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FLOOR CLEANING EXPERTS
Carpets or Rugs - Clean at Home, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
We Clean Polish and Seal Any Floor
Business highlights
21 years of experience
Services we offer
& COLOR STAINING, CARPET & UPHOLSTERY CLEANING, HAND CLEANING OF DELICATE FABRICS & UPHOLSTERY., MARBLE POLISHING, ORIENTAL RUG CLEANING & REPAIR, SEALING, TERRAZZO CLEANING & POLISHING, TILE & GROUT CLEANING
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.667 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
3% | ||
1% | ||
4% | ||
6% |
Showing 1-25 of 67 reviews
Mike O.
Aug 2020
Tom and his crew were great! They took care of us the whole way through. Our concrete has never looked better! They took a trashed concrete floor and made it a work of art. Thank you Tom, Bobby, and Nate.
Dustin K.
May 2020
Amazing service and great work! I wouldn’t use anyone else. Worked with me to make sure it came out great, took their time to do it right. What a bunch of pros!!
Meghan P.
Jan 2020
11/07/2019 destroyed Saltillo floors, baseboards, kitchen cabinets, support beam, front door and carpeting. They Walked off job leaving us $30,000 in repairs. Tom quoted us $2350 to Strip, clean and seal 1306 ft.² of Saltillo tile. He Begin work on May 1, 2019, we paid $1200 in advance with the rest to be paid upon completion. He told us the job would take 3 days to complete. On day 3, the floors were no where near done and there was a sticky mess everywhere, we spoke with Tom who said they were experiencing a problem and needed to use a different solution. He told us his workers would be back the following week to complete job. After another three days of work Tom asked for more money saying the job was costing more than he quoted us and if we did not pay he was done working. When we started pointing out the damages he caused on our kitchen cabinets, baseboards , support beam in living room and front door, and the entry to our master bedroom carpet. He told us it was apart of the job "clean up". We asked him to show us how he planned on "cleaning" the stripped wood on our kitchen cabinets. He tried to use a furniture polish and said the stain would come back into the wood... it did not. Two to three inches all the way around our kitchen is stripped.. the stain grade baseboards also soaked in stripper causing them to crack, and splinter. The machine he was using to clean the floors smashed into the front door and a support beam in the livingroom cracking the corners. That same machine also spit out sticky old sealer from the floor into our carpet in the master bedroom and two of the sliding door tracks. Tom then began cleaning up his equipment and was gone leaving the floor covered with sticky solutions. We called out two restoration companies to fix the floors. Both told us the floors had absorbed so much chemical solution it could not be repaired. We had to tear out and replace the tile, the baseboards, and the carpet. We had to re-stain the kitchen cabinets and repair the front door. A better business complaint was filed and unanswered by Tom Workman.
EVERETT K.
Sep 2018
They were prompt. and they cleaned up good after themselves and did all round.
Steven F.
Jun 2018
Great! It took 2 men a week to complete but it was well worth it and the results are better than expected. Job was more than 2000 sq. Ft.
Bill H.
Nov 2017
The workmanship is amazing. The stone on the patio deck has color again. The marble looks like it was just installed and the pavers around the pool look new. The workers were on time and worked like they had an investment in the company. The crew foreman Oscar pays attention to detail. The owner, Tom Workman was always available and also seemed invested in the job and the wonderful outcome. If you need stone work refinished this is the company to deal with.
William G.
Sep 2017
Outstanding. Tom and Oscar are true professionals. We could not be happier with the outcome. I first contacted Floor Cleaning Experts in 2013 when we first moved into our antique bungalow. They did a great job then. Recently, I called them back to restore the circa 1926 Cuban Tile on our porch. The floor shines like new. What a transformation! Thanks, Tom and Oscar!
Sue M.
May 2017
Wonderful, Very Professional
Tricia C.
Jun 2016
unknown
Michael Z.
May 2016
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Norma F.
Apr 2016
unknown
REBECCA B.
Apr 2016
unknown
Leisa S.
Mar 2016
The cleaning differently worked to remove the uneven polish in the dinning room, I didn't need the living room done but Tom persuded me to have the living room done also because of the difference in color when he is finished. Which by the way, there was no difference in color from the dinning room versus the living room when they were finished.
Our whole floor has warped and has areas that are raised to the point of possibly tripping on the separation of the layers of wood.
My husband and myself have tried to get a hold of Tom both by e-mail and by leaving messages on his cell phone and he has not contacted neither.
We still have not moved our furniture back into these rooms because we were told to wait 5 days before returning any rugs or furniture to the area.
Our whole floor has warped and has areas that are raised to the point of possibly tripping on the separation of the layers of wood.
My husband and myself have tried to get a hold of Tom both by e-mail and by leaving messages on his cell phone and he has not contacted neither.
We still have not moved our furniture back into these rooms because we were told to wait 5 days before returning any rugs or furniture to the area.
Response from FLOOR CLEANING EXPERTS
"This customer had us out to service their laminate wood floor. My most experienced technician with a helper cleaned to this floor using our minimal moisture cleaning process. A few days after service the customer called about swelling. I had the flu so was not able to come out to look at the floor for a little more then a week. When I inspected the floor there was swelling at the seams. There was also an area that had a dulled out finish. This dulled area is what happens when water is poured on the finish before it completely sets up. I interviewed the customer about the process my technicians used and then interviewed each of my technicians separately. This confirmed my technicians followed the proper procedure in servicing the floor. We have a written procedure for wood floor cleaning. The only stated deviance were that the customer said the technicians poured water directly on the floor to rinse and my technicians said they followed our written procedure and misted the water on the floor and immediately removed it with a microfiber mop. Nothing that we did to this floor would have caused the damage. The dulled out finish on the last section coated suggests that water was applied to the floor right after service."
Bill W.
Mar 2016
I called Tom Workman (owner) and he came out to our home and provided a free estimate for stripping, cleaning and sealing our kitchen brick floor. It was some time later that I decided to call him and we set the date for him to come out and do the work. He and his assistant arrived on time and quickly went to work. They did a beautiful job of cleaning the brick floors and adding a luster to the bricks that made them look as if they were newly laid down that day. They were very professional and did all the work within 5 hours. We definitely will use him again in the future for other rooms in our home. He does a super job on brick kitchen floors.
Moira B.
Feb 2016
unknown
Cheryl E.
Nov 2015
Great!
George M.
Apr 2015
unknown
Samuel R.
Dec 2014
unknown
John H.
Nov 2014
Tom was able to schedule the same week we purchased a coupon. He was very fair in pricing the additional footage over what the coupon would cover. We had a minor problem that was discovered after he left. He scheduled a prompt follow-up and went way beyond what was needed to correct the situation. He was extremely professional, friendly and competent.
Pamala R.
Jul 2014
Fantastic! Only company who knew right away how to treat Jerusalem stone! Stephen and Zach know their stuff and it really shows through! Through! Through!
Monica V.
Jul 2014
On time, friendly, professional, caring.
ELLEN W.
Jun 2014
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POLLY H.
Apr 2014
Used commercial machines to strip and clean the floors and then applied the many coats of wax with a lambs wool pad allowing each coat of wax to dry thoroughly before applying the next coat. We are absolutely delighted with the results!
Douglas N.
Dec 2013
The technician showed up promptly at the appointment time and accurately measured the actual square footage to be cleaned and sealed prior to performing the work. The technician was professional, courteous, personable and worked hard and efficiently throughout the job.
When the work was completed the floors looked practically brand new. After cleaning, the previously brown grout revealed its true light color. My wife was ecstatic upon seeing our "new" floors! I am not easy to please but in this case I am happy to share my pleasure with a job well done and feel I spent my hard-earned money well by hiring Floor Cleaning Experts. Tom is passionate about providing a good service and this attitude flows through his employees through their words and actions.
When the work was completed the floors looked practically brand new. After cleaning, the previously brown grout revealed its true light color. My wife was ecstatic upon seeing our "new" floors! I am not easy to please but in this case I am happy to share my pleasure with a job well done and feel I spent my hard-earned money well by hiring Floor Cleaning Experts. Tom is passionate about providing a good service and this attitude flows through his employees through their words and actions.
Robert C.
Aug 2013
Tom Workman arrived on time to make estimate. He also sang a beautiful opera aria from Tosca. On the agreed date(8/28) his work crew arrived on time and completed the work as agreed. The quality of work was excellent. We would highly recommend this company for any floor and or rug cleaning.
Licensing
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FAQ
FLOOR CLEANING EXPERTS is currently rated 4.6 overall out of 5.
FLOOR CLEANING EXPERTS accepts the following forms of payment: CreditCard
Yes, FLOOR CLEANING EXPERTS offers free project estimates.
No, FLOOR CLEANING EXPERTS does not offer eco-friendly accreditations.
No, FLOOR CLEANING EXPERTS does not offer a senior discount.
No, FLOOR CLEANING EXPERTS does not offer emergency services.
No, FLOOR CLEANING EXPERTS does not offer warranties.