Founded 2009 • With Angi since March 2010
Angi Certified
2022 Super Service Award
Service Provider Response
We at CCC pride ourselves at delivering the best quality service. We will never claim to be the cheapest company out there, but we will go above and beyond every time. The quote that totaled out over $600 was to install a rescue motor to get you cooling until the OEM warranty part comes in. This is a service we pride ourselves in offering because most companies will not take a new motor off truck and offer to put it in, just to get a customer cooling. With back ordered parts, from manufacturing delays, this has been a huge benefit to many. Keep in mind most companies will throw a new motor in and walk away. After any repair, we take the extra hour or two, if needed, to fully test the whole unit to make sure the system is operating efficiently and to manufacturer's specs. With a failed blower no one can see how the system is doing fully until the repair is made. This is why we always complete a full system evaluation after repairs are made. Thank you for giving us the opportunity to service you're system.Service Provider Response
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Thank you, customer service is the most important part of the business and it always will be.Service Provider Response
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Thank you so much!Service Provider Response
Thank you so much!Service Provider Response
Mrs. [Member Name Removed], I am sorry you feel like nobody was concerned or cared about your situation. Nothing could be further from the truth. You called us on Thursday and we were at your home Friday to evaluate and if possible repair your system. What we tried to get you to understand was that we didn’t arrive at your home until 3:20 pm on a Friday. By the time we diagnosed the system all of the parts houses were closed until Monday so there was no way for us to order the parts needed or know when they would be available. Parts availability can run anywhere from next day to 3 weeks, we never know until we can talk to them. That is why we told you that we had no idea until Monday. As for the portable a/c unit, they are a courtesy we offer to our customers; most companies do not even have them. We offered it to you at no charge but we do require a credit card to be on file to cover loss or damage. We have had people refuse to return them, dogs chew up the power cords and customers damage them. I’m sure you understand that you need to protect your assets when you allow people to use them. Since you refused to secure the portable unit with a credit card we were unable to leave it with you, that was your choice. Now for the other parts of your complaint. Your upstairs unit stopped working due to a clogged drain line; our tech advised that the drain was slow and may need to be replaced. Drain lines on the second floor are almost never replaced due to them being in the sub-floor and in the walls. We would not do it unless the homeowner told us that they have had problems with it, and your contract showed that it was not being replaced. That is the only issue that system has had in 2 years. The 6 year old downstairs system has had 3 repairs done, all covered under parts and labor warranty. The multiple visits per year you mention include your 2 maintenance visits, diagnostics, a thermostat you wanted replaced and a duct you wanted to replace. I’m not sure how much more professional we could have been or even any more helpful. We are always here when you call, we arrive at the scheduled time, we do a thorough evaluation and we make any repairs or adjustments as quickly as possible. We have an incredible reputation because we take good care of our customers. You have not stopped using us because you know we have always given you good service. My hope is that once you are no longer angry about us not leaving you a portable unit (due to your refusal to secure it), you will see that we did everything we could for you.We are fully operational for all of your Heating & Air Conditioning needs.
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