Founded 1977 • With Angi since October 2006
Angi Certified
Service Provider Response
We will respectfully respond to [Member Name Removed] s F rating on Angie's List, simply by offering our sincere apology that he was inconvenienced. We received a request for an estimate on 07/30/2018. We emailed Mr. [Member Name Removed] on 07/30/2018 offering an estimate for 8/3/18 at 10am (his specified time requested on his web submission form). We asked if that date did not work for him to offer an alternative. We did not receive a reply to this email offer for an estimate walk through. On 08/03/2018 we received an email from Mr. [Member Name Removed] asking if the estimator would be showing up for the appointment. After researching our system, we found that Mr. [Member Name Removed] had not replied to our email scheduling offer of 8/3/18. We immediately offered an appointment that same afternoon. We agreed on a new date 8/6/18 at 10am. This is the "confusion" that occurred with regard to scheduling the estimate walk through stated at the beginning of Mr. [Member Name Removed]'s F Rating review. As to the estimate write-up - we are delayed in sending out the write-ups and should have communicated with Mr. [Member Name Removed] that he would not receive what he was promised. This promise to send the estimate write-up should not have been extended and typically exact time frames are not offered or promised during our busiest seasons. While we do provide our estimates free of charge, we have time invested in them and understand the potential customer does as well. We would have appreciated an email asking if the estimate had been sent or was otherwise in the works to be sent. Instead, our first knowledge of Mr. [Member Name Removed]'s issue is posted here on Angie's List. We make our best effort to reply to requests promptly and follow-up timely as outlined with the scheduling confusion. In this case we did not follow-up as promised at the estimate and again sincerely apologize that Mr. [Member Name Removed] was inconvenienced.Service Provider Response
So glad we could tailor the work and meeting to fit your preferences and that you were happy with the work!Service Provider Response
Bill's Yard Service offers FREE ESTIMATES to potential customers. We make every effort to accommodate each person to avoid conflicts with their schedules. We try to schedule a time to meet the potential customer in person, offering hours that will best work with their schedule, even on the weekends if need be. The estimates are performed in detail with the customer so they are able to ask questions and provide information so that a full spectrum write-up is possible. In order to be given a fair and valuable estimate we like to conduct appointment times during daylight hours and be able to meet with potential customers starting around 10 am until one hour before dusk. Each estimate performed is tailored to the customer's landscaping needs and budget allowing them to select or deselect services. We do not perform automated estimates therefore our turnaround time may be lengthier then a larger company. We do apologize that we did not meet your expectations and timely response. Thank you for your review.Service Provider Response
Thanks so much for a great review! We aim to please, and are glad we exceeded your expectations! We look forward to hearing from you soon.Service Provider Response
Thanks so much for a great review!Service Provider Response
So glad you were happy with the work!Service Provider Response
Thanks so much for a great review! We aim to please, and are glad we exceeded your expectations! We enjoy working with you on an ongoing basis.Service Provider Response
We tailor all of our services to fit our client's needs and budget limitations. In this case, pricing was a concern so we spoke of a scope of work and decided on a cosmetic refresh since the yard was in good shape. We gave the customer an estimate based on that cosmetic refresh. The estimate was approved and the work performed. After the work was completed, we were notified that there was a discrepancy with the service that the customer expected and the service received. The customer then revealed that he worked in the industry and did not believe the work met "industry standard" for refresh of mulch. In an effort to amicably resolve the issue the customer was asked in a terse straight forward way what he thought would be fair. He stated a 50% discount and to value all involved parties' time the discount was granted as a settlement albeit in informal manner; now breached. We settled the matter as the customer suggested even though it meant a loss for us - not even covering the cost of the materials. We felt we had resolved the issues to the customer satisfaction. We strive to make all of our clients yards look beautiful within their budgets. Please call us for a free estimate today. If you have a dream for your house and its landscaping, we will try to come up with a solution that fits for you.Service Provider Response
glad we exceeded your expectations! We look forward to hearing from you soon.Service Provider Response
Thanks so much for the great review! We love making things easy and stress free for our customers! We look forward to continuing work with you all.Service Provider Response
Thanks so much for the great review! We aim to please and make it as easy as possible for customers.Service Provider Response
Thanks so much for the great review! We love making things easy and stress free for our customers! We look forward to continuing work with you all.Service Provider Response
Thanks so much for a great review! We aim to please, and are glad we exceeded your expectations! We look forward to hearing from you soon.Service Provider Response
Thanks so much for a great review! We aim to please, and are glad we exceeded your expectations!Service Provider Response
Thanks for the review! We pride ourselves in bring able to deliver the best service possible in a timely manner. We look forward to working with you in the future.Service Provider Response
We really appreciate your in depth review. The quality of our services is our top priority. We really enjoyed working with you, and hope to continue to work for you in the future!Service Provider Response
Thank you for the detailed response! We appreciate your patience in regards to the timing due to it being off season or your travels! We enjoy teaching our customers about what we are doing in order to help the customer understand our thinking patterns as well as ensure we are meeting the customers needs. We look forward to hearing from you all again.Service Provider Response
Thanks for the kind words! We pride ourselves in being a premium service that might cost a bit more, but that gives us the ability to ensure everyone is trained to deliver high quality work.Masonry & Concrete Work