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EAGLE CARPET CARE
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Eagle Carpet Care, Inc. has been in business since 1985, family owned and operated. We offer complete carpet/floor maintenance services as well as 24 hour emergency restoration services. We use only company employees that are background/drug screened.
Business highlights
Emergency services offered
40 years of experience
Services we offer
24/7 emergency Water extraction, Air duct Cleaning, Area and oriental rug cleaning, Crime & trauma scene clean up, Hardwood floor cleaning and refinishing, Mold, Residential & Commercial Carpet Cleaning, Smoke/Fire remediation, Tile & Grout Cleaning & Sealing, VCT, auto and boat upholstery, basement waterproofing, carpet patching, carpet repairs, carpet stretching, crawl space waterproofing., stripping and waxing
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.630 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 0% | ||
| 3% | ||
| 7% |
Showing 1-25 of 30 reviews
George K.
Oct 2019
Thanks to Cathy, Tony, and Joe, and for great service from the appt set up, to the estimate, to the actual cleaning. Joe was in and out very quickly and did a great job. Some of the stains I did not think would come out did, and a week later have not come back. I was ready to replace the carpet but they did such a great job I don't need to. Thanks so much.
Response from EAGLE CARPET CARE
"We are happy to be of service to you. We truly appreciate your business. Cathy.."
Catherine F.
Sep 2017
They were punctual and professional - did a great job
Janessa C.
Apr 2017
The guys were very thorough and did a fantastic job!
Response from EAGLE CARPET CARE
"Thank you [Member Name Removed]for allowing us to serve you. We are glad that you are happy with our services. Please let us know if we can help you in the future and we appreciate referrals."
Vani R.
Feb 2017
very well - eagle carpet cleaning did an amazing job
Response from EAGLE CARPET CARE
"Thank you, happy to help! Let us know if we can ever do anything else for you. Spread the word"
Kelly B.
Aug 2016
Experience was great. Patrick explained things befor and after the cleaning.
Response from EAGLE CARPET CARE
"Great! We are happy to have helped, let us know if we can do anything else for you in the future!"
Rhonda F.
Aug 2016
unknown
Response from EAGLE CARPET CARE
"Thank you!"
Scott I.
Jul 2016
Guys showed up on time and called first to verify I was home. They did a super job, were very professional, and explained the process to me. Carpets were damp for 6 hours as explained and looked like new once they were done. Purchased a deal on Angie's List for 4 rooms of carpet cleaning. They explained prior to arriving for the appointment that cleaning oriental rugs were slightly more than wall-to-wall carpet. It turned out not that much more than the original deal. Was worth it - I would recommend this company and I will use them again.
Response from EAGLE CARPET CARE
"Thank you [Member Name Removed], happy to help! Let us know if we can ever do anything else for you. Spread the word"
Scott I.
Jul 2016
Guys showed up on time and called first to verify I was home. They did a super job, were very professional, and explained the process to me. Carpets were damp for 6 hours as explained and looked like new once they were done. Purchased a deal on Angie's List for 4 rooms of carpet cleaning. They explained prior to arriving for the appointment that cleaning oriental rugs were slightly more than wall-to-wall carpet. It turned out not that much more than the original deal. Was worth it - I would recommend this company and I will use them again.
Cliff B.
Mar 2016
Everything was professional from the scheduling to the person doing the actual cleaning. He arrived on schedule and called when he was on his way. I showed him my concern areas due to heavy traffic. He pretreated these areas. All of the furniture had been previously removed from the areas to be cleaned. That made it so much easier for him to do a thorough job. The end result was the carpets looked new again.
Response from EAGLE CARPET CARE
"We are happy to help! Thank you for the kind review"
Jennifer B.
Feb 2016
unknown
Response from EAGLE CARPET CARE
"We are sorry to hear this has happened, however our records do not reflect your name nor your address as a current/past client of ours. Perhaps you are writing a review for the wrong Eagle Carpet Care? We would like to work with you and Angie's list to find the correct company, because these reviews weigh greatly in other potential clients that we may receive."
Barbara L.
Dec 2015
Joe was punctual and ready to get to work. He was courteous and friendly and it was a pleasure having him. I would have no hesitation in recommending Eagle and Joe and I would use them again if the need arises. He was very professional.
The carpet looks so good now.
The carpet looks so good now.
Response from EAGLE CARPET CARE
"We really appreciate the kind words and look forward to doing business in the future. Have a look at our web site when you get the chance at [hyperlink removed] we have added several new services including chimney sweeping. Have a great day!"
John W.
Nov 2015
Cleaned carpets. Was great. Showed up on time and got in and got out. Very helpful and friendly
Response from EAGLE CARPET CARE
"Thank you for your review and Happy Thanksgiving."
Lusonda S.
Oct 2015
The services were performed in a professional manner. All four bedrooms were cleaned to my satisfaction. However, this company charges by the room instead of the square footage. Therefore, if I wanted to get small closets cleaned, they were going to charge me as if they were cleaning another room instead of a small closet. I did not get any further services from them. As a matter of fact, I called Angie's List to get recommendations for another company to perform the remainder of the services I needed. All in all the services provided were excellent and the representative was friendly and professional. He performed his job very well.
Response from EAGLE CARPET CARE
"Thank you for the kind review and I am sorry we couldn't help you any further with the closets. You bought a room package deal from angie's list which is why the pricing was odd. Next time, call us directly without the angie's list offer and we can work this out and see if it comes out to a more acceptable price. We do room packages because it is supposed to make the pricing easier- however I remember this phone conversation and it was very confusing for the both of us because of the previously bought package and for that I apologize."
LEIGH M.
Jul 2015
unknown
Response from EAGLE CARPET CARE
"Thank you for your kind review and glad we could be of service. If we can do anything else please let us know! We also clean air ducts, chimneys, and hard surface floors."
Edna B.
Jun 2015
The service went well for me. They were quick and took maybe an hour to do the whole carpet downstairs.
Response from EAGLE CARPET CARE
"[member name removed], Thank you for taking the time to write a review on our carpet cleaning services. I am happy to hear that your service went well. We appreciate your business. You can visit our website to see the many other services our company offers. Have a safe and fun holiday weekend. Sincerely, Catherine LaRocco, CEO Eagle Carpet Care& Restoration, Inc. 678-714-0445 [hyperlink removed] Like us on Facebook"
Torrence H.
May 2015
unknown
Response from EAGLE CARPET CARE
"There must be some confusion. We did not do work for this customer and we do not have any prices at $39.00."
Brent A.
Apr 2015
unknown
Response from EAGLE CARPET CARE
"Thank you sir for your kind review. If we can do anything else please let us know! We also clean air ducts, chimneys, and hard surface floors."
Heidi C.
Mar 2015
.
Response from EAGLE CARPET CARE
"We are happy to serve you Heidi and hope to do so again in the future. Thank you!"
Tracy K.
Feb 2015
They were on time and very efficient. They did what they came to do and that was it.
Response from EAGLE CARPET CARE
"[Member name removed], We at Eagle Carpet Care & Restoration, Inc. appreciates your business and the time taken out to complete a review of our services. Sincerely, Catherine LaRocco, CEO 678-714-0445 eagle-carpetcare.com"
Camille K.
Dec 2014
unknown
Response from EAGLE CARPET CARE
"Thank you for choosing Eagle Carpet Care & Restoration for your carpet cleaning needs. We truly appreciate you taking the time to write a review. We offer many other services, Please let us know if we can help you in any way. Again than you for choosing Eagle Carpet Care & Restoration. Happy and safe Holidays to you and your family! Sincerely, Catherine LaRoco-Ceo 678-714-0445 [removed hyperlink]"
Margie N.
Nov 2014
When they cleaned the air ducts, some kind of construction debris came out (like a white powder and chunks). When they cleaned them, all kinds of stuff came out of the air ducts and fell on the ground, big pieces of debris. They only cleaned up what was right around them, but there was still all kinds of debris left on the stairs. I told them that I had a cleaning crew coming behind them. The cleaning crew had to clean my walls and ceiling, just everywhere, because there was so much debris. i still have junk coming out of my vents. I've called the office and their cell phones, no one is taking my calls.
Response from EAGLE CARPET CARE
"(removed member's name)- We have spoke with you several times. In fact you told us you spoke with the technician on his personal phone. We told you we were going to come back and clean them yet again, however after this negative review- we will NOT return. The white "chunks" and "debris" is simply drywall dust and plaster particles which were all cleaned up during time of service, this happens in ceiling and wall mounted ducts. Your duct work has been cleaned thoroughly, if the vents are emitting debris still, the HVAC system or duct work is badly damaged. We are not HVAC specialists- you will need to have your system inspected to figure out the issue. From personal experience- it sounds like the return duct work is not properly sealed or the main return trunk is deteriorating. That is the only reason why a system would emit particles after cleaning. You also said before hand you had trouble with the system and the fix is not cleaning evidently. You seem to forget that we arrived on time when we said we would. We spent several hours in your home cleaning your vents and against our better judgment, was planning on coming back once we had a air scrubbing unit freed up for us to use in your home to pressure test and attempt to see where the debris was coming from. Obviously you couldn't wait so you decided to vent on Angie's List. Angie's list is a prominent and respected website around the web- it is folks such as yourself that give online reviews a bad rap because the whole story is seldom told in a aggravated complaint such as this."
Susan G.
Nov 2014
He did an exellent job! I have had my carpets cleaned before, but this was by far the best work I have experienced. When finished, the gentleman offered to come back if there was any problem, which there was not.
Response from EAGLE CARPET CARE
"Thank you for the review [member name removed]- hope to serve you again in the future!"
Tim H.
Oct 2014
Excellent service. Highly recommend. On-time, very professional. Explained everything. Clean-up of pet stains is top notch.
Response from EAGLE CARPET CARE
"Thank you for the review. We appreciate the opportunity to serve you. Please visit our website at www.eagle-carpetcare.com. Sincerely, Catherine LaRocco, CEO"
James M.
Oct 2014
The remediation company that cleaned up the inital damage tried to clean the rug and said it couldn't be done. Eagle did a complete emersion cleaning and the rug looks like new (it's 26 years old)! Have two more I'm sending their way. Thanks Joe!
Response from EAGLE CARPET CARE
"We appreciate the business [member name removed]! We wish you luck in the sale of your home- we hope you and your family enjoy the upcoming holiday season."
Gail S.
Oct 2014
They came as scheduled and on time. They did call ahead before coming. The technicians were polite and worked effeciently. They did take care not to damage surrounding wood flooring and the baseboards.
Response from EAGLE CARPET CARE
"Thank you for the review (Member name removed)!"
Licensing
State Contractor License Requirements
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FAQ
EAGLE CARPET CARE is currently rated 4.6 overall out of 5.
EAGLE CARPET CARE accepts the following forms of payment: CreditCard
No, EAGLE CARPET CARE does not offer free project estimates.
No, EAGLE CARPET CARE does not offer eco-friendly accreditations.
No, EAGLE CARPET CARE does not offer a senior discount.
Yes, EAGLE CARPET CARE offers emergency services.
No, EAGLE CARPET CARE does not offer warranties.