Founded 1999 • With Angi since February 2009
Service Provider Response[Member name removed], I apologize that our technician was unable to find your residence. Although we strive to be punctual to all of our appointments due to the nature of our business we cannot guarantee our time of arrival, which is why you were given the appointment window of 11-1. The technician we sent was not familiar with your subdivision or the Viera area as he primarily works in our southern zones. When we sent him your address his GPS directed him to the residential entrance on the northern side of your subdivision. Once he was there at approximately 11:50am he contacted you for the gate code, at which point you directed him to go to the main southern entrance on Wickham. Since he was unfamiliar with the area he could not find his way back to Wickham. He then called you for further direction, which is when you cancelled the appointment. I apologize again for the inconvenience, we do our best to provide our customer with optimum service at all times and unfortunately we were unable to do so for you. I would like to take this opportunity to offer you a maintenance service at no charge for your AC system for the inconvenience. If you would like to take advantage of this offer please do not hesitate to give me a call at 321-722-2111 or by emailing me at JenSeaCE@gmail.com. I will make sure that the technician sent out has proper directions and arrives at your home in a timely manner. Thank you, Jennifer Sea Client Service Coordinator, Comfort Experts USA Inc JenSeaCE@gmail.com Corporate: 321-722-2111 Indian River: 772-231-2449 Port St Lucie: 772-873-3000 www.comfortexpertsusa.com
Service Provider ResponseComfort Experts has serviced many of Mrs. [removed member name] properties for a number of years (from 2005-2012.) It seems Mrs. [removed member name] has taken to the internet (years after the services were performed) because she was a close neighbor of our company’s owner, and is now involved in a personal dispute with him. Rather than make attempt to resolve any short-comings professionally she has decided to slander us online as part of a personal vendetta. In reference to the commercial property that is the bulk of her complaint; we did install the systems in 2009. Although we did perform a number of service calls on the referenced property Mrs [removed member name] was never charged for any of the work that was under warranty. In 4/2010 & 7/2011 she was charged a discounted commercial diagnostic rate of $ 89.00 for service calls that were caused by operator error. 4/2010 we were called out for a water leak, someone in the building had unplugged the condensate pump to the unit causing the system to leak. In 4/2010 someone had put the batteries into the thermostat remote the wrong way and could not get the temperature to adjust from the remote. 2/2012 we performed a coil pull and clean on one of the units evaporator coils. It had become impacted with dirt due to infrequent filter changes and a lack of maintenance. Mrs. [removed member name] was never charged for any work that was performed under her warranties, and declined our numerous recommendations to have her systems maintained in the manner recommended by the manufacturer of the equipment. Without proper maintenance & filter changes it is not uncommon for HVAC systems to fail, regardless of the installation. As these systems were installed per code specifications it is unlikely that their failure was a result of the installation by our company. If proper maintenance had been done on the systems she would likely not have to replace them so soon. As to the 05’ home that she has referenced, again, it is unlikely that a system & duct system would function properly for 9 years and then cause something as catastrophic as a ceiling collapse. As we have never been contacted regarding this and have no reference other than an 05’ install it is difficult to comment beyond speculation. As a company we stand behind our warranties and our work 100%. It is unfortunate that Mrs. [removed member name] cannot distinguish between her personal and professional life and has chosen this route. After a conversation with an Angie’s List representative we have been informed that the only way to remove a falsified review is to take legal action against the reviewer. Although this is a somewhat unfair practice we understand Angie’s Lists position on the matter and will be perusing legal action. In response to the information that was added by Mrs [member's name remove] on 4/29/14. My name is Jennifer Sea and I do in fact exist. I am more than a little confused as to why anyone would think I was a made up employee, but I have in fact worked at Comfort Experts for 4 years. If anyone is concerned that our company would manufacture a person to respond to an review I can be reached at 321-722-2111. The facts presented by our company are based on our service records and invoices from when Mrs [member's name remove] was a client of ours, not on personal feelings, and what was done afterwards is not being disputed by us.
Comfort Experts Usa Inc is currently rated 4.2 overall out of 5.
Comfort Experts Usa Inc is open:
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 5:00 PM
Comfort Experts Usa Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, Comfort Experts Usa Inc offers free project estimates.
Yes, Comfort Experts Usa Inc offers eco-friendly accreditations.
Yes, Comfort Experts Usa Inc offers a 10% senior discount.
Yes, Comfort Experts Usa Inc offers emergency services.
Comfort Experts Usa Inc offers the following services: HVAC Service, Maintenance & Installation. Indoor Air Quality Services. UV Light Installation. Air Cleaner Installation. Duct Cleaning Service. High Efficiency Air Conditioner Installation & Service. Gas Furnace Installation, Service & Maintenance. Heat Pump Installation Service & Maintenance.
About Leading Air and Heat Our company owner, Michael Whidden, founded Leading air and Heat in the winter of 2020. We are looking forward to writing our history as we set out completing exciting new projects, and building lasting relationships with our valued customers. We want to be your go-to HVAC professionals! Why Choose Us? Our commitment to providing our customers with indoor comfort knows no bounds. If there is one thing you can always count on in the Sunshine State, its the HEAT! Our goal is to have your air conditioning and heating systems running at peak efficiency year round! If your HVAC system wont work for you, we sure will!
Keep it cool with the help of our factory certified HVAC technicians in Merritt Island, Viera, and all other areas in Brevard County. At Ellington A/C & Heat, we provide quality residential and commercial heating and cooling services throughout Brevard County, including Titusville, Port St. John, Cocoa, Rockledge, Merritt Island, Cape Canaveral, Cocoa Beach, Viera, Suntree, Melbourne and surrounding areas. Family owned & operated. Multiple Angie's List Service Awards. Award winning. Go to www.ellingtonac.com to meet our team, and learn more about us.
We love to maintain relationships with clients and become more than just a window or exterior cleaning service. We want to be part of the routine that makes your life better, brighter and more shiny. And, the more often we come by, the less work we have to do, and the more you save – not to mention the intangible benefit of living in a brighter, cleaner place! We also love it when our customers are so happy that they refer their friends and family to us. FYI we do require all services to be paid at the time of service. We appreciate your business!