quickly. I pay an hourly rate of about $100 per hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JANET P.
09/2007
5.0
carpet cleaners
+ -1 more
They were able to get the really bad stains out of my carpets. The stains are starting to come back but my carpet isn't the best quality. I will be calling them to come and clean them again. I think that they do a really good job. They arrived on time and they finished promptly.
Description of Work: I had them clean the stains out of the carpets in 5 rooms through out my home. They did move most of the furniture but not the really heavy things.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
BETH AND ALAN M.
09/2007
5.0
carpet cleaners
+ -1 more
What I liked the most about them is that they clean the carpets with a dry system, and that is very helpful. I didn't like the fact that their clan up was not that good because when they left they left some powder on the floor.
Description of Work: My house has 4,500 square feet and they came to clean the carpets in the basement, the hallway and upstairs. There were no specific stains to clean and I moved some of the furniture around by myself and moved some with their help.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Air Duct Cleaning,
Carpet Sales and Installation,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
Mattresses,
Handyman Services
FAQ
Hughes Dry Professional Carpet Cleaning is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Hughes Dry Professional Carpet Cleaning accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Hughes Dry Professional Carpet Cleaning offers free project estimates.
Yes, Hughes Dry Professional Carpet Cleaning offers eco-friendly accreditations.
No, Hughes Dry Professional Carpet Cleaning does not offer a senior discount.
No, Hughes Dry Professional Carpet Cleaning does not offer emergency services.
No, Hughes Dry Professional Carpet Cleaning does not offer warranties.
Hughes Dry Professional Carpet Cleaning offers the following services: Residential & Commercial, Dry, Organic Carpet Cleaning, Upholstery Cleaning, Carpet Restretching & Repairs, Pet Odor Removal, & Air Duct Cleaning.
Severe Water Damage, Carpet Sales & Installation.
Contact information
1148 Jvl Industrial Ct Ste 120, Marietta, GA 30066