Premium Painters

They were great. Punctual and did a great job painting my house. No problems. Very neat and painters were professional. Would recommend them for exterior house painting.

The estimator came to my home on the afternoon of my request day. She was on time, courteous, and pofessional. I initially planned to use their services as the quote was reasonable, but later chose not to go through with the job when a relative informed me that we had it painted just three years ago and it was unnecessary to do it at this time. I plan to use their services in a couple f years down the road.

Only found a few splatters of paint here or there. Very pleased with the work. Nancy was very pleasant to work with, making sure I was satisfied. I'd recommend them to anyone and would use them again.

We have a large two story house with lots of shutters and trim and wood verandah ceilings that require sanding and varnishing. Dave and his team (including his assistant, Nancie, and the foreman on the job, Orville) were excellent from start to finish. They were helpful and responsive and did what they said they would do. The crews were always on time, extremely professional and polite, cleaned up each day, and stayed with the job until it was complete. Our house looks beautiful! They made the whole process stress-free and we would not hesitate to hire them again.

Our house looks great. The painters were on time and completed on schedule.

Painted home. Did an outstanding job. Clean and professional in every way. I would recommend them highly. Did everything and more than they said.

They got the job done quickly and professionally. It was a difficult job because we had multiple jobs going on at the same time. They were very cooperative and worked to accommodate the situation. There were days when we had several painters on the job.

He did a great job, power washed and painted. He was prompt, pleasant, cleaned up every day.

everything went well except some of the trim was not as good as I expected. however, I did not call the company to correct.

First off, the pricing was very good. The whole experience was great. Robert was incredible. He checked everything and showed up to check on the work while it was being done. I contacted him one night because I had some issues with my door and he came right out and fixed it that night. The job took about 3 days. I purchased the paint from them, but I got to choose the color. Everything turned out great! The painters were very nice and had good manners.

My house had never been painted and premium painters did a great job. my porch looks fantastic as they painted the floor and the ceiling. everything was done according to the schedule they told me and there were no problems. I am very happy with the job that was done and to have no problems was a bonus.

We were delayed by rain for two days, but they sent a large crew out to finish as quickly as possible.

Jeff provided an accurate estimate before work began. The house was power washed one day, prepped the next, and painted the following 3 working days. The crew size varied from 2 -5 men depending on the tasks being accomplished each day. I was kept informed and questions were readily answered. Work was completed as scheduled, to my satisfaction.

I was very pleased throughout the whole process. Mr. Rizzo was professional and courteous. His painters did an excellent job. My house looks great! They were very thorough and even painted my house number over the garage in my new exterior color. I highly recommend this company.

Seemed like a good fit initially, however, after the work was completed we most likely will not use this service again for any future painting needs. They did a satisfactory job downstairs on the painting (they did miss some spots that we will have to touch up ourselves), but were not able to follow instructions using specialized paint for downstairs half-bath. Ultimately, we had them just re-paint a portion of the bathroom with white paint so we could just do it ourselves. Upstairs - painting was satisfactory again, however, had wanted some faux painting techniques done but this didn't work out as we had planned. I think the initial consult could have been handled better thus assuring a more satisfactory outcome. We learned that the company had a specialized faux painter with a portfolio (or that is what they told us) at the time we were attempting to do the faux painting. Ideally, this suggestion would have been best suited for the consult. We take some responsibility for this although we hired professionals thinking they could help us. We learned that next time if we want some specialized painting techniques then we should be more specific and seek out those who can discuss this during a consult and estimate session. Although the painting was satisfactory, what fell way short was the clean-up. We had to spend many hours cleaning up paint that had dripped on the floor and had we not insisted that they finish putting the blinds back up we would have probably been left with trying to find missing pieces to put our blinds back up. We did have to come up with some spare clips so they could finish putting the blinds back up. I am finding paint on the kitchen cabinets as well that we will have to clean up. We felt like they were "rushing" to get out rather than making sure everything was cleaned up and put back properly. Also, if you are going to be walking on a homeowner's carpet with shoes then shoe covers or carpet protectors would be the expectation for professionals -- this service did not do that. We paid for two days of work but ultimately received a day and a half of work. The owner seemed to be more concerned with painters standing around with nothing to do then actually meeting all of our needs. We will not use this painting service again.

In conclusion "A Premium Painter" is a great service that leads in both value and quality. It is no wonder to me why they have been so successful in the Treasure Coast area. I will use them in the future.

The following is a copy of the email we sent to the owner on March 19, 2013. We never received an answer. Dear Mr. Rizzo. My husband, Rick Hawkins, forwarded me your email response (in blue below) to his call this morning and while I thank you for your response, I feel I need to address some discrepancies regarding the discussion that took place at my meeting with Jeff and the Behr rep: 1) Regarding the boards: I appreciate Jeff and the Behr rep coming out to address the problem. While the discussion did take place about the boards, not all of the problem areas are a result of splitting or "bad boards" that need to be replaced. The rep first tested an area and felt it was not a defective paint issue. He said the peeling frequently occurs when painting is done over other paint where there are any cracks or raised lines due to the natural grain in a board. It was then I questioned, if this is an issue that frequently occurs, why would it not be addressed when the estimate was done? The rep then asked Jeff whether the peeling and cracking was there at the time of the estimate, to which Jeff told him he could not remember. I indicated that of course they were there or I would not have needed the porch floor painted to begin with. The rep also indicated one option to address this could be removing the paint on the peeling boards and sanding before painting again. I truly believe this was a prep issue and could have and SHOULD have been addressed BEFORE the job was done. If any boards needed to be replaced, this should have been discussed upfront at the time of the estimate. Jeff even said last Tuesday morning that he only recommends boards be replaced when they are really bad. Obviously, if this wasn't recommended at the time of the estimate, they couldn't have been that bad. All of this WAS discussed at the meeting. 2) Regarding the phone call: I have been in business for a long time and I never leave a meeting without having a clear action plan in place. I had to leave last Tuesday by 9:15 that morning while Jeff and the Behr rep were still there as I had a deposition briefing I had to attend and they wanted to stay and take some pictures. Jeff is correct that I did take the card from the rep and indicated my husband MAY wish to contact him directly if he wanted further explanation or clarification beyond what I could relate to him. Where Jeff is incorrect is, as I left, I shook both of their hands, thanked them for coming out, was told by the rep "don't worry," the problem could be corrected, which I was very pleased to hear, and I asked Jeff what is our next step. He CLEARLY told me he would call me later that day. I want our problem fixed. Do you really think I would sit here for a week and not call if it had been left up to me to do so? Even if this was unclear to Jeff, is it really your company's policy to let a week go by without following up with a customer that has a problem that needs to be resolved? Jeff's comment about how he thought he was waiting for a call is not even good business, much less true. I would not be harping on this point if the lack of returned calls had not occurred on several other occasions prior to this in my contacts with Jeff. Back in December, when I was trying to schedule an appointment for an estimate, a week went by without a return call after leaving a message for Jeff. When I called again, I questioned him about this and was told he had been out sick, but even after questioning his lack of response, I still did not get timely calls back from him as we moved through the process. After the estimate when I had a question about pricing, I had to make multiple calls to get the follow up information from Jeff and schedule the job. Even after my husband called two weeks ago about the peeling paint problem and was told Jeff was the one to speak with, my husband had to leave multiple messages and finally, as you know, reach out to you, the owner, for a response. While Jeff is pleasant in person, this lack of response returning calls appears to be an ongoing problem. It is poor customer service not to return phone calls in a timely manner, ideally within 24 hours. Even if an answer is not readily available, it IS good customer service to at least call back when one says one will and give an update--"I'm still working on it," or "I'm waiting to hear from...," etc. Some/ANY response is very much appreciated to indicate one has not been forgotten or ignored! I spent $3,900 to have our porch painted and would like to think my business is important to you and your company and that I am worth a phone call. 3) Additional issues: As I mentioned above, I left the meeting to attend a deposition briefing. The only reason that I had to leave while Jeff and the Behr rep were there was due to your scheduling issues. I would not have made that briefing meeting that Tuesday morning had I not received a call from Mary indicating your company needed to cancel and reschedule our Tuesday appointment that had been made the week before. Mary said the new appointment was going to be on Friday. This was done without even consulting me to see if Friday worked with my schedule. I told Mary that I could not make the Friday date but could do Wednesday any time or Thursday AM before 10 AM or any time the following week. She thought Thursday would work and said she would call me back to confirm a new Thursday early AM time. I therefore started to reschedule my Tuesday. Her confirmation call was a voice mail left for me late in the day Monday that said Jeff and the Behr rep would be keeping the original Tuesday appointment time after all. This was after I made other plans. I do, however, want to say that Mary was very friendly and polite, even though your scheduling process was frustrating. I would also like to compliment the pressure cleaning and painting crews that were sent out to do the work. They were very nice and professional, and, with the exception of the porch floor, the remainder of the paint job was very satisfactory. As I indicated to Jeff during our first meeting, my husband and I were looking forward to finding a great painting company with which to develop a working relationship, as we have other paint jobs--a large barn, the outside body of the house, and the inside of our home--that will need to be done in the near future. That is why I am frustrated with this process now--your company putting the responsibility on us to replace boards which are not bad but could be addressed with stripping or scraping and sanding, the lack of response from Jeff, and the argumentative nature of some of Jeff's comments. You mention at the end of your email you want us to be happy and get this matter resolved. I would like to request that you come out personally to see the porch floor. Pictures can be deceiving and, if you saw these boards, I believe you would agree they do not need to be replaced and could be addressed in another manner. If they needed to be replaced, why was this not discussed at the estimate? I look forward to the opportunity to meet you and discuss this further and to come to a mutually satisfactory resolution. Thank you for your help, Keira Hawkins hi rick, jeff and mike went out to your home to look at your deck, the behr rep mike, told your wife and jeff who works for me, the problem with the peeling is some of the boards are splitting. i have a good amount of pictures and after converstaions with jeff and the rep it is clear form the pictures its only happening in the areas where you have bad/splitting wood. as the rep indicated your best fix is to replace the splitting /bad wood. we have no problem coing back out after this is done. jeff also indicated you were waiting for a phone call. the rep gave your wife a card and it was clear to him and jeff you were going to be calling. your wife indicated you would be calling. in an effort to have no mis understanding, please deal with me only on this matter going forward. i want u to be happy and get this matter resolved. should you need a first hand explanation from the rep his info is below behr rep- 772-494-9355 thank you David Rizzo cell 772-263-2801 martin BEST NUMBER TO CALL ME ON cell 561-632-7499 palm beach fax 772-545-4921 email: [email protected] web address: www.APremiumPainter.com "Larger Crews To Get The Job Done FAST" Premium Clean complete commercial and residential cleaning services state licensed general contractor 22 trained professionals fully licensed and insured

They originally quoted me $1920 to paint my house, which is 1990 sq. foot, with the Angie's List discount. He quoted my job on 2250 sq. footage. He came back and added $350 for prepping the wood, T1 Hardy board, which was in the original quote. They said they couldn't do the job, and I would need a roofer. I called a roofer, and he said that I actually need a plaster/stucco guy. The stucco guy let me know that I didn't need to replace the wood. I was just surprised that they couldn't do the work. They advertise and say that they have two full time carpenters. Also, I was told that the owner would come and look at the work, but instead another painter came out. While I was speaking with that painter, the owner called and that's when he said they don't do that kind of work. This whole experience has shook my confidence in them. I think they should have sent a carpenter out, and not another painter. It almost makes me feel like they're mis-advertising. The only redeeming thing is Mary and the office was very accommodating and very helpful

They did a good job, but they were not very timely. It took about 3 months to get the work done. The price also ended up being twice as much as the estimate because of some extra things they did. But in the end the work turned out well.

First, Premium Painters gave us a very competitive price. Robert made several excellent suggestions and assured us that they would finish the entire job much faster than we expected, because they have a large crew that makes the entire process much more efficient. We couldn't believe how many guys showed up (all on time) and how hard they worked, all with a great attitude. Because the quality of their work was so good and price reasonable, we added several additional projects. Each additional project quoted price was reasonable and the quality again was outstanding. Since we were making several color changes we really depended on Robert and the crew supervisor Martin for their expertise. Martin's attention to detail was unbelievable and we could not be more pleased. They finished so quickly and took all the old paint cans from years of previous paint jobs with them as I requested and organized all the new paint cans in the garage. The curtains and blinds were reinstalled perfectly and the house was spotless after they left. We had a discussion on Sherman Williams vs Benjamin Moore and we settled on BM for the interior and SW for the exterior. Having a large crew really makes a huge difference, especially when they have a supervisor like Martin organizing and maintaining quality control. When the job was finished, each member of the crew thanked us for hiring them and told us that they hoped we were happy with their efforts. Additionally, Martin assured us that they would come back for any minor touchups after the movers moved us in, since they always had a crew working somewhere in the area.

They used Sherwin williams paint instead of Benjamin Moore they took down my verticals and threw them on the sofa which broke off the end caps. It took them before Christmas until now to fix because they had to paint the interior as well. I would give them an A for aggravation

Work took effect a couple of days after signing.

I work in modern design and recently relocated to south Florida. I needed a clients home painted very quickly. I contacted A Premium Painter because I read the good reviews on Angie's List. I met with Mike Rizo, who showed up exactly on time and gave me an estimate. I got several other estimates, but felt the most confident with Mike. So we chose him to do the project. He went above and beyond to accommodation our accelerated timeline and was able to acquire free paint samples for us through Sherwin Williams. He completed the job and included even more than we asked for by patching some trim work at no additional charge. It was clear to me that Mike cared that the ENTIRE project turned out well rather than just the paint. I will definitely be calling Mike for ALL future paint and handyman projects. *Mike also did some dry wall work for us that looks great.

APremium Painters promised to satisfy the customer but all they left was a bad experience. Mike Rizzo our point of contact promised after the work was done, he would walk around the house to make sure we were satisfied but that?s not what happened. When they ?finished the job?, he emailed me NOT even asking how everything went or if everything was done to our satisfaction. All he did was ask for payment and for our credit card #. I emailed back explaining some of the issues I had with the job. I spoke to him on the phone and he demonstrated an attitude about my concerns and then offered to take a look at the house. More importantly, he took our concerns lightly and said? it?s not a big deal? instead of just addressing it and fixing it. He said he would be by that afternoon to do the walk through. I waited for almost 30 minutes before I CALLED him and he said he was running late. So we rescheduled for the next morning. He FINALLY called me advising me he was running behind and then scheduled to come in the evening time. My husband finally met with him going over all of the issues. He wasn?t very happy with our complaints although he PROMISED us upon signing the contract their goal was to make the customers happy. Then he proceeded to threaten my husband he would put a LIEN on the house after my husband clearly stated we would pay once the job was done. The next morning, Mike came back and FINALLY fixed the issues then proceeded to email me the job was done and that he was expecting payment. The most disturbing part He said he only took CASH or certified check which is a COMPLETE LIE because we made our second payment with a CC#. Is he being prejudice or bias or just think he can take complete advantage of young Asian couple? I would NOT recommend this company to anyone as he was rude, threatening and gave promises they couldn?t keep. They should NOT BE on Angie?s list period.

They were excellent, they did a good job. They knew what they were doing and were here on time and got done when they said would. I feel the price was good for the quality of work.