Ace Chem-Dry

Worse carpet cleaning experience EVER!! Unfortunately, I didn't know about Ace Chem Dry's "F" rating with the Better Business Bureau as well as the 3 complaints already filed with RipoffReport com. I stopped by mom's to take a look at the "cleaned" rug and mat. The mat still looked dull and I grew tired counting the little dirt spots still on the rug. I immediately called Ace Chem-Dry and spoke to the company's franchise president, Joann Anton. She quickly upset me when almost the first words out of her mouth was that the spots are stains which are "SET IN" before she even let me finish describing what I saw. After a protracted conversation with Joanne, I agreed to a re-cleaning attempt. As a company trying to right a wrong, I was surprised she didn't have her technician return in a few days. Instead, I had to wait over a week to get a appointment. After an appointment was set, I received a call from her stating an emergency job had arisen asking if I could re-schedule; the truth was, irrespective her "request" she had already cancelled our appointment. So, I reluctantly accepted an appointment for 3 days later. I left work, came home and waited for her tech... and waited... and waited. After about 2 hours past appointment time, I call their office. Her tech did additional work at another job and forgot to call. Joann requested another appointment. I told her no as I couldn't seem to get a firm appointment and neither one of us expressed confidence it would do any good anyway. While waiting for her tech to show up, as a test, I cleaned one of the dirt spots with a little Resolve - that's right... Resolve Carpet Cleaner out of a can! Took me all of 15 seconds and not much effort to remove the spot. After giving me the option, I told her, I'll just take the $50 refund for the cleaning of my two items and clean the things myself. Joanne agreed, and said my mom would be receiving it i a couple of days. Twenty-one days passed and my mom informed me she had not received the refund. I immediately called Joanne. Got a big serving of 'no real answers'. So, I drove to the Boynton Beach address on their invoice - only to find this is a residential area and she no longer lives there! With no address to reach this business I returned to phone calls and leaving messages via their website (they have no stated email address... now, I know why). Most times she didn't answer or return my calls. so I called from another number, and she answered. I insisted she honor her word and cut my mom's refund check for me to pick up. This time - FOR THE FIRST TIME - I hear a story that she thought I said her tech didn't clean the rugs at all and that's why she offered a refund, adding she spoke with him after she spoke with me. Her timeline confirmed she had NO INTENTION on issuing a refund from the start. After insinuating that by my saying her lack of physical location will not keep me from getting a check, she told me to contact my attorney to get a refund and hung up! Didn't suprise me. She was looking for any excuse. I had already informed her on 7/10 via her website, and I quote, "On principle, I am prepared to publicly air my grievances as well as take the necessary legal steps to get restitution for my mom." My only "threat" was legal recourse. But, as I said, I expected this from someone who had already shown her word lacked credibility. Bottom line: Poor cleaning job; apparently only one tech; no office/no accountability; lots of broken promises from owner; BBB "F" rating; multiple complaints on RipoffReport com. RUN... AND RUN FAST!!

The company is professional and would probably do a good job for other types of carpeting.

John did the work. He did a really great job. They were quick and did an excellent job, I was really surprised.