Response from Marlowe Landscaping
I don't think that's a fair assessment from [member name removed]. When I met her she asked me to give her a "Ballpark" estimate of the project and I specifically said around $3000. But let me put numbers together and see what it is. Yes the written estimate was higher but I certainly cant estimate all costs in my head. Its, not fair to be held to a verbal estimate. I don't have all vendor costs in my head. That's why a written estimate is so important before we begin work. As for the drawing, I would be happy to do a drawing for her HOA once I've been contracted to do the work. Drawing s are time consuming and are usually a charge unless I've been chosen to do the job and I will do whatever needed to help in assisting the HOA. I also said I would look for pictures of previous projects similar to hers but unfortunately didn't have any. I will improve on making some of these items more clear to customers but for these reasons, I don't not think this is a fair review. Eric Marlowe