Nesbitt Repair

"Estimate was given for replacement of power pole after storm damage on first trip. This price was to utilize all existing components on the old pole. Mr[Member Name Removed] (renter) informed the local power company (Georgia Power) for which I am a contractor, that the estimate I provided was out of line and I was not allowed on his property. Georgia Power called me approximately 2 hours later to ask me to return to Mr [Member Name Removed]rental to complete the work at his request. When my crew arrived I was informed that Mr. [Member Name Removed]wanted the power moved to the side of the home as opposed to using a power pole as was original. This was my recommendation when I first visited the site but renter indicated he wanted cheaper. We did install power to the side of the house and upon disassembly of the old components found that the entrance wire was undersized for the size of entrance installed to the meter from the mast head. As per the National Electric Code I am required to size the entrance wire to the disconnect immediately following the meter. Nesbitt Repair I guess should have stopped and waited for the renter to return so I could address the difference. I made a judgement call that in order to get power restored ( he had only generator for a week) we needed to properly install all components and not cut corners with quality and safety. in summary, the estimate did go over about 125 dollars which included about 150 dollars in additional materials used to mount the meter/disconnect to the house as opposed to the pole as originally estimated. As for Mr [Member Name Removed]'s grade of Nesbitt Repair I would like to address each section. Price (F) he did not like the overage and I understand his concern that the estimate was less than actual due to change in plan after price was given. Quality (C)-The quality of work was not shorted. Why he thinks the quality is less than an A was not disclosed in his summary of work. Responsiveness (C)- I received the request from Georgia Power and I responded that day. Even after Mr [Member Name Removed]disclosed to Georgia Power his dislike for me I was called back and started working that evening, finishing up the next morning after getting supplies for the change of install plans. Punctuality (D) see above note on Responsiveness Professionalism (D) again we did perform a professional licensed installation of the power entrance."

"Timeline: 1)Customer demanded installation on a Friday night at 5 PM for two water heaters. Customer had water heaters already. Started install at 7 PM and finished at 1 AM. ($752.52 parts and labor) - Customer paid within two weeks of receiving invoice 7-30-2012 2) customer called a month later complaining that I was ripping him off on parts. I explained that the parts I used were replaced plus 10%. He stated I paid too much for materials. 3) 9 months later (4-18-2013) customer called stating a valve I installed was leaking. Upon arrival it was determined that the gate valve leaking was instead a old valve feeding a geothermal system to the water heaters. Customer then requested a valve be installed so water heaters could work independently of each other and raise temp from 130 degrees to 150 degrees. Customer paid $194.53 for new ball valve and labor 3) on second visit a disconnect was left in the off position. Was called back 3 months later for no hot water downstairs. Found issue and corrected no charge. 4)1 Month after last visit I got a phone call from the customer requesting reimbursement of half of the last bill he paid ($194.53) I declined, by mail, and asked that any further discussion be done by mail because of the issues I saw coming. Customer threatened to leave derogatory comments on Angie's list after the first issue with parts pricing. It took two more trips, one billable, for him to follow through with his threats. Nesbitt Repair is a family owned veteran small business and has been in the area since 1971. We make all attempts to make the customer happy and this has been proven with over 40 years in the same small town. Nesbitt Repair has made return visits to correct problems when necessary. We are human and mistakes do happen. We have found that it is how mistakes are corrected that customers tend to remember rather than the mistake itself. We are sorry this customer thinks we are not treating him fairly over 100 dollars but work was performed and customer paid."