MOVIN ON UP INC

All of the details cannot fit into this limited number of characters, but a summary is as follows (plus, we are still coming across new damage everyday, and we were not given an inventory by the company, so we do not know exactly what is missing): - we reached an agreement for the company to pick up our property, assist with packing of certain items, move furniture, and then put it in place in the new house; the details of the move were such that the moving company had to hold the furniture in storage for a certain amount of time. We needed to extend the time that they were to hold the furniture, and though they initially said this wouldn't be a problem, they then charged almost $1,000.00 even though the furniture was already being stored, and there was no extra cost to them; - we paid the deposit and final payment with a cashier's check, but paid this additional amount with a credit card. After the payment was charged and deducted from our account, they said they need a photocopy of the credit card and my driver's license. They said they would not deliver the furniture unless this was done. This was just a few days before the move; - the furniture was supposed to be delivered late morning, but did not arrive until around 9:00 p.m. at night; - the truck driver was not the person who picked up our furniture, as agreed upon. He was not wearing a company shirt nor was there any way to guarantee that he in fact worked for the company. Though we had no way of knowing who the driver was, he demanded payment immediately or threatened to leave with our furniture. When we simply asked to see that our furniture was in the truck (merely opening the door), he again threatened to leave. We had no choice but to pay him. He started to bring in the furniture, and when we asked him to place certain pieces in certain rooms, he told us he wasn't our interior decorator. As soon as he unloaded all of the furniture, he walked out, leaving several pieces which were too heavy to move in improper places. Some of the furniture was upside down. He was rude, intimidating, and we were physically scared. We chose not to continue arguing with him because we were scared and just wanted him out of our house. - he also did not provide an inventory - several pieces of furniture were damaged, and a few boxes were missing. We also got a box with someone else's property in it. - several pieces of the damaged furniture were damaged in such a nature that is not normal or incidental to a move. For example, there looks like tread marks on one of the mattresses and water marks on the box spring. There is no proper explanation for this. We are a couple in our 60s who paid a good amount of money for what we thought was a full service move. We did not get close to the benefit of our bargain. This company appeared to try to do the bare minimum to make a buck, and they didn't even do that. Throughout the process, we were afraid we were going to get ripped off, and ultimately, that's what happened. We contacted the company to try to resolve this informally and have received no response. We may have no choice but to proceed with litigation.