ATHENA GRANITE & MARBLE INC

This place is terrible. They put a seam in my white kitchen island that turned black almost immediately. There was no need for a seam there, and I wasn't ever notified they would be cutting my counter in half for no reason, but that's just how this place works. They also tried to patch and hide chips all over the counter, but they couldn't even do that properly so now there are visible chips on my counter. Look at the attached pictures for the type of quality you'll get from this place. I'm pretty sure they couldn't have done a worse job, so I would recommend just about any other stone fabricator in the Tampa area. Your mom could probably do a better job than this place.

I used them in July 2014. They came to the house and asked a series of questions but there was no real paperwork. They asked about fixtures for the bathrooms, and there were different fixtures in the master suite and the rest of the house, and they cut the granite for fixtures the same around the entire house. So when the plumber came back to put all the fixtures in I had to change my faucet selection for my master bath and they didn't anything and I had already paid them, I found it the next morning. They wouldn't do anything to help. There solution was we could plug the hole and redrill. It was like a pretty big deal for me. I see it every day and I'm like "UH!".

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They were recommended by a family member. I had an excellent experience. Their prices were reasonable. I thought their installers were professional. I felt like they answered all the questions that we had regarding various types of granites.

Very good service was able to complete job in reasonable amount of time and finished product was awesome. Will use again.

Based on the recommendation of a family member, we chose Athena. Our initial contact person was Greg and he was friendly and professional throughout. Once I chose my granite, our counters were installed in a week. They are beautiful and we couldn't be happier.

After the installation of the new countertops, I checked under the sink and noticed that there was no bracing to support the weight of the sink. I was told by Jerry that no bracing is ever used on the sinks that Athena installs and that they never have problems. He described the way that the undermounts are installed, using a high-strength epoxy in conjunction with a silicone sealant. He told me there was nothing to worry about. I waited 24 hours and installed the disposal and plumbing. Within 15-20 minutes, the sink had pulled away from the counter, leaving a ring of clear silicone sealant attached to the underside of the countertop. I could tell that there was no epoxy there and that silicone alone had been used to hold up the sink. Jerry said he couldn’t send anyone to repair the sink until Monday, leaving us without the use of a kitchen sink over the weekend. Athena did not offer to pay an installer overtime to fix it, nor was any offer of compensation made. I had to prop-up the sink as best I could and wait for someone to come out Monday. Athena sent Hector, one of the two original installers, to re-install the sink on Monday.Hector told me the sink had failed because they didn't use bracing and that epoxy is used to secure the counters to the cabinets but not used on the sink, that a silicone sealant is used for that purpose. “I guess the sink with the disposal was too heavy for the silicone,” he said. I pointed out that all kitchen sinks have disposals attached, that they saw my disposal when they did the install and that the installer even told me to have the plumber bring a new drain collar when he came to install the disposal. The installers knew the bond would have to support the extra weight of a sink + disposal, and yet relied on a product that was not strong enough to support that weight. I called the office again, and was told that they must have used a bad batch of epoxy, even though it was clear there was no epoxy used at all. He told me that epoxy and silicone sealant are the same thing, that silicone sealant is strong enough to hold up a sink and disposal, though that's utterly false. Everyone I talked to told me a different story about how the sink should be installed and what had gone wrong. I was without a sink for days, Athena lied to me repeatedly, offered me no financial compensation, and didn't respond to my letter of complaint. These people are unprofessional, don't know what they're doing, and at the end of the day don't care if their customers are happy or not. I have checked dozens of sites online. The standard install advice for an undermount sink is to use an epoxy in addition to sealant and in conjunction with brackets or braces. The install instructions that came with the sink that they sold me specify the use of metal brackets, which were apparently included with the sink but not used in the original installation.

I paid for the premium grade granite counter top. I ordered a half-bull-nose edge finish. I went to the showroom location twice to make sure everything went well. When they were installing the counter tops I noticed that it had the wrong edge. The installers insisted it was correct. The next day I went to the website and verified it was incorrect. I called and spoke to Jerry who said that the people that finished it and the installers said it was correct. I traced the profile of the actual stone and emailed it back along side of the profiles on their website. They still insisted it was right. I demanded that they correct it. That meant they came out and had to hand grind it in place. It was a mess and the owner still insisted it was correct. He did finish it to the correct edge after a long angry confrontation. One piece of counter was cut 1/2 inch short so I had to bulid out the wall the correct it.

I had a very good experience with this company. They gave me a lot of information on stone and options for choosing granite. They were very accommodating and worked with the stone yard. The installers were polite and professional. I would highly recommend them.

I think the people at the yard tagged the wrong stone when I picked what I wanted. I called to tell them I picked my stone and they did not act on that. They did not call the first day to make sure it was the right stone or reserve it. They did not act in a logical and efficient way. There was a delay and they blamed me for the delay. I feel like he left me hanging. There was poor communication between them and the customer. Then they said I had to go to another yard to pick a stone. They didn't have what I wanted. I did finally find the stone. I called them and they never returned my call.

I think the people at the yard tagged the wrong stone when I picked what I wanted. I called to tell them I picked my stone and they did not act on that. They did not call the first day to make sure it was the right stone or reserve it. They did not act in a logical and efficient way. There was a delay and they blamed me for the delay. I feel like he left me hanging. There was poor communication between them and the customer. Then they said I had to go to another yard to pick a stone. They didn't have what I wanted. I did finally find the stone. I called them and they never returned my call.

They were pleasant, professional and experienced. I liked working with them better than the big home improvement stores, and they also gave me a better price. Their communication of answering questions and returning calls was excellent with one small exception that was later cleared up. They were able to do business long distance by fax and email. The only travel I had to do was go to Tampa to view the granite slabs and pick out the ones I wanted to put on hold for my job. They worked amazingly fast. The entire job was done in two weeks, start to finish. They were clear about not doing related plumbing and electrical work so I had to hire a handyman to complete that.

THEY DID A VERY NICE JOB WITHIN THE TIME FRAME PROVIDED. THE COUNTERS ARE GREAT!!

THE PUT IN NEW GRANIT KITCHEN COUNTERTOPS FOR US. SHERRY ALWAYS SHOWED UP ON TIME AND WAS HELPFUL IN PICKING THE GRANITE. SCOTT WAS ALWAYS ON TIME AND SPENT A LOT OF TIME AND DETAIL TO MAKE SURE HE HAD EVERYTHING MEASURED, ETC. PRIOR TO THE INSTALL. THE COUNTERTOPS TURNED OUT BEAUTIFULLY AND THE EXPERIENCE OF WORKING WITH THEM WAS VERY PLEASANT. THEY REALLY TAKE PRIDE IN THEIR WORK.