Response from FLOOR CLEANING EXPERTS
At Floor Cleaning Experts we pride ourselves on our high quality work and exceptional customer service but we are aware we cannot please everyone no matter how hard we try. We have gone to extreme lengths to try and make the member happy. His floor had such a deep shine, you could see the individual leaves on the neighbors trees. We corrected a urine staining issue that was not part of the scope of work at no charge and gave him a discount on top of everything. The job took exactly as long as I had projected even when the customer wouldn't come to the door that last day until 12:30 because he wanted to sleep in. We tell everyone what to expect when we work on a terrazzo floor. Its dirty, dusty, and not everything is coming out of it. We do not recommend our customers try and live in the home when we are restoring it. Our clean up of this house, which is being remodeled and painted as we worked on it, was exceptional. We even blew out the computers and printer and fixed a paper jam the customer blamed on dust. Every step of the way our service was exceptional but it was obvious the member had no intention of being happy with anything.