Carpet One Floor & Home

BEWARE of this Carpet One Floor & Home in Ocala and The Villages, FL. They did not complete the job and therefore we refused to sign the Certificate of Completion or pay the balance due until the job was done. The owner, Gary Gilbert, became belligerent and disrespectful threatening us with legal action including PUTTING A LIEN on our home unless we paid the balance before the work was completed. Mr. Gilbert determines whether a job is done by the amount of time he allocates, as opposed to whether all the work is actually done. We wish we had done our homework and read about them on the Better Business Bureau site before we went with this Carpet One franchise, as there were numerous similar complaints about the company and the owner, Gary Gilbert. Our nightmare with Carpet One began in October of 2017 and is still continuing. They sold us an Armstrong Luxury Vinyl Tile and told us it could be installed without grout. The floor was a disaster as the tiles had large spaces between them and were of uneven height. We immediately called the corporate office of Armstrong Floors and they told us that this tile MUST be laid with grout (why didn't Carpet One know that?), and therefore Carpet One had incorrectly laid down the floor. The uneven height of the tiles was due to the Carpet One installers not correctly preparing, leveling and sanding the floor before they laid the tiles. Our home was in shambles, furniture moved out, our delicate collectables in our china cabinets wrapped and piled in other rooms. We had no use of our family room. We were beside ourselves. When they returned to rip up the floor and start all over with a second new tile, a Karndean Luxury tile, there was yet another disaster, as this second floor now has undulations and many of the tiles are of uneven height and spacing. We brought in an outside flooring professional who told us that the reason for all the undulations in the tile is that the Carpet One installers did not prepare the floor correctly before they laid the tile. To make matters even worse, the installers also gouged our wall (they didn't offer to repair it), broke a lantern (they didn't offer to replace it), did not put back our stove, and did not finish installing all of the transitions or molding. They have incompetent and unprepared installers that did not bring enough materials to complete the work. The second crew of installers didn't bring enough leveling compound or a vacuum cleaner to clean their mess. Then they asked to borrow our extension cords, drill, nails, acetone, and a dust pan because they didn't bring those things with them. They showed up late for work every day sometimes as much as four hours late without giving us a courtesy phone call. I fully expect the owner, Gary Gilbert, to do what he has done with the many other complaints registered on some of the other sites, & that is he will claim zero responsibility and will disparage this complaint as he has done with the others. I emphatically urge anyone to think twice before doing business with this disreputable company. Report review

They are coming back to do more work next week. The workers are excellent and friendly.

They are an excellent carpet company. Their installers do a fantastic job. Gary is excellent and he knows all about whatever I want, including carpet, tile and vinyl flooring. He is very knowledgeable. They have been in Ocala for a long, long time. I had one problem in that they put a strip down and they are going to come back and repair the problem. It wasn't something they did; it was a problem with the strip being too high. They call me right back. Regarding the price, I paid for what I got.