Home Depot Home Services

Next time call a professional; not Home Depot. I hired Home Depot to install a fence and a door to go to the backyard. The fence was ok. The door was crooked. Try to get it fix but just happens that Home Depot hires the fence Company. The fence company gives the job to another guy and that other guy sends someone else to do the job and at the time to try to get something fix no one takes responsibility. My advice: If you need a professional job done hire someone locally. Avoid Home Depot.

Home depot completed flooring measurements of our entire home. When it came time to pick the product and pay for the quotation we were expected to pay-in-full up front. They convinced me to go with LVP to replace the marble/hardwood/and carpet in my home. Once it became installation day the installers noticed (within minutes of entering our home) that the flooring option we had been sold and already had delivered was not thick enough to reach the door casings and would leave significant ridiculous looking gaps throughout the home, A LOT of them—which would lack a professional finish. Keep in mind, this is after disconnecting all our plumbing, moving all of our furniture into a corner of our house and us making arrangements for an alternative place to stay for the week at an AirBnb, as well as burning our vacation and taking time off to deal with all of this. Our house for the family, kids, dogs essentially un-useable. Their solution: "oh we can add plywood underneath the product within your entire house for $6k" ($6K!! for maybe 80 sheets at most) to make up the gap, or we would have to replace all our door casings (again for an obscene amount of money). This kind of tactic is just like a sleazy car repair guy taking your car apart and holding you hostage for “un-foreseen” items before he will put it back together. At this point, we were really given no choice and being held hostage. It is costing us money every day we cannot use our home. This all could have been prevented if the flooring measurements and quotation were done by professionals--we mistakenly assumed that Home Depot employed such knowledgeable individuals—that included the thickness of the flooring needed to have a professional workman like result. This is NOT an unforeseeable event and even the installers stated, "they see this all the time"—these are the Romanoff subs that work for Home Depot!! Of course, in construction things come up, you run into things you don’t expect, but this is not a “thing” such as that, this is a basic requirement to install the product they convinced us to buy, obvious to actual professional within minutes of entering the home. We aren’t looking for something for free here, we are looking for them to make good on a satisfaction guarantee and to deliver what they quoted in a reasonable timeframe in a reasonable workmanlike result, and most importantly to make that kind of decision up front before we were pinned against a wall. All-in if we were to agree to this abuse we would be at something like $12/sf for LVP! I feel that this is in fact definitionally a form of extortion—demanding money under threat, but now its not only a threat but rather harm being done to us every day that goes by; however, Home Depot is so large that they have no interest in reaching a solution that does not cost us more money or time. Its more pressure on us the more time they take. No one is personally responsible and they hide behind process and hierarchy. These are bad people, or perhaps people not taking responsibility for the terrible things they are doing to people and blaming it on corporate chain of command, rules, and hierarchy. I just spoke with and Ops MGR who made it abundantly clear he couldn’t give 2 s***s about the situation, no regard for my displaced family, no regard for the costs already inflicted on us, no regard for the time it’s taken already, no regard for the fact we burned a week we took off work--take it or leave it, pay or cancel. How and why do they employ people like this? Their upside-down pyramid of “customers first” is a joke; it’s ridiculous to look at them in their “customers first” orange aprons, and maddening the hours and hours I’ve been on the phone on hold listening to their “what’s better than saving money? Saving time” hold repeat—both of which are far from the truth and stunningly insulting. Use these people at your own risk; what a terrible decision; I dread the idea of figuring out and unwinding this nonsense.

They were prompt, efficient, friendly, professional, courteous, and did a great job and perfect cleanup afterward. They replaced 5 triple window units and 3 single windows. There was no ancillary damage to the inside or outside of the house. The final result looks even better than I expected.

It went Very well, Very punctual and responsive, they stand by their work.

Awful. It took many months to get my new washing machine delivered. I bought it and paid for it in full in November 2016. I DIDN'T RECEIVE IT UNTIL FEBRUARY 2017.