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Verified Reviews
Read reviews by category
septic tank service (53)drain pipe installation (4)
Showing 1-25 of 53 reviews
Ildiko N.
03/16/2023
They were the first to call, they had surveyors here to mark utility lines within the hour and the pump was here within 2. The whole project was done by 2pm. All the time they worked, Gabriel was pleasant, and we had interesting conversations. He was professional and cordial.
Description of Work
Pump septic tank and repair the outflow toward the drain field that had collapsed.
Category
septic tank
Cost
$2,650
Hire Again?
Yes
George K.
02/07/2023
This is not the company you sent out You did not let the company do the work. You have changed the contract,it is not the contract that you sold me. You are doing a bait and switch You lied to me about what the contract was !!! I considered you to be a breach of contract company. I hope someone will get a class action suit against you. If so I want to be part of it.
Description of Work
I need the tank pumped out. I am tired of dealing with people that refuse to do their jobs and inject non contract minds into the stupid thinks that they say. They may be able to speak English but they evidently cannot understand English. The contract I bought said that you would pump out the septic tank. It did not have a one time pumping and did not have any limit on how much that you would pay. It said that it would send someone out that you chose to pump it out and it would be covered by the contract . You are a scum of a power hungry company . George kirk
Category
septic tank
Hire Again?
Yes
Service Provider Response
We didn't service a customer on that date or a date in the past with this name. This sounds like it might be a warranty company that it's referring to, as we don't have contracts for pump outs. We don't have a warranty company pump out on this service date or any day this or last week. We would appreciate the removal of this review. Feel free to call us at 770-483-7802 to speak about it futher. Thanks!GINGER B.
10/26/2020
Yvonne H.
06/22/2020
Discovered a hole in the yard near septic tank when it was time for the tank to be pumped. Bowen's pumped the septic tank and diagnosed a collapsed outlet pipe as the problem. I received a no-pressure quote for the repair. Bowen's returned about a week later and completed the repair. The price I was quoted, was the price paid. There were no surprise charges and the work was done quickly. Gabe and David arrived timely both times and were courteous and efficient.
Description of Work
Septic Tank pumped and 2nd visit to replace collapsed outlet pipe
Category
septic tank, drain pipe
Hire Again?
Yes
Service Provider Response
We appreciate your business so much and truly appreciate you leaving your review! We truly value every client and want them to have the best experience possible. -Bowen's SepticMary W.
12/06/2019
Canceled before they arrived due to terrible customer service from their office, who tried to tell me I had a larger tank than I did to overcharge me. When I produced paperwork to prove them wrong they lowered their price to about $100 MORE than a competitor. They refused to budge and why would I pay $100+ more??? so I cancelled. Their office never bothered to tell their crew, who showed up at my house. When I tried to politely and apologetically ask them to call their office because the job was cancelled, they proceeded to stand in my driveway and lecture me on how poorly I do business, complain how far they had to drive, and expected me to allow them to do the job anyway, scoffing at the $100 price difference. It eventually escalated to a shouting match before they FINALLY left my property. All I asked is they price match. They refused. I cancelled. Their guys still came and lectured me. Never been treated this way by any company in all my years. Just amazing any company can operate this way and employ people of this caliber and still be in business. Caught the entire interaction on my Ring camera, if anyone would like to see the unprofessionalism and hostility for themselves.
Description of Work
Septic tank pumping
Category
septic tank
Service Provider Response
So sorry that you feel you had a bad experience - but this post isn’t complete truth and is definitely embellished to sound as unprofessionalism. The [Member Information Removed] this really happened is the customer called at the beginning of the week to schedule the service of his septic tank and while on the call with Bowens’s dispatcher the customer told her the size of his tank and the dispatcher told him then the price to service his septic tank and he then scheduled the work, then today (Friday 12/6/19 ) our technician called customer at 8:17 AM TO confirm appointment and was told to come on out, while the technicians was less than two miles from customers house at 9:12 AM the customer called and said he gave the dispatch the wrong size of his tank so now how much would it be because he found a invoice from a different company that had previously serviced his tank and it had a different size than what dispatch quoted, he then asked us to match a price that was old from a previous company we told him we couldn’t possibly match an old service price but would come do for an amount that was only $25 more than the old invoice he had (not $100) (we have records of the call and all times) So he calls to schedule an appointment days ahead, our driver confirms the appointment before leaving shop, has driven a huge semi from Conyers and is within approximately 5 miles from customers house when the customer called to cancel, this customer calls us at 9:12 to cancel while our driver was turning into his neighborhood after he knew the price that was quoted to him days ahead and he then waits til we get within earshot of his property to tell us he had this same work done previously (years ago) for a certain amount and wants us to match a old price “after we have driven 52 minutes one [Member Information Removed] to give him professional service... and BTW the technician has been with us for over 30 years with ZERO altercations. Hope this helps anyone who wants the facts. Also we at Bowen’s would appreciate seeing this video so we can post and let our customers judge.Nancy M.
08/07/2019
The service was great. They showed up on time and were very thorough. They explained everything we asked and replaced a part that would have failed in a few years. We are thankful that they are proactive and very experienced. We would definitely recommend them.
Description of Work
Pump and inspect
Category
septic tank
Hire Again?
Yes
Loabat K.
01/30/2019
Our technicians were Stephen & Jerrik, and we were very pleased with their service. I had another plumber recommend Bowen's Septic and Environmental Services to me, and I would highly recommend them to anyone else. They only completed the job that had to be done rather than offering any other unnecessary services. They were very professional, polite, and organized with their work.
Description of Work
Pump septic tank
Category
septic tank
Cost
$560
Hire Again?
Yes
JAMES B.
12/14/2018
I have had several companies service my septic tanks over the years (because several have gone out of business...) but I was very pleased to connect with Bowen's Septic Service. From the time I made my appointment, to scheduling, arrival, assessment, digging, pumping, clean up and departure I found Bowen to be the most professional company I have used to date. Daniel was terrific and was an honest professional who gave good advice on must-do's versus nice-to-have's. I found pricing to be fair given the larger tank size that we have and I appreciated the professionalism from end-to-end. It is refreshing to get a company that is so experienced and gets the job done with no gotchas or games along the way. I will definitely use them again. Thank you!
Description of Work
Septic Pumping for 1500 Gallon Tank
Category
septic tank
Cost
$470
Hire Again?
Yes
BELINDA C.
12/07/2018
Cindy S.
09/27/2018
I have rental properties and I have the septic tanks pumped every 3-5 years. I've always had the same company come out. This time I tried Angies list referral. My son is 27 y.o. Interesting but in all the years of using contractor 'B' they never cleaned out the complete tank. This company was able to 'save' two of my son's toy cars that he flushed when he was a little guy. My son was just disappointed the toy fire truck was taken away. ;-( Will def use them to service my other rental units.
Description of Work
Had two septic tanks pumped
Category
septic tank
Hire Again?
Yes
Darryl A.
06/18/2018
We used Bowen Septic for the first time in 2014 after buying our house and finding out the septic tank was in bad shape. Bowen came out immediately and provided a thorough assessment and quote before beginning work. Since then, we have used them for routine maintenance. The team who services the tank are always courteous and prompt, calling before they arrive so we can be ready. We've had no issues since their repairs and routine maintenance.
Description of Work
Septic tank repair and routine maintenance
Category
septic tank
Cost
$725
Hire Again?
Yes
Sarah M.
06/07/2018
Elaine W.
04/19/2018
The service went very well. Daniel is very knowledgeable and very willing to give information on the do's and don'ts of the septic tank. Very thankful to have chosen Bowen's to service out septic tank.
Images
Description of Work
We needed to have the septic tank at our home serviced.
Category
septic tank, drain pipe
Hire Again?
Yes
Holly B.
03/12/2018
Our septic system was a disaster and needed extensive work. The company we had been working with, and really liked, had a technical problem and couldn't make it out to our house. Bowen Septic was able to fit us in early on a Sunday morning to finish pumping our system. Friendly, knowledgeable staff. Very helpful.
Description of Work
Septic pumped
Category
septic tank
Hire Again?
Yes
Russell R.
12/04/2017
Arrived on time, completed job as expected at price quoted ($25 discount because I had already dug out the tank covers to clean the discharge filter a couple of days before scheduling them to pump tanks). Only negative was that a small amount of sludge from their suction hoses was left on the driveway that I had to hose off after they left.
Description of Work
Pump septic tank
Category
septic tank
Cost
$325
Hire Again?
Yes
Dara B.
11/14/2017
Josh and Israel diagnosed an issue with the septic tank and another issue with a sewage pump that the plumber missed. They took care of the septic tank issue promptly and let me know about how much the pump issue should cost to fix.
Description of Work
We had a plumber tell us our issue was likely in the septic tank, so we contacted Bowen.
Category
septic tank
Hire Again?
Yes
Joseph D.
11/07/2017
Bowen Septic Service did an exceptional job cleaning my Septic tank. I was told it would cost $375 and that's exactly what I was charged. They did a wonderful job getting my yard back to normal where they had to dig. I've used them in the past and will definitely use them again in 3-5 years. Gabriel and David were prompt, friendly and very ethical. I will recommend them to my friends and neighbors.
Description of Work
Bowen Septic Service cleaned out my Septic tank.
Category
septic tank
Cost
$375
Hire Again?
Yes
Cheryl T.
08/16/2017
Gretchen G.
06/29/2017
Frances R.
06/16/2017
It was poor. They didn't get out here until after a week. Imagine no septic for a week and then they didn't do a complete job. They did not dig out the whole thing and did not give us full advise about septic fields. I don't feel like they were thorough. They did the work, they took a week to get out here. I didn't have any confidence and I don't think they were thorough. They pumped the tank for $375 which is the correct amount of money to do that for this area. They didn't give much of an effort to get out here in any timely fashion. The other part was that I didn't have any confidence in them when they did get out here. They did the work without damaging the property. They were on time the day they decided to come. They came in the right kind of truck and they didn't leave sewage all over the ground. They just were no use in the bigger problem. I wanted to know a long term resolution for the problem. You are in the septic system business and you ought to be able to advise somebody effectively what they should do next.
Description of Work
They cleared and pumped the tank.
Category
septic tank
Cost
$375
Jonathan G.
06/14/2017
After accessing the septic tank, the contractor determined that it did not need pumped at that time. He suggested that we allow him to spray the drain pipe, since it appeared to be plugged up. When this didn't help our problem, he told me that we probably had a hole in our pipe or some other serious problem. This proved to be true and he ended up replacing the pipe from the house to the tank. The contractor was extremely professional and helpful throughout the entire process. I appreciate his honesty in informing us that our tank did not need pumped and his persistence in identifying our real problem. He did not pressure us to use his services, and even offered to talk me through how to do the work if I wanted to do it myself. His crew put the dirt back when they were finished and even reinstalled the edging around our landscaping bed. We are very happy with how we were treated and we will definitely consider this company again when we need service in the future.
Description of Work
I called Bowen's Septic & Environmental Services to pump my septic system. They discovered a hole in my cast iron drain pipe and ended up replacing the pipe and the clean out.
Category
septic tank, drain pipe
Cost
$1,175
Hire Again?
Yes
Jim J.
04/13/2017
Extremely pleasant & extremely professional; also very helpful in explaining why we were on the cusp of a major problem (filter on outlet to drainage field was clogged & solids about to enter field!)....added some $'s, but sure glad they went to the trouble to dig up 2nd access port & check it out! Highly recommend!
Description of Work
Septic tank examined and cleaned as needed
Category
septic tank
Cost
$690
Hire Again?
Yes
Bill H.
04/11/2017
Rander R.
02/24/2017
The overall experience went extremely well. When scheduling the service, the customer service representative told the customer what the septic tank pump would cost. The technicians, Chad and David called when they were in route to my home. They arrived on-time, quickly located the septic tank and dug the area for pumping and removed the lid. The technician inspected and began pumping the septic tank. The customer was told the septic tank was in good shape and nothing additional was needed. The customer was pleased and satisfied the technicians did not try to offer or sell me additional products or services that were not needed. The original price was $375 but customer received $25.00 pumping services Angie's List Members discount.
Description of Work
The customer had 1,000 gallons septic tank which needed to be pumped for routine maintenance every three years.
Category
septic tank
Cost
$350
Hire Again?
Yes
Phone
Address
3935 Highway 20 NE
Conyers, GA 30012
Website
http://bowensseptictank.comService Categories
Other Information
Services offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
Health & Safety Measures
We complete exterior work only (No need to enter home)
We will sanitize the workspace and all areas touched
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.