AAA Century Appliance LLC

When the appointment was scheduled, we were given a 4 hour window. Washington called to let us know he was on his way about 20-30 min. away. Our 8 year old refrigerator stopped dispensing ice. All of the other features worked fine. Washington ran a couple of diagnostic tests and determined that the control board needed to be replaced. It took about 35 min. for the repair and we have a 1 year warranty for the part. He was very professional and we would definitely use him again in the future!

This review is being submitted by Barry Lindelof. Roommate of the Angie's account owner. On 11/14, 2 technicians were dispatched to my residence. They called 20 minutes prior to their arrival. They were very professional and diagnosed my oven issue as a broken temperature dial. They said the part would take approx. a week to arrive as it was a Kenmore part and would need to be ordered. On 11/25, I was called to schedule an appt. to complete the repair. Even though I was not available to answer the phone, the woman proceeded to schedule an appt for the next day and left a message for me to call and confirm that appt. Since it was the day before Thanksgiving, she advised that I would need to confirm ASAP as she could not hold that appt time for long. I called back immediately and confirmed the appt. On 11/26, the same 2 technicians arrived and replaced the faulty temperature control. They completed their work within 20 minutes of arriving. My oven is now operating normally. A big thanks to this company for their outstanding customer service. i will definitely be hiring this company again!

Clearly, such a high repair cost was not justified when new machines don't cost too much more than that, as Kevin readily agreed. $20 for the service call and he was on his way. Would have been a lot more for any other company to tell us the same thing. This will be our go-to company for appliance repairs from now on.

Provider called with exactly what was wrong, had part in stocked - fixed it upon time of service call. He then took my credit card payment via phone -service was easy. Plus, they showed up on time and called 15 minute minutes before coming.

When I contacted AAA Century Appliance, they were able to dispatch a technician to provide a repair estimate. The technician was running late and kept me updated on his estimated time of arrival. He was then able to check out the problem and order the part. A few days later I received a call that the part was available and an appointment to complete the repair was scheduled for November 3 between 8 AM and 12 PM. When no technician arrived at my home or telephone I called the office. Due to a computer error my apointment was not scheduled. However, I was told a tecnician would complete the repair the same day between before 6 PM. Sure enough a technician arrive at about 6 PM and completed the repair. Due to the appointment mix up, an additional $15 was deducted from the bill. Very nice. I would use AAA Century Appliance again. The office staff was very courteous on the telephone and the technician was very knowledgeable and professional.

It was a great experience. The first day, 2 technicians came on time ( they had called to tell me they were on their way). They were polite, careful and wore very clean uniforms. They cleaned the refrigerator condenser coil. It really needed it! The previous owner had 2 dogs and it was full of dog hair. They determined the problems with the ice maker and the top oven. The parts had to be ordered. One of the technicians came back 1 week later to finish the job. He was very professional, answered all my questions and installed everything very carefully. I highly recommend this company!

20 dollars covered the service call, and I was able to determine that the repair was greater than what the washer was worth. Tech was very friendly. Fast service. Tech was honest and made no pressure to repair, left the decision up to me entirely. Will call again for future problems, with the new washer I just purchased.

At first i was truly impressed with the gentlemen on the phone. I scheduled the appt. The technician came prepared, and when the part replaced only needed a belt the repairman told me $165!!!!! (Charging $120 for the service call that took 20 minutes) And that was WITH the $15 coupon. I said that was ridiculous, and then said what if i did nothing and bought the belt myself - the repairman said, it will cost you 19.99, and you could find the belt and would have to do it yourself. I told the guy - that if he couldn't get it to under $100, to forget it, i will call someone else, and pay your $20 and negotiate a price that will save me well over $100. It took TWO MINUTES, and the price was in half?????? The Angie's list, the ad, even the answering operator makes it sound like it will only cost $19.99 plus a part. SO - buyer beware that they may come out and want to charge you $120 service fee PLUS the $19.99 PLUS the part and then less the $15 - and you will have to haggle to get a price that is reasonable and customary. I was SHOCKED. They were knowledgeable, friendly, experts in their field even - but the bait and switch on the pricing was BS! The fact that i had to haggle was BS, and the fact that i might have had to schedule someone else because you are sitting there with - do i repair it now, or wait and save money and go through more hassle is staring you in the face.

After checking the dishwasher out, Washington, found the problem. He unjammed the motor and he also secured the unit to the counter top. I thought the price of $90.00 was reasonable since a new dishwasher would have cost much more. I will definitely call him again with any other appliance problems.

On 9/18, Bruno from AAA Century came to fix our refrigerator problem. He arrived on time (called ahead to confirm that he would arrive as promised) and did a thorough analysis of the refrigerator. He explained what he was doing and why and what the source of the problem was - circuit board failure. He promptly replaced the circuit board, confirmed that the new board and the compressor were working correctly, cleaned the the area and repositioned the refrigerator. Bruno was timely, polite, thorough and carefully explained the problem, the solution and what to expect in terms of when the freezer compartment would be fully cooled again. We are very pleased with the work performed and how Bruno dealt with us. We would recommend AAA and Bruno to anyone.

It went pretty well. He said that it will cost me about $400 to get a repair of the washer. He told me that he would recommend that I probably go ahead and just get a new one. The cost of the repair would be the same. The guy didn't try to milk me. He was honest.

We just bought a new house and our refridgerator stopped working after one week. AAA Century was able to accomodate us same day. The technician, Kevin was very friendly and took time to explain everything to me. After it was all said and done (he spent several hours trying different parts making 3 separate trips), he determined that the cost to repair wasn't worth it to repair and recommended just purchasing a new refridgerator. Unforntunately, we have to purchase a new fridge, but they honored the $19 Consult fee and it's all we paid after all the time Kevin spent. I appreciate the honesty of this company and the level of courtesy and professionalism they treated us with. I would definitly call them again.

I would definitely call them again. They diagnosed the issue was the starter/knob said it would take a couple of days has to pick it up at the warehouse. To my surprise the same day. He called back said was at the warehouse found the part and could he come back today to fix it. Nobody does things like that. So in one day I was able to get my Dryer working again. Definitely they live up to their A rating

It was taking multiple cycles for my dryer to dry clothing. I called AAA Century Repair and they came the same day. The technicians were friendly and knowledgeable. They reviewed my dryer and told me the dryer was working correctly and that the root cause was likely buildup in my dryer vent. They told me to run the dryer once or twice without the vent hooked up and if the dryer heated properly, the vent was the cause and I should call a company that specializes in dryer vent cleanout. I did and the problem is fixed. Best of all, AAA Century only charged me for the service call.!! I would DEFINITELY call them again - their honesty won me over.

I called the company and they said someone would be out today. Washington, the Repairman called ahead and said he could come earlier than promised. He was very clean and neat and wiped his feet before coming into the house. He inspected the Refrigerators and gave me a price ,of which i though was fair,so he got to work. He had all the parts on his truck and the work was completed with in an hour. He also cleaned up after himself. It was a pleasure to deal with this company and i will definitely use then again. Thank You, Charles Eskridge

Highly professional office staff who helped set an appointment window of 4 hours. When I called at 8am on the day of the appointment, they were able to narrow down an appointment time and agree to a phone call 30 min in advance so I would not need to sit home for hours. Technician arrived as scheduled and was courteous and professional in explaining the repair. I love the fixed price service appointment that was applied to the cost of the repair when I scheduled it for the following week. Again, the technician arrive on time and completed the repair. Great experience...would use them again.

Friday afternoon at 1pm my refrigerator started sounding like a jackhammer. Of course this happens right before the weekend. I looked up appliance repair services on Angie's List and called this one that had excellent ratings. I was highly doubtful, but asked if they had anything available that afternoon. She said they didn't but they could come tomorrow which was great! (No big hefty weekend charge either)!! The lady who answered the phone was very friendly and was kind enough to explain to me what the noise may have been, which enabled me to stop it until the repair man arrived the next day. Kevin was the repair man, and he arrived on time and was extremely friendly. He quickly diagnosed the problem and told me it would be $80 to repair, I said "Go for it". I thought that was a pretty good price even though I don't know much about refrigerators. I found Kevin to be very friendly, professional and efficient. I would absolutely use this company again, and would highly recommend them. Thanks AAA Century Appliance!!

My daughter is coming in two days with her one-year old twins . . . and the washing machine conks out over the weekend. So I called shortly after 0800 this morning, and was given one of those "between noon and five" this afternoon appointments. Well, around 2 the technician called that he was about 20 minutes out. Very nice guy. To fix a washing machine today you have to be a computer repairman as well, but in about 45 minutes he had diagnosed the problem, replaced the motor speed sensor, and gone. I am both pleased and relieved. I KNEW he'd have to order a part that would have to come from California via mule team, but no, he had the part, he fixed the machine, and now the babies' stuff can be washed. Thank you AAA. OH! And I got $15 off the bill because of Angie's List. Thank all y'all.

They called ahead and were on time. The repairman slid out the dishwasher and replaced a worn pulley rope that connects to the door spring to keep the door from dropping down. He was done in 15 minutes. I thought $130 was excessive for such a simple repair.

Technician (Bruno) was a professional and as it turns out, trusted adviser. He analyzed the problem with my Bosch dishwasher and gave me guidance which he knew would send me shopping for a new machine rather than a repair. This took business away from his shop - but it remained the right thing to do. I am pleased to see people that do the right thing. I will bring them other work in the future and have a chance now to say thank you by writing this article.

I spent $175.00 + service call for the diagnosis and drum to repair my dryer. It was fine, however, two days later, after the repairs it broke down again and we ended up having to purchase a new dryer.

THE TECHNICIAN KNEW IMMEDIATELY WHAT THE PROBLEMS WERE AND CORRECTED THEM PROMPTLY. HE DID ARRIVE 30 MINUTES AFTER THE 4 HOUR APPT TIME WINDOW..

They were able to diagnose the problem (although it took a while). They had to order a special part from the manufacturer (LG) that was shipped from overseas. They told me the part was damaged in transit and called me the morning of my scheduled appointment to let me know they had discovered the issue. They already reordered another part and rescheduled my appt for a few days later. Installation went smoothly and the problem has now been resolved.

Initial contact with company was impressive;they were professional and friendly. Bruno arrived promptly; he examined the machine and diagnosed the issue within 5 minutes. He informed us that the part needed for repair was not in stock and set expectations for timeframe to order and receive. He committed to coming back in 2 days and came back as promised and repaired machine and tested it successfully.

We have a KitchenAid french door refrigerator/freezer (freezer on the bottom/ice on the refrigerator door). I awoke this morning to find puddles of water (melted ice) on the floor and most things in the freezer warming up and the compressor was whirring like crazy. Washington and Kevin showed within an hour of my call and immediately deduced that the compressor had been coated with ice. The thermostat was shot and wasn't able to defrost efficiently. They replaced it, defrosted the coils, tested the other components,, and all is well. The frozen yogurt is safe. Washington and Kevin were very knowledgeable, professional and took the time to explain to me exactly what wasn't working and why. I was very pleased with their service.