The Headliner Doctor

When I called this company for service,
we played phone tag for several weeks, but it was all very
understandable.  I caused half or more of the phone tag, so there were no
problems with that.  Finally when the day came that Mr. Headliner Doctor
was to do the service, it went well except when he brings me out to look at his
work.  The new headliner had 2 black marks on it.  When I inquired
about these black marks, was told that a little degreaser would take them out
very easily.  The black marks supposedly came from the way the headliner
was stored or shipped or something like that.  When I asked if he could
get the black marks out instead of me, he said he didn't have his solution in
the truck today, that if I couldn't do it, then he would come back.  That's
when he told me he supports his product and service with a 5 year
warranty.  I said ok and paid him $150 cash at that moment.  After
that, I have not been able to get this guy on the phone again or email or text
or anything.  It's like he dropped off the face of the planet.  His
truck even has a full screen advertising all wrapped around it so it all looked
very professional and legit.  He even tells me his "company" of
which he is the owner, has just landed a new contract with US Auto Sales in the
Duluth area to leave two guys there full time to replace headliners for this
used car dealer.  What an awful mess.