Nott's Automotive

Hired this "family" business for the second time. A disagreement arose on the first occasion when he provided no written estimate AS REQUIRED BY STATUTE and the final bill was higher than quoted verbally. We resolved the matter, and as a retired attorney, I provided advice to the owner about complying with the Florida auto repair statutes. He acknowledged his error, claimed lack of knowledge and I believed at the time we left on amicable terms with the understanding he would begin to run a legal shop. So, I gave him a second chance. I needed a shifter cable installed on a Chrysler Sebring, a common repair for these vehicles with readily available parts and quoted labor time. For the second time, he provided no written estimate. The car was brought in by AAA after hours and he did not even telephone to advise with regard to the cost of repair. The statute mandates unequivocally that a written estimate be provided after diagnosis. When I received the final bill, the part was billed at approximately double its cost; labor was more than the book estimate (but not itemized as required for hourly rate and time); and there was a charge for "shop supplies" of $35 which is entirely unjustifiable unless advance notice is provided. Frankly, I would like to recommend this shop. They seem friendly, but I certainly provide a recommendation for an auto shop which just does not comply with the law. It can be inferred from these two transactions that the failure to provide mandatory written estimates if to avoid loss of business when the consumer reviews the estimate and determines that the charges are either overpriced or unjustified. It is also unfair competitition when such a business does not fairly comply with the law to avoid competing with those who do provide written estimates as required.

They were very informative, answered all my questions and explained the repair in detail. Definately a great experience and will tell others. Thanks Notts Automotive!

Always have had great service done, always work hard to keep me in my budget. They treat me like family!

Job was done professionally and on time. Some of the rotors I provided did not fit and it was necessary to purchase a rotor and machine two others. Unfortunately there was a minor disagreement about the amount quoted (by telephone) for labor, but Angie was very professional in resolving the matter amicably which I appreciated. This is a family business in which the employees and principals seem to work closely together in accomplishing jobs for customers and have a clear understanding of the value of your goodwill. I spoke briefly with another customer who was picking up her vehicle after repairs and she also spoke highly of the business and owners.

They resolved the problem, both front and rear rotors needed machining. Also, they rotated my tires since tires were already off of vehicle. Trey promised they would finish by noon and it was done on time at a fair price. Trey Nott is very professional and courteous, I'm pleased to do business with him. I will go back to they for my automotive needs.

As thoroughly as predicted. They did a great job.

My wife and I moved here to Florida from SC in June of 2015. We decided to start a new life here from scratch. By trade I am a welder/fitter/fabricator with a mechanical background in hydraulic systems and repair, however, I’m not a mechanic on foreign cars. A transmission, while complex in the gear system is still a hydraulic system. To my knowledge, even in the most complex systems, there are relatively 3 issues to cause failure, if the gears themselves are not broken. 1. Electrical issues. 2. Mechanical issues within the valve body that do not allow the fluids to flow correctly. 3. The wrong type of fluid. (These fluids have different weights, and if it is not heavy enough, the system does not work)  My wife Christina drives a 2001 Audi A6 Quattro, and  needed a few repairs from normal wear and tear (brakes). Not knowing where to go that is legit, my step father suggested Notts Automotive because they were a Christian owned company. So since July/August of 2015 they have been doing maintenance on my wife’s car with no issues until October 2016. My wife’s transmission went out on her car which also is a multimatic. At the same time incoming Hurricane Matthew. The transmission was going to be coming from Miami. That transmission came with a 6 month warranty. The total came to $3800 with the agreement of being able to make payments but half had to be paid to pick up the car when it was finished. We sold the furniture in our home to make that happen as I was laid off from work. My wife kept in contact with the owners wife Jennifer to keep her informed of what was happening but the clutch solenoid kept throwing a code, the same code that caused the other transmission to burn up in the first place, and we kept taking back every month. They kept telling my wife that everything is fine, the transmission is shifting and they put a conditioner in it and cleared the codes. 20 miles later check engine light came on again every time, same code. So as we are nearing the 6 month mark they want to play games with my wife and tell her that they would have to find out how much more this was going to cost and would call her back. No one called my wife for 2 weeks. So, I called and spoke with Trey, the owner of the company.  I admit, I lost my temper, but as a fellow business owner, I hoped I had gotten my point across. They were going to order another transmission and had me bring my wife’s car back. We dropped it off April 11, 2017 and she asked would it be ready for pick up on Thursday and was told that would only give them 2 days to work on it and that’s not enough time. Friday my wife called to check the status of the car and an employee, Mark asked her to call Monday to get a definite time that the car would be ready. My wife called Monday only to be told they haven’t started on it yet because they have been extremely busy. We drove by yesterday, April 19 and I was told that it would  be the 28th before it could be worked on, and then Jennifer said they were not going to release the car until the entire bill was paid off ($1400 still is left and it’s getting paid a little at a time because her business is slow but picking up and I’ve started working on my own) That was not what was agreed upon in the beginning. My wife got her key back and told them she was not going to be without her car like that and she cannot afford to be without her car like that. Jennifer stated that the warranty is out already (which it wasn’t according to the 6 month warranty) and threw out there was 6 month or 6,000 miles. NOBODY said 6,000 miles at all.  There are two things I personally have an issue with here. First, integrity. In my world of trade, it is either done right, or it is not. Sometimes, a lot of people can be hurt by negligence, or flat out laziness, because like most, I too have codes and guidelines that I must go by. The fact that they had to order a second transmission because, and I quote "numbers didn't match", and the excuses that I get of why the work cant be done correctly or in a timely manner causes me to question their competency.  If I, as service provider, conducted business like this, I would have no business at all.

Joe Fretz

Fretz Welding and Fabrication

When they performed the inspection and found (frankly a lot) of issues (all justified) they promptly let me know and then worked quickly to get the car ready to pick up that evening. When I went by to pick up the car, they showed me the various parts and tests they ran to justify the work they did. Everything was above board and fair and they did excellent work. I'm very happy even though it ended up costing a fair amount.

My evaporator cord for my 2008 4Runner went out and I had been somewhere prior and did not really get a response from them to what the issue was. When I came to Nott's they were very attentive and easily fixed the issue. They also gave me a 2 year warranty on the cord when most places only have a 1 year. I feel like they are very family orientated and work hard to keep the business the same. Great experience in timely matter and great people!

Our family was on vacation in Florida from NY when car failed to start. Neighbor suggested we have the car towed to Nott's Automotive.
Car arrived at 4PM and scheduled hours showed that he closed @5PM. Explained that we were on vacation and needed the car ASAP.
They stayed and worked on diagnosis ordering parts for next morning delivery and preparing the car to be fixed. They stayed until 7PM. Then they paid for a car to take me back to our vacation rental 14 miles away, and paid for a car to return me to their station the next morning.

This was extraordinary service well above and beyond the norm. They were very professional and very kind. They worked very hard to offer Extremely fair pricing for great work in amazing time.

Can you imagine this kind of service to a complete stranger, what a pleasure to have them as your regular auto shop?

If you live in their area, I highly recommend you check them out. If you are in the area visiting, you could not do any better. Nott's mentioned that most of their business comes from referrals and I can see why.

They turned what could have been a disaster into a very positive memorable experience.

unknown

I found out about Nott's using Angie's List and decided to give them a call based on the review that I read. Jennifer was really nice and had no problem explaining to me how their services and options work. I dropped my 2001 Jeep off the following week. I received a call from Trey(really nice and personable) and told him what I wanted him to take a look at. He called me back and gave me a detailed price for each item that required attention. I let him know what I wanted fixed and he agreed to take care of it with no problem. I received a call from Jennifer about two days later saying my vehicle was ready. My girlfriend and I were very pleased with the work performed and the professionalism of the shop. I will probably be using them again. The only thing I will say is that although the work was good,  the prices were a little high, but that won't deter me from using them again. If they read this review maybe they give me a discount on my next visit :-).

Nott's did an excellent job; treated me fairly and promptly.  They are now my service provider of choice...highly recommend them to anyone in Sarasota.

Professional, timely, helpful,  I could go on. Simply the best experience I have ever had with automotive repair. Trey and Jennifer are the best - honest and informative, they did great work and were spot on time. Class act! Don't know what else to say, use them!

Trey Nott is totally professional, pleasant, and very knowledgeable. I needed several big repairs on my old '97 Maxima, which he did excellently, fixing a mess another local mechanic had left (and had charged me much more than Trey!). I also had some major work done on my 2008 Hyundai Santa Fe, and again, Trey did a great job on some complicated repairs. He was able to find some hard to find parts for both cars, and any delays in my getting the cars finished was not due to Trey but to delayed deliveries of th parts, not his doing. Both cars spent their entire lives on the terrible paving of NYC until we moved to Sarasota a few months ago. Trey will be my go-to-mechanic from now on!

unknown

See the above.

Discussion was held in a professional manner at all times.
All agreed upon services were provided in the time span stated and within stated price.
Physical plant was organized and clean. 
Honored Angies List discount.

It took longer then expected and I did not have a car for several days, BUT the problem came from a defective part that was purchased and not from the owners lack of knowledge. The great thing about this repair shop is that they were honest, fixed the problem, and did not overcharge. I would definitely use them again in the future. Thanks Notts for a job well done!

As a "snow bird" spending winters in Venice, Florida, I do not have a data base of reliable providers for the services I will need from time to time while in Florida.  When my 1992 Ford van started showing the "check engine" warning light and jolting every time the gears shifted, I knew I needed an honest mechanic.  I joined Angie's List for the specific purpose of finding one.  There were several to choose from.  Based on the write-up, I chose Nott's Automotive even though it was 24 miles away.  They were able to work on the vehicle within two days of my call. 
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When I dropped the van off, I mistakenly told Jennifer Nott that I needed an oil & filter change, forgetting that I had that done the week before.  Given the age and mileage (135K) of the vehicle, I was convinced that it needed a new transmission.  The following day Trey Nott called to explain that the speed sensor needed cleaning and that the accelerator position sensor needed to be replaced.  He said that the speed sensor, if left alone, would eventually ruin the transmission.  He also said that he noticed that the oil was super clean and saw no need to change the oil.  In all, I probably had three conversations with Trey.  I liked how he explained each step of the process and the actions that he was taking, but what was better than that is the fact that he proved his honesty to me.

I percieved dishonesty from the dealer so I asked my friends for reco. Nott's unaninous reco. Trey and Jennifer were very generious and giving me a free ride him when necessary. The auto retailer experiece ever. I will never go to anyone else.

Perfect.  Always take me in immediately at one appointment.