Royal Moving And Storage

Very nice and punctual, the movers were fast and professional.

Great Service!

Antoine, Angel and Hector were a great team. They were very careful with my belongings but worked swiftly. Very polite and friendly. I wouldn't hesitate to hire this company again if I can have the same crew.

I used Royal to move my furniture and concert grand piano from Pennsylvania to Jville in 2017. They promised me that they were 100% professional piano movers and moved pianos such as mine every day. The piano was a huge priority for me because it would cost 100k to replace it. The piano was properly mounted onto a heavy moving board for support and safely wrapped and protected. It got to Florida safely and I was satisfied. This past March when I was moving to Michigan I called on Royal again to make the move. Again they bragged of their expertise moving pianos. I was not watching when they prepared and loaded the piano. Unknown to me they decided not to mount the piano on a board (which is an absolute requirement) and instead let the piano sit on its side directly on the floor of the truck. They did this because the driver of the truck was only driving one way, would be flying back to Jacksonville, and it would be inconvenient to fly the board back home with him. Had I known this was happening I would not have approved it and found another way to move the piano. Royal hired some local piano movers to help move the piano from the truck to inside my new home in Michigan. When they saw how the piano had been treated they were in shock. Sure enough, when it was unwrapped there was serious damage to the side of the piano that had been sitting directly on the floor. In addition, there was damage to the dining room table because the movers had placed another heavy piece of furniture directly on top of it. The table cannot be repaired. Royal refuses to pay for the repairs to the piano or the table. They say that they are below the deductible for damages. But here is the problem: they chose to cut corners and that is what caused the damage. They took a risk on damaging a 100k dollar piano in order to not have the inconvenience of flying the necessary moving equipment home. If the piano had been mounted on the board as required, there would not have been any damage. So I am greatly disappointed with Royal. If you have anything of value to move, I would advise you to stay away.

The older gentleman ( Wayne ? ) seemed to be intoxicated on something and made our moving experience a disaster. The younger gentleman was great trying to cover over the older driver.

Not well organized. Sloppy.

I feel that the two men that moved my furniture and boxes from one apartment to another could have done so in a shorter amount of time.

This company knows how to treat their customers. Great service. The movers could not have been more helpful. I recommend this company highly.

Did a terrific job. Great crew.

They were very pleasant but need to slow down and take care of others belongings. They broke the leg off one of my night stands which I believe happened when they started pushing everything in the truck forward, so they could close the door. I was also charged for extras I knew nothing about.

The workers were very courteous, professional and hard workers. They were very careful moving our belongings.

Very pleasant to work with. Competent careful workers.

They helped me out when another moving company took my $550 deposit and didn't show up on the day of the move. I highly recommend this company. They went out of their way to accommodate my needs. Extremely professional movers!

A little late for arrival, worked very hard, forgot to load one of our items because we didn't stay on them and we were driving back and forth from new house to old house. otherwise did a great job, protected our furniture. put things back together correctly except for one piece of crib, no damage. timely

Royal movers were professional. They kept me informed every step of the way (which I truly appreciated). They worked nonstop in the heat and made sure everything was packed for secure transport. They did a walk through before and after everything was gone. They are truly worth every dollar. No disappointments here. I DEFINITELY recommend them!!! Thank you so very much Royal Movers. You did a fantastic job.

Quan & Pernell were great. I would definitely recommend them and use this company again

The guys were a big help on VERY short notice. I would use them again!

The moving team was excellent. Fast, efficient, helpful and friendly.

Prompt, polite, and very hard workers. I will definitely hire them again and recommend them to others.

The workers was very patiente with me and do the job very fast.

Wonderful work - concern for the customers belongings and timeline.

I have used them multiple times and I will definitely continue to do so. Just an overall a great moving service to work with.

Out of seven movers I have used over 12 years these guys are the best. recommended!