Armour Tile CO LLC

It went horrible. The whole experience with Armour Tile has been a nightmare. Hunter refuses to respond to phone calls, he has not blocked my number. He refuses to respond to the BBB complaint. On 2/1/13, our whole house flooded while we were at work due to a valve bursting off faucet under kitchen sink. As a result we had to have our flooring replaced. We went to ProSource in Pensacola and Andrew was working with us on the tile and grout we wanted, We decided to use TEK Power grout since we foster abused bully breeds and this would make it easier to keep clean. Andrew made notes of all this. We were given a list of contractors ProSource used and Armour TIle happen to be one of them.We contacted Hunter, owner of Armour Tile and made an apt for him to come out to our home to give us an estimate. While Hunter and his wife were in our home we showed him the pamphlet for TEK Power grout that ProSource had given us, and explained this was the grout we wanted. We decided on the grout color and Hunter said I have some of this left over from another job.We knew it was $50/bag and that was not an issue for us. Tile job was done on or around 4/1/13. Over the last few months, we have noticed stains on the lines. I finally called Hunter and asked him about it and he said all TEK grout was stain resistant and he left a bag of it in our garage.I called ProSource again and spoke to the owner's wife who said that not all TEK was stain resistant and if the TEK Accu Color was used, that is not stain resistant.Went home that night and found the bag used and it was TEK Accu Color. My husband called and left Hunter a message explaining wrong grout was used and that not all TEK was stain resistant as he has said. 2 days later, we have to call him again and are finally able to get him to answer because we called from a number he did not recognize and his response to my husband was 'If I had known you wanted the TEK Power I would have used it." My husband told him we did tell him that and he even had the pamphlet. in an email Hunter's wife admits to seeing the pamphlet. Since that phone call, Hunter has refused all contact with us. He would not respond to voice mails and would not respond to texts. He even went so far as to block my number. We relayed all this to ProSource who was very apologetic.Within a few hours of filing the complaint with BBB, Hunters wife offered to send us the receipt, why I do not know since the receipt was not the issue, except that the receipt has no mention of grout on it at all.Hunter has now been notified by the BBB for a second response to complaint. We have kept all documentation related to this experience and hope that no one else has to go through this. By not responding to any attempts to have contact and by not even offering to come out to see the problem, this says that Hunter knows he used the wrong grout and simply does not care.