Decks Unlimited
About us
We have over 25 years of building experience. Servicing metro Atlanta and surrounding areas, we specialize in decks - new construction, rebuilds, minor repair, pressure washing and staining. We can also build wood fences and provide minor exterior home repair.
Business highlights
Services we offer
& fencing, Tear down & rebuilds, minor repair, pressure washing & staining
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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"Decks Unlimited, Inc Response 01/09/2020 Before we signed the contract I explained to the cusgtomer that we are a small company (me and my two sons) and that we would have to take our time due to the danger of the height of the deck (three stories). We asked the customer to allow us to take our time and he agreed. The contract was signed on 1/18/2019 to install decking and railing on his existing structure using composit material. There was a three-week wait for the customer to order and receive the materials to start the job. I explained that I had two other jobs on the waiting list. They were 3 miles from his job. I decided to start on one of the jobs on the waiting list until the materials for his job came in. Regarding the demolition, I know there will never be a problem with a 1/16th of an inch cut on a joist. The customer already knew that it would not adversely affect the struture as stated in his complaint. We agreed that the customer would order the materials because he didn't know what decking or railing he wanted to use. There was at least a 2-3 week time frame waiting on materials on at least 8 occasions. This caused the job to drag out for months. There were mistakes made in the ordering which also added to the delay. There is no way that a small company like myself can stand by and wait for materials for that long of a period of time on that many occasions without taking care of my other customers. ***** was fully aware that I had other customers standing by. Each time the materials came in ***** called me . Even though it was his responsibility to get the materials to the job, I had to pick it up most times. After the top was completed ***** stated that I could complete the stairs at my convenience since I was now in my busy season. I would continually follow up with him to see if the materials were there. ***** and I agreed to install the railing together due to the intricacies it entailed so that he would hold any liability for errors. We both agreed that we worked good together and did a good job so much so that he helped me with another customer's railings. At this point (August) the job was 90% complete and we were waiting on yet another material order to come in. There were unforseen problems that surfaced and we agreed that I would keep track and settle up at the end for any additional payment. What surfaced was: (1) 6 bad 4x4's that held post sleeves needed changing (2) all bolts holding all posts were rusted and were changed to galvanized (3) desired a custom picture frame design so we added extra joisting and extra joist hangers to entire deck (4) customer requested taping all of the joisting on the deck, stairs and landing. These items were not part of the original contract but I completed them. As soon as I discovered that I scratched the railing (not gauged) I informed the customer. I offerred to sand and paint and if he wasn't satisfied I would replace the railing. The cusgtomer ordered the paint. It came in 2 weeks later and I did the repair. The customer was OK with it and said we couldn't see it. He never asked me to replace the railing. I have checked our records and there is no email from 12/1/2019 as stated. We show emails from 1/15/2019, 2 on 1/17/2019, 1/20/2019, 1/24/2019, 2/4/2019, 2/8/2019. 4/12/2019 and 12/23/2019 and none of those mentioned a $1,000 refund. There was nothing negative about these emails except for the final one on 12/23/2019 which was very hostile. As far as the desired resolution, I already offered to replace the railing if he was not satisfied with the repair. After the hostile email of 12/23/2019 I am unable to return to the job. The $1,000 refund request is not justifiable due to the fact that I performed extra work that was not in the contract that I was never compensated for. I am willing to call it even at this point. I will say that is is one of the best looking jobs that I have done this year. The work is A+."
Richard's communication is the best I've had of any contractor. He kept me informed of his schedule in light of weather delays throughout the job, which I appreciated. The fence looks great!
Licensing
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