BUCKHEAD MIDTOWN VACUUM INC

More than the vacuum was worth, but credit given toward a future purchase or repair.

Things went well. I had a perfectly good experience with them. I called up knowing what I wanted, they sold it, and reccommended a good installer. It was the same price I found on the internet, so there was no discount, so I gave an average score for price.

They examined machine thoroughly and quoted me commensurate for the work needed. However, they also provided a replacement option, which I took them up on. They were very friendly to work with. However, I did have to call them for follow up - after 3 days. I would definitely work with them again.

I had a very good experience. They were very helpful, responsive, and I felt that the price was reasonable. They also had a nice, clean store.

DYSON OWNERS - STAY AWAY I have a Dyson vacuum, which is under warranty with Dyson. I telephoned the customer service department of Dyson. They tried to help me fix a problem that I had with my vacuum. Unfortunately, they were unable to help me fix the problem. However, they said that I could take it to a local vacuum repair shop that would fix my vacuum for me. And since the vacuum was under warranty, there would be no charge for the service. They search the Atlanta area for repair shops that they partner with and found the Buckhead-Midtown Vacuum store. From my home, it is 20 minute drive. I brought the vacuum into the shop on a Monday. The moment I handed over the vacuum to the person at the store, they immediately began to complain about Dyson. They said, "Dyson is really bad in getting us the work orders" and "Dyson is really slow in getting us parts that we need". They informed me that I could be without my vacuum for at least a week and a half. They also informed me that they had no record of the work order that Dyson had sent over to the store. I asked if they were going to call Dyson or should I call Dyson. They told me that it was best that I call again. I called Dyson's customer service department again, they said they had sent the work order to the Buckhead-Midtown Vacuum store and they would send it again. I waited a day and called the Buckhead-Midtown Vacuum store, they again said they had no work order, but they told me that the Dyson work order system was down and they could not get any work orders for the past two days. This went on for days and I was unsure what to do. Each time I called the Buckhead-Midtown Vacuum store, they would complain about Dyson and one associate told me that, although, they carry Dyson vacuums he would never recommend it to anyone. That Dyson spends more money on advertising then customer service. Finally after Buckhead-Midtown Vacuum store had my vacuum for 11 days, I called the customer service department of Dyson. I told them that Buckhead-Midtown Vacuum store claimed that they have never gotten the work order from Dyson. Dyson claimed that they sent it several times. The Dyson CSR even put me on hold and called the Buckhead-Midtown Vacuum store directly. He told the Buckhead-Midtown Vacuum store the work order number and the person from the Buckhead-Midtown Vacuum store took the number down and hung up on him. He told me that they was going to send the work order electronically again. On the 12th day I called the Buckhead-Midtown Vacuum store. This time I had gotten the work order number from Dyson. When the Buckhead-Midtown Vacuum store picked up, they again claimed that they didn't have the work order. I told them that I know they had it and gave them the number. The man got upset and said it had to be sent to him electronically. He put me on hold and checked with someone. When he returned, he told me someone would call me back in an hour. 2 hours later I called again. Now they tell me that there is nothing wrong with the vacuum. 12 days with the vacuum and they now say there was nothing wrong with it. I left work early and went to pick up the vacuum. When I did the man handed me the vacuum said, "I will see you next time when it [the vacuum] breaks." I got home and tested the vacuum and it still wasn't working. I called Dyson again and they gave me another store to go to. The other store had the vacuum one day and found that it had been badly clogged. Buckhead-Midtown Vacuum store and it's associates have a bad attitude. If they do not want the business from Dyson, why do they partner with them. I complained to Dyson and told them what Buckhead-Midtown Vacuum said and did. So if you have a Dyson vacuum that needs repair or want purchase a Dyson vacuum do not go to Buckhead-Midtown Vacuum.

I called them to get directions and additional information; I took my vacuum to Buckhead Midtown Vacuum, was given an estimate; repairs were completed by the next day at the price originally quoted to me. They carried my vacuum to and from my car at both drop-off and pick-up. Very pleasant, efficient, professional; they sell new vacuums but did not push a new vacuum purchase.

I was told the part was ordered and would be fixed some time during the week of 12/3. I called on 12/7 to see if vaccum was ready and was told it was. I went in that day to pickup only to find that it had not been repaired yet and it would be another day. I was given a loaner to use as my house keeper was coming on Monday, 12/10.

The technician was awesome. He seemed to really enjoy working on the old vacuums. He fixed the wheel and was unable to get a new hose (not made anymore) so he used parts from the old one to make a new one, longer and better! He did tell me that if the motor ever fails, that will be the end of it, but this keeps me going with the old war horse for a few more years hopefully.

They are really, really prompt. They knew what they were talking about. The price was pretty reasonable.

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