Marc Morris A/C & Refrigeration, Inc.

They were great until the company was sold in January 2023. Now they don't show up for appointments. Do not call the phone number on the website, it just goes to voice mail. You can use the phone number for Mavery R Services corp but I would NOT recommend using them.

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When Marc first met with us, he first offered to see if he could save us some money by replacing the air handler only. That route didn't turn out positive, but I was impressed he at least thought it worth a try. As well, he gave us a figure to repair the defective unit. However we decided to replace the unit, opting for a unit slightly higher in SEER. Originally he was to start work a couple of days later than he did, but he was able to improve on the original date. The crew he sent was excellent, they were professional, and were the type you wouldn't have any issues in allowing them into your home. They were neat, and their installation was completed with minimal disruption to our activities. A couple of days later the city inspector came and the unit was deemed to meet all standards of installation. Needless to say, wife and I are totally satisfied, and look forward to using Marc's company to maintain our heat pumps going forward. Excellent product and installation, plus a good price. **************************************************************** As an aside, while discussing our needs with other companies, I ran across more than one that seemed eager to disparage competitors products. I find that very disappointing, as a better method would have been them telling me why their product was better. Though, according to Consumer Reports, the American Standard heat pump ranked #1 in a survey of over 34,000 owners rating their heat pumps for reliability. I guess the companies not using the best product couldn't reference that survey. ;-) I knew from the beginning what brand I wanted, and was fortunate to find a quality company to install the unit.

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They made a mess. The technician came to replace the pipe, but left glue all over. Marc Morris came out to fix it but instead broke the pipe and there was flooding all over.

They did an excellent job. They were on time, they were courteous and professional. After they had tested it and made sure that everything was working fine they sent me the warranty papers. I was very pleased with the service and I would use them again.

Gave a reasonable estimate and did the repair same day. Felt they were honest and did exactly what I asked them and they didn't try and sell me anything. A breath of fresh air from AC contractors.

I have used Marc for years at work and they do a perfect job every time. Unfortunatley our ac broke earlier this year and Marc quoted us on a new split unit. We were unable to buy it then and was unable to get financed. We found a company that was able to put a new unit in with what we had and man... we were taken. He put the unit in wrong and our house wasn't staying cool. I knew I should have called Marc out but I tried to call the company who installed ours and they had left town and had no way to contact them. I found a company that did free estimates and had them come out to check the issue. They told me I had the wrong unit and we need a whole new one. Devastated I had realize how much of a mistake we had made and finally called Marc to rescue us. He came out today and found out that the problem was poor installation and that he could fix the issues and we did not need a new unit. The Harlan family will never leave Marc again and we will make sure to always have them service our AC so we don't run into any issues. Marc Morris has been such a blessing and they are all outstanding people. God bless you guys!

I had some mold in my condo that I needed to get cleaned up and part of the issue was the air conditioner. The mold remediation company that I hired suggested Marc and his team and said that they had worked together in the past on jobs. I contacted them and they were able to give me a quote over the phone for the service and coordinated the cleaning with the mold guys so that everything went smoothly. I'm very happy with the work they did and can already tell a difference in the unit. I would definitely recommend them and will use their services in the future if I ever have another issue with the unit.

I had my elderly mother living here at the time and she was very sick. She was bedridden and on oxygen. It took place this time of year so it was really hot. They were extremely accommodating and prompt getting out here and getting my unit back started. My experience with them was always positive. What stands out is that they are very nice, which I appreciate. After they came and did the service for me my mother passed away so I forgot to pay the bill. They were very sweet and understanding on me paying the bill late. I think they were a little higher for the service they provided, based on what a friend told me she paid for a similar service.

Everything's good. They were efficient and I have no problem with them. They were very pleasant and I would recommend them. They were professional.

It was actually amazing. I had no complaints whatsoever. I've always had great experiences with Marc Morris. I had incredible experiences with them. I've been through a lot of AC companies, it is hard to find somebody who is good. I will work with them in a heartbeat.

We quit using him because he keep trying to upsell. At one point he said, "Well, I'm not even going to sell you this until I have all the financial decision makers in the house at the same time." At that time we had a broken air conditioning. We've used him for quite some time because he was our neighbor. We are at the same street as him and his parents. That means big bucks because he was talking about different units and things like that, and all we've wanted was a working air conditioner. He repaired it but he wanted us to upgrade. He does really great work but over the years he went from being really, really good HVAC to a salesman. I didn't have to wait and because he's our neighbor, I was able to call him at 2:00 in the morning if I need to.

Overall they come out when we ask and they do all the maintenance. There was a misinterpretation in the contract for the system we had. They were supposed to come back and do the maintenance we had for our A /C and I have to talk it over with my husband because he is the one that set up the contract for the follow up maintenance. We thought that the A/C system we purchased had a lifetime checkup, but they said it did not. That is the only thing we are clarifying right now. Overall they are professional, they come out and they are fine.

The folks at Marc Morris Air from the office staff all the way to the technician are professional, responsive, punctual, and ethical. I have used Marc Morris Air on three different homes that I have owned and they have always done great work. Above all, I appreciate dealing with an honest company. They redesigned my duct work providing better overall balance in my home, ultimately adding two returns. They replaced my old system with a new two stage system. And they cleaned up after themselves. They are a great company to work with. I highly recommend.

I sent an email request to Marc Morris A/C late Sunday night when our ceiling flooded through because our A/C was leaking. I asked for them to send someone out on Monday. By 7:12am I had already received an email saying a technician would be on his way by 8am. Caleb arrived promptly, was very courteous and quickly determined the main drain was clogged. Our system is 15 years old, and Marc Morris A/C was the first company (we had two others come check in the past) to not simply recommend a new system be installed. The system cools great, and the technician said the problem could be easily fixed. We ended up paying $297 instead of paying for a whole new unit. We will now do our regular maintenance with them each year.

The serviceman was very professional and thorough. We have used this company since we bought the home seven years ago. The people we bought our home from used this company and recommended them to us. We have been very pleased with their service and will continue to use them.

They do exactly what they say they are going to do.

After the installation in February, there was a problem with the unit due to poor manufacturing. He paid to have the damage on the ceiling repaired for us with anyone we chose. We were very impressed with that. They are good people.