Founded 1998 • With Angi since December 2002
Service Provider ResponseGood Afternoon [Member Name Removed], we sincerely apologize that this happened. This is not the way our company handles business. We strive to make sure all of our customers expectations are met. We are constantly looking for ways to improve our company and do more for our customers. We hope that you are satisfied with the amount you were given and if there's anything else we can do to help you please call me at 770-789-2871
Service Provider Response[Member Name Removed], Thank you for trusting us with your moving process. We are so glad we were able to exceed your expectations!
Service Provider ResponseWe are so happy to know you were pleased with your experience! Thank you for trusting us with your moving needs.
Service Provider ResponseWe are so sorry to hear of your experience with us. Please give us a call at (678) 728-2303 to resolve any concerns you may have.
Service Provider ResponseAtlanta Peach Movers is the most widely known and trusted name in Atlanta's residential relocation business. Our reputation is further solidified by, on average, more than 5,000 local residential moves in the 17-County Metropolitan Atlanta area per year for the most recent four years running. We are among the most reputable moving companies in the U.S. as attested to by our unique status as the Official Mover of the Atlanta Braves, the Atlanta Hawks, the Women's Council of Realtors, and most recently, the TOUR Championship by Coca-Cola. Additionally, we are the recipient of the Atlanta Board of Realtors' Affiliate of the Year for 2013, and for the past two years have been recognized by Kudzu subscribers as one of Atlanta's Best! We did not arrive at this place of trust through sloppy processes. Addressing the allegations.... "Peach Movers either lost or stole all of my winter and formal clothing...." Quite apart from the allegations being false, and in my own opinion, it should not take seven months to come forward with such an accusation if there were any truth to the claim. "Orlando Lynch, the company’s CEO, [said] of our loss . . . ,“if it’s not in our storage facility, we don’t have it.” This despite our having walked through our home with his staff at the end of the move to confirm the home was empty." Orlando was merely stating as fact that, after moving the Reviewer's household goods into our secure, military-approved storage facility, if we do not have the items in question in our possession, then...we do not have the items. "Not one person in the Peach Movers organization ever expressed any regret or concern for our loss." On multiple occasions, in personal emails and by phone, Orlando Lynch took a personal interest and invited, on no less than three separate occasions, at no cost to the Reviewer, an opportunity to personally inspect the very Vaults into which their household goods had been loaded. "Never once did they offer even a token gesture to make us whole." The Reviewer indicates a substantial loss of clothes, "...all of my winter and formal clothing. Every coat, every sweater, every evening gown, every wool skirt, every pair of wool pants, every single item of fall and winter clothing I’d accumulated over my 56 years, was gone." We do not know why some people place little value on their belongings while others assign great value. The Reviewer elected Basic Valuation for the entirety of their household goods. This simply means that if a loss were to occur (damage to a piece of furniture, for example), the maximum claim benefit would be $300 dollars based not upon replacement value but upon depreciated value. There are two upgrades, each offering full replacement value, and all three options (Basic, plus the two upgrades) are identical from all licensed Movers of Household Goods in Georgia, and all are available to every person utilizing a licensed, professional Moving Company in Georgia. It is the person moving who is able to assign liability for a loss through the thoughtful election of Valuation. Liability is not assigned for them. The Reviewer elected to assign a value of $300 dollars to all they owned. "Customers have a right to expect their moving company to ensure belongings are packed with care, identified appropriately, and accounted for and safe in their storage facility." As previously noted, the Reviewer had no less than three opportunities, at no cost, to come to our warehouse where the labor of at least two men is required to retrieve the sealed Vaults from the elevated racks which hold the 900+ pound containers. Their labor was provided at no charge to the Reviewer. The inventory taken onsite the day of the move was confirmed two more times in our warehouse as accurate. We went so far as to make available the GPS Tracking data for our trucks to clearly demonstrate to the Reviewer that our trucks went directly from the origin residence to our facility with no stops in between. To wrap up our response, I will not speculate as to why a lifetime's worth of what sounds like valuable clothing was not placed in the care of Atlanta Peach Movers, the most trusted and reputable Moving Company in Georgia. They would have been safe in our secure, military-approved warehouses, in sealed Vaults, under 24-hour camera surveillance, and behind barbed wire-topped fences. When they first came to us about the clothes we opened our doors to them, gave them labor and manpower to be fully satisfied. Our personnel walked the residence after packing and loading. Nothing remained, and the inventories have been confirmed at least twice since. None of the 'missing' items were placed in our care, or the Reviewer would have them. Respectfully, Jerry Walker Atlanta Peach Movers
Service Provider ResponseFirst and foremost, we apologize for both the initial response to our Salesperson's email request for inventory, but more importantly for the lack of our proactive response to the received inventory. As to the email which Mr. Horne initially received from our Salesperson, we have reviewed it and can understand how the language could have been misconstrued to be sarcastic. Email correspondences are notorious for giving the recipient a wrong interpretation as to the tone intended by the sender. Knowing the Salesperson personally tells me the tone was not intended to be sarcastic, but we do acknowledge the possibility for misinterpretation is present. As such, all outgoing correspondence will be re-checked to make certain our very high standards of customer service are validated in the language of outgoing emails. Regarding the lack of proper follow up, the Salesperson, quite to our surprise, missed this opportunity to provide Mr. Horne and his household the best value available in relocation services. This is all the more unusual since the Salesperson in question is our top, and most senior, inside salesperson. He routinely provides the customers who book through him the details and service which have made us the top Moving Company in Georgia, and the trusted partner of the Atlanta Braves, Atlanta Hawks, and the Women's Council of Realtors. That said, his processes will be reviewed to let us know where he needs to refine the way he goes about his job so there is not another occurrence such as Mr. Horne experienced. Finally, Mr. Orlando Lynch, our President and CEO has reached out to Mr. Horne to personally apologize, and I too have spoken with Mr. Horne to alert him that I would be responding to this post, and to discuss with him the language I would use. We appreciate the opportunity we were provided to serve the relocation needs of Mr. Horne, and wish him the best in his move. Both sentiments were expressed directly to him. Respectfully submitted, Jerry Walker V.P. Business Development Atlanta Peach Movers
Service Provider ResponseThe customer moved into Manhattan very close to Wall St. in a highly congested area. We were able to get him in to the high-rise in good order despite the parking issues with the movers that we agreed to send. We were not short-staffed as no additional labor was specified on the contract. The customer had us move some large 8 x 4 panels and a 9 x 4 decorative door that did not fit in the elevator. We advised him about this before these items were loaded in Atlanta, but he decided to try it once we arrived in NYC. It took additional time trying to find out what to do with the panels and door. The main issue was that there were some damaged items which unfortunately had to go through the claims process. Given the constraints of his NYC apartment, he did not keep the damaged table for the repair company to examine. This resulted in somewhat of a delay, but the claim was settled well within the prescribed window of time given that we were dealing with an out-of-state repair company and having to research the value of the table versus having it on hand to repair. We are sorry for the damage, and we are happy that the customer is satisfied. We also appreciate the review and his comments about our integrity. Bill Boone 678-728-2311, [Hyperlink removed]
Since 1995 Georgia Pack & Load has been providing our commercial and residential customers all of their moving needs. We provide packing long and long distance moving and temperature controlled storage out of our Suwanee GA facility. All of our movers & packers are full time employees who go through background checks we are a certified Drug Free workplace.
A full service moving company serving the Atlanta area for more than a decade, we offer competitive rates and excellent service. Our professional and courteous movers will make your move efficient, quick, and affordable. Our goal is to grow our business through customer satisfaction. 3 EMPLOYEES. BONDED SUBS. COST IS DETERMINED BY THE JOB REQUIREMENTS. TRAVEL CHARGES MAY APPLY. HOURLY RATES. FLAT RATES AVAILABLE. WILL TRAVEL TO ENTIRE AREA.
At Smith and Wes we specialize in local, long distance, residential and commercial moves as well as storage and other services. Our team members comprised of full time and knowledgeable employees, were hired because of their experience, intelligence and personable nature affording our clients comfort during stress free relocations. As an owner operated company, we take the time to talk to and work with our clients directly giving added security and peace of mind. Every job is important to us.
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Atlanta Peach Movers is currently rated 4.1 overall out of 5.
Atlanta Peach Movers is open:
Sunday: 10:00 AM - 2:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Atlanta Peach Movers accepts the following forms of payment: Visa, MasterCard, American Express, Discover
Yes, Atlanta Peach Movers offers free project estimates.
No, Atlanta Peach Movers does not offer eco-friendly accreditations.
Yes, Atlanta Peach Movers offers emergency services.
Atlanta Peach Movers offers the following services: Residential & Commercial Moving, Storage & Packing. Short & Long Distance Moving.