A to Z Statewide Plumbing

It was easy to schedule the work; as a matter of fact A to Z called to schedule the work almost as soon as I bought the deal on Angie's List. The plumber showed up exactly as scheduled. I forget exactly how much the total bill was, but it was somewhere around $400 before the Angie's List discount. I cannot fault the quality of the work or the professionalism of the plumber, but the charge seemed excessive for just one hour's work with no materials consumed and no sophisticated equipment being used.

I was a happy camper. I would use them again.

Please see above statement. They may be great plumbers but this visit went sour.

Fast service from the time to the actual service. I don't remember the date but I do remember the service man not only fixed the drippy loose faucet (in an older condo) he repaired a brocken "gasket" that I didn't notice was leaking under the sink. (Evidenced once he moved the junk I had stored under the sink). No charge for that. Polite and friendly.

We did not use them because we found a provider for less than half the price.

He showed up on time and did the job

Work quality was excellent, and the workmen were both very courteous, kind and helpful. From a sales standpoint, however, I was not comfortable. I had bought their Angie's special deal of $99 for $299 worth of service, but right off the bat when I called to schedule the work they said I'd have to pay an additional fee just to have someone come out to estimate the job. I complained and they agreed to waive this charge. When the workmen arrived I showed them the various jobs I wanted done (some urgent, most not urgent) to see what would fit into the $299 budget. It soon became clear that no matter which combination of jobs I chose, additional money would have to be added to the bill. Apparently $299 does not go far in the plumbing world, so I spent an additional $200 beyond the price of the $99 "deal".

The A to Z Statewide Plumbing was a company that i called in a great time of need due to a large leak form an old water heater from the previous home owner. I called and they sent a plumber that not only gave advise on the replacement of the heater but was able to replace the heater with a better and bigger one at the same price. The plumber worked on the problem and replaced the heater with such skill that as a police officer, I am usually mindful of service people in my home. The plumber performed his work, cleared the used heater, and cleaned the area before finishing the project. I'm very satisfied with this company.

They were expensive but they were good. The problem was not fixed. They told me they had to use the camera to diagnose what the problem was and they said that the camera would cost around $1000 so I have to go with another company which found the problem. They were very professional and the used shoe covers which for me is very important. They were on time. They were good. The problem was it is a big company and they are very expensive.

Great, I called them and they were here in a couple of hours. They would not give me a quote on the phone but told me $429 when they got here. I told them I had already called one of their competitors who gave me a quote on the phone for $265 but would not be out till 4pm. (This was not an emergency so I had time) They said because I was a former customer they would match the quote but I also think, they did not want to lose the businsess which would not be too difficult for the time and efforLong story short they did they job very well, excellent customer service, gave me good explanations of what was going on and cleaned out the main pipe which had a paper blockage.

They installed a toilet and tightened a faucet at my home. They were very polite and professional. They completed the work efficiently and did a good job.

A to Z plumbing did a very nice job. We purchased a Big Deal Coupon for $99. I had already troubleshooted prior to them coming out. He mentioned it would have cost more if I didn't purchased the coupon. He fixed it in a very short amount of time, I wished I had more work to be done.

Do not count me as a satisfied customer.Overall went poorly.

To match the new tub and shower faucets I had on hand, he ordered a plate slightly larger than the hole and created a custom solution. Thanks Ricky!

Responsive, courteous, professional.

They worked very diligently. They were very respectful of our property and worked efficiently. They worked in a manner that allowed us to always have access to a restroom in the house throughout the entire process. Ted, Trevor, and Laz were the crew that came to our home each day. They worked long hours to get the project completed in a timely manner. The inspector that came out to check the work found no issues. Anyone who uses this company will be pleased.

The plumber did a good job and got the job done. I just thought the price was a bit exorbitant. But, this company does know their stuff and their quality is very good.

am not sure why, but this company has really slipped in service, dependability, and availability since last year. I have several properties and have called several times for emergency service and they are not able to get someone to me in a timely manner, so I have used some one else. Nevertheless, I decided to hire them to replace a sewer line for me, which they originally told me they would have to schedule a week out. I was trying to get it done before Thanksgiving, and then decided I would have to wait till after since the celebration was at my house that year. They said they had to schedule a few days out to get the permit and couldn't do it before Thanksgiving, so I told them I wanted to do it right after Art Basel on December 10. They told me they would try to get to it that week, but most likely it would be the next week, but no later than Monday. I had the check ready for them from the first of December, but they did not get anybody by to pick it up until Dec 5. The next week on the 11th. they had one of the employees call me and tell me that his mother was in the hospital and he couldn't get to pull the permit that day as he'd hoped, but I couldn't cancel because he has already ordered some things. I called the office and spoke to Bonnie and someone else, telling them I really wanted the work started right away, and I have renters coming wends the 19th, and asked isn't there anyone else that can pull the permit. I considered this emergency service, because I rent out the house and if the problem isn't fixed the sewer will back up in the house on renters. It seemed apparent to me that they were preparing me to make excuses for not starting work promptly already, and I made it clear that this would not be okay with me. I felt stuck, becausee I had already given him a deposit and he had said he already ordered parts. I am not sure if I believe that his mothers being in the hospital was keeping him from working at all this week, but even if it was the reason I went with a company that was not a one man show is so that if one man was out - someone else would cover. Anybody could pull a permit, but this company thought it would be best to wait for him, in spite of my urgent need to fix the problem of sewage backing up in my living room. They could have got a secretary to pull a permit. Friday around noon they called and said they just found out my deposit check bounced that morning. As it turns out, I had first got a cashiers check for AtoZ for the entire $5200.00. by the time they arrived, I had lost and cancelled this check, and it had not been properly credited at the bank yet. in any case, when I called at noon and assured I could give them the money that day, they still would not send someone to meet me at the city to take payment and pull the permit. I brought a new cashiers check to the office, but it seems the guy with all the paperwork was still unavailable. They started telling me about the other emergencies they had a Sawgrass mall, etc...but I think my emergency was first and I was on the emergency waiting list before these people. I never got a voice mail, e-mail, or text message that the check was a problem, and even if it was - I have done a lot of business with this company and they knew I needed the problem fixed and would come through with payment before commencement. I am disappointed that someone made the decision to pull from my job to handle another, and I think the check was just an excuse for what they were alredy doing - putting other peoples emergencies before mine. THis company needs to hire some quality people to replace the good people they lost if they want to keep any business. They will have to really surprise me in this upcoming job for me to consider using them again. I should have at least got a e-mail, text message, or voice mail to alert me of the problem, and I had requested you to pull the permit as soon as possible a The office staff sai they didnt want me to be disappointed by their service, but if thats how they feel they should keep to their promise of trying to move your service to a sooner date rather than squeezing other jobs in before yours and making you wait longer. You need to work to solve customer problems for a good reputation, not make excuses. If its true that you told your employee to sit in the office for 4 hours today instead of puling my permit due to NSF -after as much work as we have done together and are planning to do - that was a poor business decision. Some companies make excuses, and some companies solve problems.

I had used this company before and called when I had a plumbing leak in an upstairs bathroom making a wet spot on the ceiling below. They could not get someone out in a timely manner - I had to wait 2 days. When the guy did come, he said he could not address the problem because it was behind tile, and he wasn't allowed to risk breaking the tile, even with my consent. He charged me the $98.00 to come out, which he said he would later apply to the cost to fix it if I had him return once I had the wall opened. I called another plumber and he broke in the wall and fixed if for about $145.00, to the 2 day wait for the first guy, and the $98.00 credit toward a future repair were a waste of time.

They gave me an estimate of $700 for 1 hour worth of work. Angie's list should stop listing people who come to you with a price list that does not correspond to the number of hours needed to perform the work. $700 for work that takes one hour. Seriously, how are they getting these positive reviews?

So at that point, I called the company Manager to ask what the heck was going on. He said that they only work from their national price book which is a standard in the industry and that everything is packaged to include labor. He said that the $30 in parts was identified for my information, so they took the $429 amount and subtracted the $30 for parts and said the labor was $399 (For Less Than One Hour of Service). They then applied my $299 certificate, leaving a balance due of $30 for parts and $100 additional for labor. After my discussion with him, he said in order to address my dissatisfaction, which I clearly expressed to him, he would waive the balance due. Bottom line is that I should have asked more questions up front. I have never had an experience such as this with any professional or tradesman in the past.

Planned to apply this voucher to the replacement of 30 gallon domestic water heater (small condo) with a same-height, higher-capacity unit (at least 38 gallons). Called A-to-Z for an estimate and to discuss options for our application (very small closet, water heater on bottom, A/C unit on top). Was quoted an outrageously high price for a turnkey job (water heater, all materials and labor $900+), from which the value of Big Deal voucher ($299) would be deducted. Further, if technician came on-site to evaluate the job but was not hired, a minimum service charge would apply. Asked for a breakdown of the original materials vs labor quote, and if we could choose/purchase our own water heater elsewhere, then apply the voucher to A-to-Z's labor. The technician/sales rep said this was not a problem, but labor quote was $400+, with any "extras" (read: any delays, unexpected difficulties) billed at equally outrageous hourly rate ($90+/hour). Total job would have been at least $700, with no ceiling or not-to-exceed price. Ultimately (one week later), we awarded the job to a licensed plumber with 25 years experience, who came on-site in advance to inspect and evaluate the job site, discuss our options, make of any potential problems in advance (no charge) -- then prepared a detailed bill of materials and price quote, delivered and installed a 40-gallon low-boy (6-year mfrs' warranty bumper to bumper", 1-year labor warranty), all new braided-stainless steel hoses (instead of copper pipes), relocated adjacent A/C (water-source heat pump) lines -- all parts (billed at wholesale plumber's supply invoice cost), labor, delivery and removal of old unit, taxes = $490 total. The entire job completed for approximately what A-to-Z quoted for labor alone. All of this work was tightly coordinated on very short notice with our HVAC contractor who replaced the water source heat pump the very next day. All work was completed on time and EXACTLY as quoted. All materials were invoiced at plumber's supply warehouse invoice costs (copies of EVERY invoice provided for our records for warranty purposes). As a result of this experience, after the water heater project was completed, I was reluctant to engage A-to-Z's services for several less urgent but equally important plumbing repairs/tuneups around this condo and my other property, and just realized this week that the voucher's expiration date has passed. So, we're out $99 and received ZERO value. Reading other member reviews of this contractor, there are other troubling examples of lowball quotes turned into much larger invoices on-site, and specific complaints of $99 Big Deals morphing into huge unplanned plumbing expenses because of the outrageous hourly rate and/or "generously" priced fix-price jobs with very tight scope of work, leading to runaway add-ons. As a result of our own negative experience, as well as those of other reviewers, I cannot in good conscience recommend A-to-Z to Angie's List members.

Visit went well. Received confirmation phone call and scheduled appointment. The service tech called when he was on his way and arrived on time. We reviewed the services he was going to perform and how he was going to proceed. After the service was completed, he reviewed what he did and what he found. He also made some recommendations for the future should the water heater fail. He provided his card and left the paid invoice copy.

Called to set up appointment for next day between 12noon and 5pm. On day of appointment, called at about 230pm to reconfirm and was told he'll show up between 3-5pm. Called again at 540pm. Called back by a supervisor, told me rep was delayed due to previous job. Rep arrived around 640pm, advised me the faucet needed replacement(actually leaky supply line). Had to buy a new one in a hurry for next day replacement. Got fixed next day, he was very courteous and professional, but I thought the price was exorbitant for 20 minutes work.

There was backup into the tubs and toilets late Sunday night, with water running onto bathroom floor, so we wanted someone out first-thing Monday morning. The technician, Luis, was very professional and he showed up slightly early. He gave a thorough examination before giving an estimate. After we agreed to have the service, he climbed the roof and used an auger to unclog the main. He showed us the debris that caused the backup, and ran the auger back down twice more to make sure he got everything out.