Craig W Krueger AC & Heating LLC

We've been with Krueger for about 20 years and have always enjoyed dealing with their team. We expect fast, friendly service and reasonable prices for maintenance and new equipment and we haven't ever been disappointed. Zack and DJ are the best. They really try to help you. I would recommend them to anyone. Paul Cutler

I purchased an A/C from Krueger. Lightning struck and the power went off and back on in a sec or 2. The a/c stopped working. I called & told them that I turned off & on the breaker on the a/c. I had no idea to do the heater breaker also and they could’ve told me over the phone and saved me $95. The rep came out and even said they should’ve told me over the phone and apologized for the charge. I called and the manager was too busy to talk or return my call so his secretary called me back and gave me a $20 credit. I told her to keep it as I will not need it. They don’t care about their customers and just want the money.

I recently had a new AC and Heating system installed and was very pleased with the initial service call as well as the installation. The crew arrived on time and they completed the job in a timely manner. The crew was polite and did a great job of explaining everything to me and they did a great job cleaning up when they were done. I am very pleased with the work done by this company and will continue to recommend them to my family and friends!

This company did great! I hired them to replace our ac system shortly after buying our new house. The man who gave us a quote was very knowledgeable, and had no trouble answering all of our questions. They were out the next day to put in our new system, and the guys they sent for the install itself were great. They had the old one out and the new one in on the same day, and now my house is cooling like a dream. Price was very fair. Very happy!

It went very well. I had an additional R-30 worth of insulation blown into my attic. Crew showed up at the time promised, work crew was professional, did the job in a timely manor & cleaned up very well after the job was done. The job was priced well also. I would highly recommend Craig W. Krueger to any of my family or friends. If you need insulation, duct cleaning or service on your air conditioner, this is the company to call in the Spring Hill area.

I called to make an appointment to have someone come out to check out the A/C. They gave me a same day (great!) 2 hour window of time and explained that the service call was $78 for up to an hour. Tech would diagnose the problem and give me a price, then I could decide whether to fix it or not. Fantastic. Tech arrived on time, I explained the problem and he got started checking things out...I heard him on the outside unit, and after a little while, could feel the air blowing cold (great!). Then he came back inside the garage and presented me with the cost of the repair that he ALREADY COMPLETED. So I was not given a quote or the chance to DECIDE whether or not to have them repair it and it was over $200 plus the service call. I paid him and then called the company about the situation. The lady I spoke with said, that this is not the way they do business, placed me on hold and came back on, to relay a message from the boss, that he'll talk to the technician about it. That's it.

They did a good job, I have used them for years. They are very professional, they do a great job and are very clean at what they do. All around great company.

Great! Called and they sent a service tech out asap. He found the problem and fixed it. Works like a charm. Will definitely use again!

Excellent service, they are good and reasonable.

perfect... could not ask for a better service

The technician arrived a few minutes early for our appointment. My appointment was scheduled from 2-4 pm, and he was at my house at 1:50 pm. I am extremely impressed with this, since I have never had a service technician arrive early! He was very competent and was able to clearly explain why my fan didn't seem to be running when I had the system set on fan with the compressor off. He told me that the fan was actually working; it just wouldn't be as noticeable as it is when the compressor is also running. (He did not charge me for a repair I did not need.) He cleared the drain pipe, and my ac was back in business. I plan to use Craig Krueger AC again if I have any more problems.

Technician was punctual, thorough, and personable.

Very well indeed. Unit was installed efficiently and quickly. Has cut electric bill by approximately 20% as promised. Since then they service unit twice a year. Obviously doing it well as no problems experienced. They enjoy stellar reputation in community.

Service was excellent. We received 4 other estimates before selecting Kreiger. All employees were extremely polite, efficient, quiet while they worked and did a great job on this install. We've had good experience with Trane products in the past so wanted the same installed this time. We would not hesitate to recommend them to anyone needing either repairs or new installation.

When the crew arrived to replace the units they were very professional and respectful to us. They worked quietly and efficiently. We would not hesitate to recommend their services to any of our family or friends.

Mike's estimate was less than I expected for a better, more efficient unit. Best, he was able to pick up the unit that same day, and by early afternoon different crew members kept arriving, taking apart my old unit and installing the new! I had a cool house by 6 PM. All employees were knowledgeable, polite, and extremely neat. No mess left behind. Craig Krueger takes care of filling out and sending in all the paperwork, so your 10 year warranty is correctly filed. Once less thing to worry about. All in all, this was a wonderful experience. Thank you!!

The technician arrived a bit late but their office was alerting me as to the time changes and why. They were very nice, polite and thoughtful - above and beyond IMO. The technician that came out was Joe. He was also very nice and did a great job. After Joe took time to diagnose the issue, he made making sure I knew what was going on and how much it would cost. He also didn't try to steer me into anything like some companies do. I was very pleased with the company and the people working there.

Very good. Tech explained the process and kept me informed along the way. R22 was installed at the price of $100 per lb. The system needed 1 lb. Took about 30 minutes.

Repair man, Scott, arrived right on schedule. He thoroughly checked "everything" that could possibly be wrong with my system. He spent an exceptional amount of time and explained everything he was doing. I was very impressed with his diligence. He found that the board was in good working order (I was told it needed to be replaced by another service provider) but I needed a different much, much less expensive part. I intend to use Craig Krueger for anything I may need in the future.

These guys are really good. Had an estimate about 6 months earlier from several companies. Got varying estimates from the El Cheapo guys to the ridiculously expensive along with the usual sales pitches. So we let it go until the unit was operating on band aids. Finally got a reference to Krueger. Mr. Krueger appeared promptly, took a look at everything, seemed quite expert and provided what seemed to be a pretty reasonable written estimate for a top brand system. We decided to milk every last minute out of the old system until about 6 months later it crashed for the last time. Called Krueger on a Sunday. The next morning about 5 guys showed up and went to work. By the afternoon we were up and running with a brand new, out of the crate name brand HVAC. They checked us out on the proper operation and left the place spotlessly clean and orderly..without even a wire or out of place or a piece of cardboard left to be found I don't know what more can you ask for. I would contract this company again without reservation.

Erich, the service tech, was prompt, courteous, skilled, knowledgeable and methodical. He fixed a tricky problem quickly and correctly. What more could you ask for from an AC service call? Definitely recommend when compared to most of the fly-by-night companies I've dealt with in the past for AC work.

Came out within a half hour of the call. Cleaned it, removed the standing water in the overflow tray. Said we were short on Freon because of a leak in the coil. Gave us 2 options. New coil $1800-2100. Add Freon(but it could leak out by the end of the day), or a new unit <>$4000. We went with the Freon till we can figure out our next step. Scott did a very good job of keeping us informed of everything he was doing. If we go with a new unit, will use them for sure.

The is the first time we call Krueger AC for service and we used them based on their high ratings on Angie's List and recommendations from our neighbors. We promptly got an appointment even though this is a busy time of year. Mike Rae came out and told us everything he was doing as he went along. He noticed a wasp nest in the upper part of our system outside and he got rid of it (thank you Mike). He also flushed out all of the leaves under the AC system as they could cause problems in the future. He noticed the refrigerant was a little low, showed us the meter, added refrigerant and showed us the meter again. Excellent work and we will definitely used them again.

The experience went very well they came out and fixed the issues. They were on time and very professional.

I had no problem with my air and it was working the day before I had it serviced by this company. The tech came and started to work. He came to me and told me that the blower did not work and asked me if I wanted to fix it. It needed parts and would be over $100 plus the cleaning. I said it needed to be fixed so I would have to fix it. He then told me the condenser was bad and needed to be replaced. I said I didn't understand because it was working but needed air so he would have to replace it. He said he replaced it , he had one in the truck. I felt he was padding a bill at this point. He then came out and said that it was leaking Freon and wanted to put $300 worth of Freon in to test the system. I balked at this as the system was working fine before he started working and now needed all this work and money? He was just suppose to routinely clean it. He then said he could test it with nitrogen and would not cost me anything. After testing he then told me the coil was leaking. He said he could hear the leak when he walked into the area of the handler. He did not mention this sound as he worked on the condenser-the same area? He said nitrogen came out as fast as he but it in. The cost was close to $2000 to fix. He of course gave me an estimate on a hew unit. I was upset and confused because the unit worked fine the day before and he was just suppose to clean it. I called and tried to speak to the owner. The owner was very rude and nasty with me and would not let me say 10 words. I was very nice but very confused at this point. They did not charge me for the cleaning-big deal. The blower is now working (without the needed part). But I now whatever happened I am stuck with a big leak in the coil. So I now need a new unit. He got his truck stuck by my driveway area for over an hour because of a dead battery in the truck. I don't really know what happened the whole situation was very strange. But I am taking estimates on a new system. I would not use them again.