Decks Unlimited

I am extremely satisfied with the front porch deck that was built for me. Decks Unlimited when above and beyond with their craftsmanship and service. The look of my front and back decks is so modern and clean. I would recommend them completely to anyone looking for a custom, professional job. A++++

I will separate my complaint into two sections; facts and opinion. Facts I would like to submit a review about Mr. Richard Morris, d.b.a. Decks Unlimited, 2607 Branson Place, Marietta, GA 30064, (770) 919-2363, Richard@decksunlimitedinfo.com. Richard has had payment in full, for a deck re-build for which I hired him, since approximately mid-June. The work is still not completed. On December 1st, 2019, I sent Richard an E-mail asking him, once again, to complete the work, for which I had paid him, before December 21st. In the E-mail I specified exactly what remained to be finished. Richard contacted me, shortly thereafter, and told me that he would like out come out on Sunday, December 8th. I told him that he was welcome to come out and finish the work and, since he didn’t need to have access through our house, he could come whenever he liked. Richard never came out. He never informed me that he wasn’t going to come out and finish. That is why I am submitting this review. Richard gave us an estimate, for our deck re-build, on 1/15/19. The estimate was for labor only, and we were required to provide all of the materials. We agreed to hire Richard, and he asked for a 50% deposit to get started, another 25% when the work was halfway completed and the final 25% when the work was finished. I agreed to his terms and we wrote him a check. The work we asked Richard to do was on a high deck on the back of our house, which was most easily accessed by allowing Richard to come through our basement. I provided Richard with the code to our garage door and allowed him access to our house, through the garage, when I wasn’t home. When I was home, he and his sons/friends (who helped him occasionally) had free access into our basement and the bathroom downstairs, while I stayed upstairs with our dog. Initially, I trusted Richard completely. Early in the demolition process, I noticed some things that gave me cause for concern. Richard set the depth of his saw blade too deep, and cut into the stringers and posts, which were going to remain in place, while he removed the old decking. While this may not have adversely affected the structural integrity of our deck, I didn’t think it was the correct way doing the job. I mentioned this to him and he brushed it off, told me that he had everything under control and asked me to trust him, which I did. There were several weeks, during this 9-10 month process, where Richard wouldn’t come out at all to work. There were several weeks where he only came out 1-2 days a week to work. Sometimes this was due to weather issues, which I completely understand, but I also learned that Richard had other ongoing projects, which I did not expect. Richard would often tell me that he was coming out to work, and then show up late, or not show up at all often without letting me know. When he did come out to work, the length of his “work day” was usually about 3 hours. He told me that he tired easily and didn’t want to perform sub-standard work because of this. Since he already had our deposit and the contract we signed was not very specific, especially as far as the completion date, I decided to stick with him. The work quality, as the project progressed, was very good. Richard asked for a favor, and final payment, ahead of completion. As a show of good faith and trust I agreed, and paid him, in full. Since then, the work slowed down considerably and I had other issues with the quality. While cutting off the top of a post, Richard put a gouge into a $250 Aluminum railing, which he had installed. In my E-mail, of 12/1/19, I asked to Richard to complete the work before 12/21/19, or send me a check for $1000, so that I could hire someone else to finish the work. He has done neither. OPINION The estimate, for labor only, seemed good initially. But, I wish that I would have asked Richard for a completion date, when I signed the contract. I enjoyed the relationship that I had established with Richard, and the others who came out to help him, but I should not have trusted him enough to give him the final payment before he finished his work. If you should decide to hire Richard, be careful. You will need to check his work, keep after him about completing your project, have very specific work completion targets and dates, that trigger subsequent payments and don’t, under any circumstances, pay him in full until all of the work is completed and you’ve inspected it. i trusted Richard and he betrayed that trust.

Richard and Tristan did an awesome job! They were very responsive and showed up on time. The work they did was excellent, and our deck looks brand new.

Richard responded quickly when I called quoting me a fair price. He did an excellent job of replacing the porch and eliminating the drainage problem. He stained the porch and cleaned up the area after the job was done. I will be using him again for another job.

Richard was a complete professional. He quoted me a really good price and was able to start work the next day, Richard saw what needed to be done, did it, and went 10 extra miles to get it like I wanted it. He also has very high standards for himself, and is just about as OCD as I am with the final results. He has a great personality and is definitely a people person, felt like I knew him forever. Its nice to go outside, sit with a nice glass of sweet tea, and enjoy the backyard. Thanks Richard!

The decking/walkway in the front of the house gets a lot of sunlight and the handrails and decking had become dried out and were falling apart. Since the decking is in front of the house, it was very visible and needed prompt attention. The work was done in stages; taking the old deck down, hauling off the old deck, delivering materials and then building the new deck. Richard kept us informed at each step. Richard was a pleasure to work with and replaced the deck with a walkway that was both sturdier and beautiful. He takes pride in his workmanship and it shows.

Richard was great. Came out the same day I called him for a free estimate. Very reasonable, I explained our issue and that we needed to have the work done ASAP since we are selling the house and the deck was something that had to be fixed to be able to close. He gave me the advice that if I wanted to I could technically do the job myself. I tried and ran into a complication. He came out on a Sunday and saw the area where I ran into issues and explained that it would be a little more work than was expected which made the quoted rate go up a little to $800. Very polite and professional and made sure everything was done correctly and even offered a 6 month warranty on the deck to the new owner of the home.

Will never know

Richard is a true professional. From the moment he arrived he put us at ease. He reviewed our existing staircase and told us how to fix it. We told him we would like it torn down and the staircase moved to the front of the deck away from the side. He said, no problem. He looked over the rest of the structure and said it was looked good apart from a few minor flaws. We sat with Richard for approximately twenty minutes and he spoke of his experience and his knowledge of building decks. We asked for a quote and he provided it right their and then. It was a less than we expected for the work that needed to be done. His work is amazing, our deck looks like new. I would not hesitate to call Richard for any further decking projects.

Richard and the young men who helped him we conscientious, easy to work with, and very pleasant. Despite the fact that the job was likely smaller than he was used to (they mainly build or tear down and rebuild decks), Richard was diligent and clearly interested in satisfying us as customers. He made sure that the work was completed within the time constraints we imposed (out of town guests were expected). The cost was very reasonable for the work we asked of him.

It went well. He was very professional and provided a competitive quote.

It was great and the service was about $1,000 cheaper than other companies that quoted me. It was very professional. He showed up when he said he would and did a great job. Three people came out to complete the job and it took about a day and a half. They were quiet and not disruptive. I would tell someone to expect professional work and good value for the dollar.

Richard was very professional and communicative. He was one of the few people we talked to who had no problems with getting a permit for the work. Since this was a rental property, that was very important. I am pleased with his work. I am no longer worried about the safety of my deck. Richard addressed all of my concerns. Would be very glad to use him again.

I contacted Decks Unlimited for an estimate on doing a modification to my existing deck. Richard was right on schedule, knowledgeable and very professional. Because the work was not major he even completed it the same day. I am very pleased with the outcome and wish I had known about Decks Unlimited sooner!

Frank and his team were amazing! We needed a deck built on a quick timeline due to our upcoming wedding and Frank and his team handled the job to perfection. From our first meeting to our final walk through, I was extremely happy with Decks Unlimited. The deck is extremely high quality and looks beautiful! If you are considering a deck reno, you MUST use Decks Unlimited. We are going to be adding a lower deck in the future and there is no doubt we will be using Frank!

We did not end up using their services. Based on what our needs and desires were, he talked to us about our options. He provided estimates that varied based on the materials we might have selected. He was very professional. We felt very comfortable with him and we understood his approach which was high quality. Had we decided to go with him, we feel we would have had a high quality product. We certainly would not have had any qualms using him; it was just an issue of not doing this particular project at this time. If we had the extra money to spend, we would have gone with him. It just wasn’t in our budget. I’m not saying he was too expensive; I think the quality of the product would have been equal to his price. I would strongly consider using him.

He was on time and knew what he was talking about. Everything went well.

I got 2-3 quotes on the work to be done. Richard was by far the most professional and responsive in the quoting stage. His cost was within the same ballpark as the other quotes I received when the cost of the material is added in. I received Richards quote the same day he came by to look at the job. The other quotes I had to call several times to actually get the quote. Richard did exactly what I asked him to do plus some minor repairs on the fence and gate. Richard's communication is the best I've had of any contractor. He kept me informed of his schedule in light of weather delays throughout the job, which I appreciated. The fence looks great!