Milton Mechanical Services
About us
Milton Mechanical Services is North Metro Atlanta's premier home comfort company. Helping home and business owners with their air conditioning and heating needs for nearly 10 years! We pride ourselves in providing fast, honest, and quality service. From large scale commercial installations to residential preventative maintenance checks, whatever your HVAC need, Milton Mechanical Services can provide.
Business highlights
Emergency services offered
18 years of experience
Services we offer
HVAC sales, Residential and commercial heating & air conditioning, preventative maintenance, repair and installation & duct work.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.643 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 5% |
Showing 1-25 of 43 reviews
Jansen S.
Apr 2023
Ken, Randy , Alberto and Rodrigo were the absolute BEST!! I had a warranty issue and they had provided a 10 year labor warranty and came out to replace my ac coil free of charge, as advertised!!
Jacqueline M.
Dec 2018
Service person was prompt, courteous and professional. Since unit is not quite 2 years old everything checked out fine.
Bill J.
May 2017
Cleaned humidifier. I have sealed Furnace systems, nothing for them to really do.
Brandon M.
Mar 2017
unknown
Christina K.
Mar 2017
Our family had a great experience with Milton Mechanical Services. We were in need of two complete units, along with rerouting of some ductwork. (The two story house we bought in 2005 should never have passed the HVAC inspection but that's another story.) The first impression with Kyle was a positive one as he explained our situation to us in depth and with a definite degree of knowledge. We therefore felt comfortable in hiring Milton Mechanical and we are so glad that we did! The removal of the old units and the install of the new systems went extremely well. The entire crew was prompt, courteous, clean, and took great care in making sure that none of our walls or stairs were compromised in the process. From start to finish the experience was a great one, and we highly recommend their services. We went with a Trane system with AprilAire filtration, humidifier, and wifi thermostats and the difference in the quality of our indoor air is amazing! Herb, who installed our wifi units went out of his way to make sure that we understood how to operate the thermostats as well. Really nice group of contractors! They didn't leave until late in the evening to ensure that the new system was in perfect working order. Kyle came by the next day as well. Also....they answer calls courteously and return calls promptly. I didn't have that experience with several other HVAC companies, and this was another reason to hire them. I'm a Realtor, and have worked for a luxury local builder so I do have a lot of experience with home building industry subcontractors. Thankfully, this was a good experience for my family.
Cynthia G.
Jul 2016
They're very good. In the winter, my husband had gone to California. I dropped him off to airport and I came back home and the house was colder than the car and I couldn't figure out what was going on. The guy came out immediately that day to try to help me out. They offered to give me little heaters until they could get back here to put in a new furnace. They did that. The price was great. Then they came, a month ago, and re-serviced the air conditioner. This is our company permanently.
Cynthia G.
Jul 2016
unknown
Roopa R.
Apr 2016
We used Milton to replace our HVAC system. They were extremely professional, provided a reasonable quote and explained many of the finer details that you need to consider when replacing your HVAC. Marty, the owner is extremely knowledgeable and took the time to explain everything to us. However, we ran into some issues as one of the AC units was faulty. This is where I think Marty and his team were excellent as they not only replaced the unit but also resolved all the issues and ensured that the unit was working perfectly. Marty himself stepped and made sure the service was excellent. I think the best way to judge any service provider is how they react when there is an issue and the Milton team was excellent. They have also been regularly servicing my unit and ensuring that it is working efficiently.
Response from Milton Mechanical Services
"Thank you for taking the time to leave your review! We appreciate this and your business very much."
Connie H.
Apr 2016
unknown
Response from Milton Mechanical Services
"We are very sorry to hear you have not been satisfied with the services we provided. Upon reviewing your account, we see that you had a few service calls/maintenance visits in 2015. We would love the opportunity to correct any situation you were unhappy with since 2014 as noted in your review. Please feel free to give us a call and speak with a manager. We have rebuilt our office team and know you would be much happier!"
Brian F.
Dec 2015
We have used Milton several times now starting with an HVAC issue several years ago and they've performed installations for us twice. They are always very prompt and responsive to issues. They will not leave a job unless everything is in order. They've done regular follow-up with us in the past and continue to be our first choice when ever we have an issue or need.
Response from Milton Mechanical Services
"Thank you so much for taking the time to leave a review for us. We greatly appreciate it! Thank you for being a loyal customer!"
Paul M.
Nov 2015
Information I provided to the Tech: Unit will not go through the ignition sequence after the thermostat activated the draft inducer. Possibly a pressure switch and/or igniter control unit. Also needed a new igniter.
Tech's first diagnostic work consisted of informing me the unit was very old and that there was rust in the heat exchanger (common). He could not repair due to company policy not to make repairs they could not warranty. I guess I kinda understand, it is an old unit, but I was very disappointed in the service in that the only repair offered was replacement and zero troubleshooting/testing was performed to determine why the unit would not ignite. Tech informed me that it would possibly cost around $500 to repair if it was the HSI controller, plus the igniter. These parts are available for about $200 and would take 30 minutes for a novice to replace, so my thoughts overall is this company is not good for repair work of older systems. Though they may be good for repairing/maintaining newer systems based on the other reviews I read (which led me to call them in the first place). I do not mean this to be a general slam on the company or Tech, but in my case, I was not happy with the level of service I received.
Response from Milton Mechanical Services
"We are very sorry to hear you were not pleased with the services provided to you. Unfortunately there are many other items factored into repair costs for businesses, ie: insurance, fuel costs, labor rates, administrative expenses. We understand parts can be found online for a reasonably lower cost than quotes we provide; however, when it comes to an HVAC system we feel it is safer to pay an experienced professional to make the repair. It can also be difficult to diagnose problems with older equipment because more often it can be multiple variables causing the issues. Again, we are very sorry you were not satisfied and do thank you for your past business!"
Robert K.
Jul 2015
From start to finish.......my phone call to installation comple......it was a pleasure working with
Milton Mechanical.
I worked with Herb on what I needed and he took it from there. He is extremely knowledgeable with
alot of experience in the A/C business. While their workload was extremely packed, Herb found a
way to get my new A/C system installed in less than 48 hours after I first called him. Most companies
do not do that today..........a schedule is a schedule coming from dispatch.
Highly recommend as a company that is not the "big dog" in the Atlanta area......but they may be the
best in the Atlanta area based on my experience.
Milton Mechanical.
I worked with Herb on what I needed and he took it from there. He is extremely knowledgeable with
alot of experience in the A/C business. While their workload was extremely packed, Herb found a
way to get my new A/C system installed in less than 48 hours after I first called him. Most companies
do not do that today..........a schedule is a schedule coming from dispatch.
Highly recommend as a company that is not the "big dog" in the Atlanta area......but they may be the
best in the Atlanta area based on my experience.
Response from Milton Mechanical Services
"Thank you so much for taking time to leave us a review. We're thrilled that the entire process was smooth and satisfactory! We truly appreciate your business!"
Kris H.
Jul 2015
I had called several companies trying to schedule someone to come out and troubleshoot a problem I was having with one of my AC units. The fan on the outside unit was not operating properly, so the system was not always blowing cold air. In advance of the appointment, Martin asked me to send him a photo of the unit's specs so that the technician could have the appropriate parts he thought were needed (fan motor and capacitor) on the truck when the technician got here.
As it turns out, my system didn't need a fan motor, just a new capacitor. This saved me almost $400 off the original "worst-case" estimate. The technician replaced the part and I was back up and running in no time. He also checked my other systems to make sure they were functioning properly.
I am very happy with the honest and timely service I received and will definitely call Milton Mechanical the next time I have an issue! I highly recommend them.
As it turns out, my system didn't need a fan motor, just a new capacitor. This saved me almost $400 off the original "worst-case" estimate. The technician replaced the part and I was back up and running in no time. He also checked my other systems to make sure they were functioning properly.
I am very happy with the honest and timely service I received and will definitely call Milton Mechanical the next time I have an issue! I highly recommend them.
Response from Milton Mechanical Services
"Thank you for taking the time to leave us a review. We're glad to hear you are satisfied with the service and appreciate your business!"
Richard K.
Apr 2015
It had never been changed before. There was a two man crew. It took them one afternoon to get the work finished. They did clean up when they were done. It was very efficient. They did good work. They have good responsiveness. Excellent experience. It has been working very well.
Response from Milton Mechanical Services
"Thank you so much for taking the time to leave us a review regarding the installation completed at your home. We appreciate your business!"
Michael H.
Jan 2015
unknown
Response from Milton Mechanical Services
"Thank you for the review! We appreciate your business and it was a pleasure working with you."
Maurice M.
Oct 2014
unknown
Response from Milton Mechanical Services
"Thank you for the review! We appreciate your business and it has been a pleasure working with you."
Maggie B.
Oct 2014
unknown
Response from Milton Mechanical Services
"Ms. [removed member name], We are sorry to hear that you are unhappy with the service you received in April 29th and 30th of 2014. After reviewing of your account, it would appear you were only charge the original service call fee on April 29th, and $350.00 for the control board on April 30th. Unfortunately, some furnaces accept the universal boards we keep stock on our service vehicles, but your furnace required an OEM board which was the reason for a return visit on April 30th. We understand that this may have been an inconvenience for you. If you feel you were charged $900.00, please contact us and provide documentation and we will be happy to investigate this issue for you. Furthermore, we see in the file that Dustin left a message on May 2nd, 2014 regarding duct work improvements. We apologize if there is some confusion or lack of follow-up on our end, and again, please do contact us if you have overpaid with the amount on record here."
Kate M.
Oct 2014
unknown
Response from Milton Mechanical Services
"Thank you for your business and for taking the time to leave us a review! We greatly appreciate it!"
David H.
Jun 2014
unknown
Response from Milton Mechanical Services
"Mr. [removed member], I am so sorry you have had a poor experience with another company; however, we have never been to your property and do not have a customer by your name or contact information in our database. We are aware of another company with similar name in our area, and often receive calls looking for their employees. Perhaps you have confused us with someone else. If we can be of assistance, please do not hesitate contacting us."
Lisa E.
Jun 2014
Everything went fine. Prompt arrival. Thorough inspection of units with replacement of filters.
Response from Milton Mechanical Services
"Thank you for your rating & review, [member name removed]! It is always a pleasure doing business with you. thank you for being our customer!"
Tom C.
Mar 2014
Dustin was terrific: extremely honest and helpful. I was expecting my A/C unit to need substantial repairs but he said I only needed more freon. He also checked out my two other units and assured me neither needed ant maintenance. I was shocked that my bill was only $223 for all the effort he put in.
Response from Milton Mechanical Services
"Mr. [member name removed], Thank you so much for the great review! We think Dustin is a great guy, too! We appreciate your business and look forward to helping you for any needs in the future."
Jeff M.
Feb 2014
We've been using Milton Heating and Air since we moved into our house nearly three years ago. They provide great service, are always available and are consistently on time. They have very fair pricing that is competitive with others in this area but their service is head and shoulders above others.
Response from Milton Mechanical Services
"[member name removed], Thanks for the great review and for being a loyal customer! Customers like you are the reason we continue to be successful. We hope you and your family have a wonderful summer!"
Robert C.
Feb 2014
.
Ernest J.
Jan 2014
We are refinishing our basement in our new house. Milton put in the heat pump, ducting, and inside unit for us. They did an excellent job at a good price. They listened to what we wanted and explained all of options - pros and cons. We knew nothing about heat pumps and they explained everything to us. We made our choice and they promptly set up a date for the work. They showed up when they promised and did an excellent job. They were not quite as punctual returning to charge and test the system. It took a reminder call but it was a busy time of year for them. The bottom line is that they did an excellent job at a reasonable price. We would use them again.
Response from Milton Mechanical Services
"Thank you for taking time to leave us your review. We do apologize for our tardiness when returning to start-up and test the system. Thanks again for your business!"
Jonathan W.
Oct 2013
They did a really good job. They had good pricing, we are very happy with them.
Response from Milton Mechanical Services
"Thank your for taking the time to leave us your review! We appreciate your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Milton Mechanical Services is currently rated 4.6 overall out of 5.
Milton Mechanical Services accepts the following forms of payment: CreditCard
Yes, Milton Mechanical Services offers free project estimates.
No, Milton Mechanical Services does not offer eco-friendly accreditations.
No, Milton Mechanical Services does not offer a senior discount.
Yes, Milton Mechanical Services offers emergency services.
No, Milton Mechanical Services does not offer warranties.