From the start I had a feeling that I had made a bad choice. In attempting to initially schedule the appointment, the individual that answered the phone spoke very broken English which made the conversation difficult. I was told to call back after 2 pm and talk with "Tony"(?) about my appointment. When I finally made contact, I asked about the cost of additional items and should I purchase a second "good deal". I was told they would tell me the cost once at the house and they were able to assess what needed to be cleaned. The appointment was scheduled for a Friday afternoon. On the afternoon of the appointment, I got a call asking if they could come at 2 pm instead of 4 pm, which I had to tell them no as I could not leave work that early. We agreed to reschedule when I had the time for the cleaning. My mother passed away very suddenly which delayed me from scheduling the appointment. However, when I did, I again spoke with the gentleman (possibly the father), who could not communicate well in English. Once again, I had to call back and talk with someone else to schedule. On Thursday, 8/28/13, I called in the morning to schedule my appointment and was told that it could not be done until the following Tuesday afternoon and I agreed to the date. Unfortunately, I don't remember the exact time, but I believe it was for 2 pm. Tuesday morning I had an appointment to get my car serviced so I called to verify the time that they would be at my home. Again, the older gentleman that struggled with English answered, and we attempted to communicate about my appointment. I told him that I wanted to confirm the time for my cleaning and while I was on the phone he spoke in Spanish to another person and then asked for name/address. He spoke to the other person and then told me that my appointment wasn't until Thursday. I told him that it was today and he went back and forth with the other person then told me the schedule was full for the day. Not pleased, I asked to speak to the owner and after some conversations with the other person I was told that someone would call me. I did get the call and was told that they would be there between 4-5 that afternoon and if possible, sooner and would call to let me know. I waited and waited and nobody called or showed up and gave up any hope of getting the furniture cleaned. At approx. 6:30 I received a call that the technician would be to my home in about 30 minutes. The technician arrived within the time stated, came in and looked at the furniture and asked what was the best way to pull his cleaning hose in. I then asked about the cost for the additional 2 items and was told $80 which I agreed to. The work was done very quickly. I was not told what the cleaning process entailed and what I could expect upon completion. Before he left, I inquired as to how long did I need to keep off the furniture and was told 24 hours. I paid the additional $80 and before leaving gave me his business card and said that he had 2 more appointments to get to that night and then was on his way. After he left I examined the furniture and was surprised to find the two chairs that were soiled were still dirty. I noticed a greasy film on the glass tops of my coffee table and end tables that must have been caused by the solution used. On one table the spray was on a picture of our family that I had was going to frame. I found on the kitchen counter the books and magazines that had been on the other table, wet and stained from again what I think was the cleaning solution. I cleaned the items as best as I could. The next morning I took a closer look at each piece of furniture and saw that my white sofa was dirtier now than when it was cleaned!!! The sofa is not used often so I KNOW what condition that it was in and it wasn't dirty! The camel back portion is now a dull gray and the arm covers were not cleaned at all. I am heartbroken over this and can only hope that another service will be able to correct and restore the sofa to it's original condition. Overall, this was an awful choice and can only hope that if you do use this company that you do not have the horrible experience that I did.