Approved Pro
Bowen's Septic & Environmental Services
Septic Tank Service, Drain Pipe Installation,
About us
Bowen's is a family and locally owned business with over 35 years of service at the same location. We cover septic tank systems in every way from inspections to large commercial installations. Our service is prompt and professional. We cover the entire Atlanta Metro Area. We offer routine maintenance, backups/emergencies as well as full system repairs and installation. Financing is available.
Business highlights
Family owned & operated
Emergency services offered
41 years of experience
Services we offer
Pumping, Cleaning, Maintaining, Repairing Residential and Commercial Septic Systems, Replacing, Installing Residential and Commercial Septic Tank Systems. Septic Bacteria to keep systems running smoothly. We also do septic inspections and emergency backup calls. We also offer financing!
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 7
Assorted photos uploaded by Bowen's Septic & Environmental Services
Reviews
4.752 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 52 reviews
Anthony F.
Aug 2023
Septic Tank Service
Well, the markings for all utilities were taken, but these guys still decided to bring a bobcat, without hesitation as to what could be in the ground, tore up my sprinklers. Common sense, a shovel should have been used for the first few minutes to determine if any wires, pipes (which isn't ideal location) was next to the tank. I was in a meeting, if only the meeting wasn't taken place, i would have stopped them from using a bobcat to rip into the ground without first carefully checking what's near. There are two pvc pipes sticking out of the ground with no purpose, maybe other than to warn something is near the tank. First these guys thought it was my main water line, with all the water pouring out! Thank goodness it wasn't. Then one of the guys explained my septic tank was between my ranch fence and wanted to get his sledgehammer to break the fence. Mind you, I took the fence down or gate in 25 minutes. End, cost me $2500 for the risers, and will cost Me another $1000 for the sprinklers! To management, ry and get your guys to care a bit more about your potential customers property! I'm not sure why all the positive ratings on Google, but I can't help wondering if there's something ? about my house hold that is different!
Response from Bowen's Septic & Environmental Services
"We would like to speak to you about your experience. We never want a customer to have a bad feeling about us and the work we do. Please call us at 770-483-7802 and speak to our manager so we can talk about what may have went wrong."
Ildiko N.
Mar 2023
Septic Tank Service
They were the first to call, they had surveyors here to mark utility lines within the hour and the pump was here within 2. The whole project was done by 2pm. All the time they worked, Gabriel was pleasant, and we had interesting conversations. He was professional and cordial.
Response from Bowen's Septic & Environmental Services
"Thank you so much for the amazing review! We hope to serve you again in the future!"
George K.
Feb 2023
Septic Tank Service
This is not the company you sent out You did not let the company do the work. You have changed the contract,it is not the contract that you sold me. You are doing a bait and switch You lied to me about what the contract was !!! I considered you to be a breach of contract company. I hope someone will get a class action suit against you. If so I want to be part of it.
Response from Bowen's Septic & Environmental Services
"We didn't service a customer on that date or a date in the past with this name. This sounds like it might be a warranty company that it's referring to, as we don't have contracts for pump outs. We don't have a warranty company pump out on this service date or any day this or last week. We would appreciate the removal of this review. Feel free to call us at 770-483-7802 to speak about it futher. Thanks!"
GINGER B.
Oct 2020
Septic Tank Service
Informative during the quoting phase, efficient work, friendly and knowledgeable technicians, communicated very well including a text reminder of the appointment and the technician called as he was on his way.
Elizabeth K.
Sep 2020
Septic Tank Service
septic system
Response from Bowen's Septic & Environmental Services
"Thank you so much for the great review! We strive to have the best customer experience for every job. Please let us know if we can service you in the future. It was our pleasure to have you as a client. -Bowen's Septic"
Yvonne H.
Jun 2020
Septic Tank Service, Drain Pipe Installation
Discovered a hole in the yard near septic tank when it was time for the tank to be pumped. Bowen's pumped the septic tank and diagnosed a collapsed outlet pipe as the problem. I received a no-pressure quote for the repair. Bowen's returned about a week later and completed the repair. The price I was quoted, was the price paid. There were no surprise charges and the work was done quickly. Gabe and David arrived timely both times and were courteous and efficient.
Response from Bowen's Septic & Environmental Services
"We appreciate your business so much and truly appreciate you leaving your review! We truly value every client and want them to have the best experience possible. -Bowen's Septic"
Mary W.
Dec 2019
Septic Tank Service
Canceled before they arrived due to terrible customer service from their office, who tried to tell me I had a larger tank than I did to overcharge me. When I produced paperwork to prove them wrong they lowered their price to about $100 MORE than a competitor. They refused to budge and why would I pay $100+ more??? so I cancelled. Their office never bothered to tell their crew, who showed up at my house. When I tried to politely and apologetically ask them to call their office because the job was cancelled, they proceeded to stand in my driveway and lecture me on how poorly I do business, complain how far they had to drive, and expected me to allow them to do the job anyway, scoffing at the $100 price difference. It eventually escalated to a shouting match before they FINALLY left my property. All I asked is they price match. They refused. I cancelled. Their guys still came and lectured me. Never been treated this way by any company in all my years. Just amazing any company can operate this way and employ people of this caliber and still be in business. Caught the entire interaction on my Ring camera, if anyone would like to see the unprofessionalism and hostility for themselves.
Response from Bowen's Septic & Environmental Services
"So sorry that you feel you had a bad experience - but this post isn’t complete truth and is definitely embellished to sound as unprofessionalism. The [Member Information Removed] this really happened is the customer called at the beginning of the week to schedule the service of his septic tank and while on the call with Bowens’s dispatcher the customer told her the size of his tank and the dispatcher told him then the price to service his septic tank and he then scheduled the work, then today (Friday 12/6/19 ) our technician called customer at 8:17 AM TO confirm appointment and was told to come on out, while the technicians was less than two miles from customers house at 9:12 AM the customer called and said he gave the dispatch the wrong size of his tank so now how much would it be because he found a invoice from a different company that had previously serviced his tank and it had a different size than what dispatch quoted, he then asked us to match a price that was old from a previous company we told him we couldn’t possibly match an old service price but would come do for an amount that was only $25 more than the old invoice he had (not $100) (we have records of the call and all times) So he calls to schedule an appointment days ahead, our driver confirms the appointment before leaving shop, has driven a huge semi from Conyers and is within approximately 5 miles from customers house when the customer called to cancel, this customer calls us at 9:12 to cancel while our driver was turning into his neighborhood after he knew the price that was quoted to him days ahead and he then waits til we get within earshot of his property to tell us he had this same work done previously (years ago) for a certain amount and wants us to match a old price “after we have driven 52 minutes one [Member Information Removed] to give him professional service... and BTW the technician has been with us for over 30 years with ZERO altercations. Hope this helps anyone who wants the facts. Also we at Bowen’s would appreciate seeing this video so we can post and let our customers judge."
Nancy M.
Aug 2019
Septic Tank Service
The service was great. They showed up on time and were very thorough. They explained everything we asked and replaced a part that would have failed in a few years. We are thankful that they are proactive and very experienced. We would definitely recommend them.
Loabat K.
Feb 2019
Septic Tank Service
Our technicians were Stephen & Jerrik, and we were very pleased with their service. I had another plumber recommend Bowen's Septic and Environmental Services to me, and I would highly recommend them to anyone else. They only completed the job that had to be done rather than offering any other unnecessary services. They were very professional, polite, and organized with their work.
JAMES B.
Dec 2018
Septic Tank Service
I have had several companies service my septic tanks over the years (because several have gone out of business...) but I was very pleased to connect with Bowen's Septic Service. From the time I made my appointment, to scheduling, arrival, assessment, digging, pumping, clean up and departure I found Bowen to be the most professional company I have used to date. Daniel was terrific and was an honest professional who gave good advice on must-do's versus nice-to-have's. I found pricing to be fair given the larger tank size that we have and I appreciated the professionalism from end-to-end. It is refreshing to get a company that is so experienced and gets the job done with no gotchas or games along the way. I will definitely use them again. Thank you!
BELINDA C.
Dec 2018
Septic Tank Service
Great. They came out immediately and there were no problems.
Cindy S.
Sep 2018
Septic Tank Service
I have rental properties and I have the septic tanks pumped every 3-5 years. I've always had the same company come out. This time I tried Angies list referral. My son is 27 y.o. Interesting but in all the years of using contractor 'B' they never cleaned out the complete tank. This company was able to 'save' two of my son's toy cars that he flushed when he was a little guy. My son was just disappointed the toy fire truck was taken away. ;-( Will def use them to service my other rental units.
Charlie P.
Jul 2018
Septic Tank Service
They were the only company that was available after calling about 12 companies... After reading several other reviews, it is obvious that we overpaid by a few hundred dollars. However my demand was high and they showed up quickly and were ready to work. They did the following tasks: - Used a small back-hoe to dig up the dirt over the top of the septic tank port holes - Pumped out the contents - Removed some tree roots - Cleaned out the drain field with a pressurized hose - Treated the empty tank with some kind of patented enzyme mixture and root preventive mixture - Replaced one of the pipes inside the septic tank - Covered septic tank back up with dirt The project was completed in a matter of hours, and there has been no problems ever since.
Darryl A.
Jun 2018
Septic Tank Service
We used Bowen Septic for the first time in 2014 after buying our house and finding out the septic tank was in bad shape. Bowen came out immediately and provided a thorough assessment and quote before beginning work. Since then, we have used them for routine maintenance. The team who services the tank are always courteous and prompt, calling before they arrive so we can be ready. We've had no issues since their repairs and routine maintenance.
Sarah M.
Jun 2018
Septic Tank Service
Went very well. They found the outflow was malfunctioning and fixed it after they pumped it.
Elaine W.
Apr 2018
Septic Tank Service, Drain Pipe Installation
The service went very well. Daniel is very knowledgeable and very willing to give information on the do's and don'ts of the septic tank. Very thankful to have chosen Bowen's to service out septic tank.
Holly B.
Mar 2018
Septic Tank Service
Our septic system was a disaster and needed extensive work. The company we had been working with, and really liked, had a technical problem and couldn't make it out to our house. Bowen Septic was able to fit us in early on a Sunday morning to finish pumping our system. Friendly, knowledgeable staff. Very helpful.
Russell R.
Dec 2017
Septic Tank Service
Arrived on time, completed job as expected at price quoted ($25 discount because I had already dug out the tank covers to clean the discharge filter a couple of days before scheduling them to pump tanks). Only negative was that a small amount of sludge from their suction hoses was left on the driveway that I had to hose off after they left.
Dara B.
Nov 2017
Septic Tank Service
Josh and Israel diagnosed an issue with the septic tank and another issue with a sewage pump that the plumber missed. They took care of the septic tank issue promptly and let me know about how much the pump issue should cost to fix.
Joseph D.
Nov 2017
Septic Tank Service
Bowen Septic Service did an exceptional job cleaning my Septic tank. I was told it would cost $375 and that's exactly what I was charged. They did a wonderful job getting my yard back to normal where they had to dig. I've used them in the past and will definitely use them again in 3-5 years. Gabriel and David were prompt, friendly and very ethical. I will recommend them to my friends and neighbors.
Cheryl T.
Aug 2017
Septic Tank Service
Great, the guys were very professional, worked through a terrible rain storm, and finished within an hour.
GLENN I.
Jul 2017
Septic Tank Service
fine, they did a neat clean job.
Donna F.
Jul 2017
Septic Tank Service
Knowledgeable and friendly
Gretchen G.
Jun 2017
Septic Tank Service, Drain Pipe Installation
Called that am and he came out right away. Very nice, professional. Price was outstanding. Highly recommend them
Frances R.
Jun 2017
Septic Tank Service
It was poor. They didn't get out here until after a week. Imagine no septic for a week and then they didn't do a complete job. They did not dig out the whole thing and did not give us full advise about septic fields. I don't feel like they were thorough. They did the work, they took a week to get out here. I didn't have any confidence and I don't think they were thorough. They pumped the tank for $375 which is the correct amount of money to do that for this area. They didn't give much of an effort to get out here in any timely fashion. The other part was that I didn't have any confidence in them when they did get out here. They did the work without damaging the property. They were on time the day they decided to come. They came in the right kind of truck and they didn't leave sewage all over the ground. They just were no use in the bigger problem. I wanted to know a long term resolution for the problem. You are in the septic system business and you ought to be able to advise somebody effectively what they should do next.
Licensing
Bonded
Insured
Licensed*
Trade License Number
CL20-06021
Trade License Locale
Georgia
Trade License Authority
Rockdale County Department of Planning and Development
Trade License Expiration
12/30/2020
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Bowen's Septic & Environmental Services is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
Bowen's Septic & Environmental Services accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Bowen's Septic & Environmental Services offers free project estimates.
Yes, Bowen's Septic & Environmental Services offers eco-friendly accreditations.
No, Bowen's Septic & Environmental Services does not offer a senior discount.
Yes, Bowen's Septic & Environmental Services offers emergency services.
Yes, Bowen's Septic & Environmental Services offers warranties.
Bowen's Septic & Environmental Services offers the following services: Pumping, Cleaning, Maintaining, Repairing Residential and Commercial Septic Systems, Replacing, Installing Residential and Commercial Septic Tank Systems. Septic Bacteria to keep systems running smoothly. We also do septic inspections and emergency backup calls. We also offer financing!