Comfort Experts Usa Inc

"Good Afternoon, I apologize for the negative experience you had, however after reviewing your customer file I cannot find any record of us servicing your home in 2015. Our goal is always 100% customer satisfaction so if you would like to discuss any of this please feel free to contact us either by phone at 321-722-2111. Jennifer Sea Client Services"

"Comfort Experts has serviced many of Mrs. [removed member name] properties for a number of years (from 2005-2012.) It seems Mrs. [removed member name] has taken to the internet (years after the services were performed) because she was a close neighbor of our company’s owner, and is now involved in a personal dispute with him. Rather than make attempt to resolve any short-comings professionally she has decided to slander us online as part of a personal vendetta. In reference to the commercial property that is the bulk of her complaint; we did install the systems in 2009. Although we did perform a number of service calls on the referenced property Mrs [removed member name] was never charged for any of the work that was under warranty. In 4/2010 & 7/2011 she was charged a discounted commercial diagnostic rate of $ 89.00 for service calls that were caused by operator error. 4/2010 we were called out for a water leak, someone in the building had unplugged the condensate pump to the unit causing the system to leak. In 4/2010 someone had put the batteries into the thermostat remote the wrong way and could not get the temperature to adjust from the remote. 2/2012 we performed a coil pull and clean on one of the units evaporator coils. It had become impacted with dirt due to infrequent filter changes and a lack of maintenance. Mrs. [removed member name] was never charged for any work that was performed under her warranties, and declined our numerous recommendations to have her systems maintained in the manner recommended by the manufacturer of the equipment. Without proper maintenance & filter changes it is not uncommon for HVAC systems to fail, regardless of the installation. As these systems were installed per code specifications it is unlikely that their failure was a result of the installation by our company. If proper maintenance had been done on the systems she would likely not have to replace them so soon. As to the 05’ home that she has referenced, again, it is unlikely that a system & duct system would function properly for 9 years and then cause something as catastrophic as a ceiling collapse. As we have never been contacted regarding this and have no reference other than an 05’ install it is difficult to comment beyond speculation. As a company we stand behind our warranties and our work 100%. It is unfortunate that Mrs. [removed member name] cannot distinguish between her personal and professional life and has chosen this route. After a conversation with an Angie’s List representative we have been informed that the only way to remove a falsified review is to take legal action against the reviewer. Although this is a somewhat unfair practice we understand Angie’s Lists position on the matter and will be perusing legal action. In response to the information that was added by Mrs [member's name remove] on 4/29/14. My name is Jennifer Sea and I do in fact exist. I am more than a little confused as to why anyone would think I was a made up employee, but I have in fact worked at Comfort Experts for 4 years. If anyone is concerned that our company would manufacture a person to respond to an review I can be reached at 321-722-2111. The facts presented by our company are based on our service records and invoices from when Mrs [member's name remove] was a client of ours, not on personal feelings, and what was done afterwards is not being disputed by us."