I gave them a B because they have most of what I need but, they don't carry what I would consider specificity items. Their pricing is good not great. When I had work done, their punctuality was A. I am knowledgeable about mechanical items and at one time, they used to be staff, more like people who knew what they were doing/ sale men. They are not as they used to be as they try to save money.
Description of Work: I used Home Depot. I purchased something for $30 but it turned out they gave me the item for free and it had a lifetime warranty. I wasn't aware of it until I purchased the item and they told me to bring in the old item.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Nancy S.
01/2016
2.0
home improvement stores, plumbing
 + 0 more
Of 4 appliances, only one went without a hitch. The microwave was fine. The dishwasher couldn't be installed because it had a defective hose and the delivery guys said it would leak. The refrigerator came with a defective bin----they installed it, but said it would be replaced. The stove, which was gas, could not be installed because the guys did not have the right hook up for gas. They knew it was a gas stove ( duh), and we paid for installation for all the appliances. 10 days later, they returned with new dishwasher and it was installed poorly. The guy damaged the side pieces of our cabinets and also disconnected the line to the disposal, which we only found out when the plumber came. The gas stove was brought in and we had to hire a plumber to install it for $175. To be fair, Home Depot gave me a credit for the "installation" that they didn't do and messed up. Customer service was of no help at all. When they brought the new refrigerator to replace the one with the defective part, they could not remove the old one (which was,, in fact, brand new, having just been delivered 10 days before----they couldn't remove it from our house because it was not on the work order to do so. So, we begged them to put it in the garage. I had to call Home Depot myself, several times, before they sent someone out to remove the old (new) refrigerator. I told them that if they didn't send someone soon, I would sell it myself. So, be forewarned when dealing with HD and deliveries. If it's a gas stove, make sure the hose will fit or have a plumber on hand on delivery day!!!!!
Description of Work: Deliver and install 4 major kitchen appliances.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$2,200
david B.
09/2015
5.0
home improvement stores
 + -1 more
unknown
Description of Work: Home improvement
Rating Category
Rating out of 5
Yes, I recommend this pro
Joan C.
07/2015
4.0
home improvement stores
 + -1 more
unknown
Description of Work: Cabinet refacing kitchen
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$7,200
Steven T.
06/2015
5.0
countertops
 + -1 more
Home Depot
Description of Work: Home Depot
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paula D.
03/2015
5.0
flooring contractor, home remodeling
 + 0 more
It went very well, I would recommend them to anyone.
Description of Work: I hired them for hardwood floor sales.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph S.
02/2015
2.0
home improvement stores, replacement windows
 + 0 more
Salesman did a good job "selling" Home Depot", but did not follow-up to see if job was progressing as planned. Job took over a year to complete, but required many phone calls about deficiencies. The installers do not work for Home Depot, but are private contractors. The windows appear to be high quality and installation seems very good, but it took a lot of work and pain on our part to get job completed. For example, obscure glass was used in the family room while clear glass was used in the bathroom. After several phone calls and delays, they finally corrected the problem. I would not use Home Depot for this type of work again..
Description of Work: Installed hurricane windows through out the single family house
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$30,000
Brian T.
06/2014
5.0
flooring contractor, home improvement stores
 + 0 more
Order was shipped according to timeline provided and product was received as promised. Easy to work with.
Description of Work: Provided detailed quote for flooring order.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Peter K.
06/2014
5.0
boat sales, cabinet refacing, home improvement stores
 + 1 more
It was excellent and they did an excellent job. Everything was done professionally and perfectly and they were quick about it. They were punctual, reliable and they have a very high quality product.
Description of Work: We have used them for garage and storage installation.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Tal H.
05/2014
4.0
home improvement stores
 + -1 more
Home Depot is Home Depot. They are okay.
Description of Work: I use the services of Home Depot.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
1.0
Yes, I recommend this pro
Jean-Claude M.
04/2014
5.0
home improvement stores
 + -1 more
I personally like them. Their pricing are good, they have good choices and they are honest. I find them very helpful and professional. There are occasions that I go there not knowing what to do but I leave the place with advices from them. I will recommend them.
Description of Work: I purchased some items from Home Depot.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$20
Simone S.
08/2013
5.0
countertops
 + -1 more
It went really well with the choosing of the blinds. The sales associate was kind, patient and knowledgeable of the product. The blinds took longer than expected to arrive at Home Depot (again maybe not their fault). The installation was done great on 6 of the 9 windows and on all the sliding glass doors of the house- please note that this was a brand new house and we had sheets up for the three weeks or so before the blinds arrived. This is where I was not pleased as it took a lot of work on our part to secure the correct blinds for the two windows and I had to constantly call the store.
Description of Work: Install blinds throughout the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Gilbert S.
05/2013
3.0
replacement windows
 + -1 more
Home Depot At-Home Services came out promptly and measured for the installation of four windows. They were not the low bidder, but I chose them because I trusted their reliability. They completed the installation on April 22. The windows were fine; the installation was prompt and professional. The installers , however, failed to leave the top fasteners for the window uncovered. Thus, the County Building Inspector could not see them and would not pass the installation. A second inspection was scheduled, and Home Depot took care of everrything in good order. But the exterior of the installed windows were filthy. Naturally, they bore finger marks and dirt and caulk from the installer's hands.We're on the second floor and I can't climb a ladder and clean them. The job coordinator said she would have it done, but she didn't. Home Depot's field rep came out to inspect the job and said that he would have them cleaned by the installers, but he didn't.. A checker from Home Depot called to assess the quality and satisfaction with the job. When I told her of the problem, she said she'd tell the installation manager to have it done. But he didn't. Score for the quality of the job: A. Score for the appearance and the overall satisfaction:D.
Description of Work: Installed four new impact glass windows.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$5,000
leo S.
03/2013
5.0
flooring contractor
 + -1 more
They were very responsive. When we have some problems, they will be right here the next day. My overall experience with them was great.
Description of Work: I used Home Depot for floor installation.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
David K.
01/2013
5.0
countertops, remodeling, home remodeling
 + 1 more
They were expensive. The price wasn't bad it was just that I found something better. i wouldn't even say it was too expensive, just more expensive than what I found.
Description of Work: I got a quote for a vanity and some cabinets.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$2,000
Ken S.
07/2012
3.0
home improvement stores
 + -1 more
It went great; they had the keys in stock. My problem with Home Depot is that they don't have half the things I go there for. I wind up having to run to smaller hardware stores to find items I need. With regard to price, I have nothing to compare it with. With regard to responsiveness, I always have to wait for somebody. The guy knew what he was doing.
Description of Work: I went to Home Depot to have some keys made.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$1.8
GAIL F.
12/2011
3.0
home remodeling
 + -1 more
I WON'T USE HOME DEPOT FOR THE JOB. END OF STORY.
Description of Work: I ASKED FOR A MEASUREMENT FOR A SHOWER DOOR. THE TECH MEASURED TWO DOORS AND GAVE ONLY ONE REPORT. MORON.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50
Linda Z.
05/2011
5.0
flooring contractor
 + -1 more
It all went wonderful. They did an excellent job.
Description of Work: Hardwood flooring for the whole house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Elliot L.
01/2011
5.0
countertops, home remodeling
 + 0 more
Outstanding job! Barbara, in the store, spent many hours over 2-3 months and several meetings helping us design the kitchen. She provided excellent information and advice and did a great job. The process was detailed and thorough. Cabinets were delivered on time and the tear-out and installation of the cabinets was on time and done well. Counter top slab selection (Keys Granite, sub contractor, very professional and helpful) and design/installation (Designs by Delano, sub contractor) the same. People were all friendly and helpful. Couldn't ask for a smoother project!
Description of Work: Designed new kitchen. Tore out old cabinets/counters and replaced. I had others make electrical changes and replaced the floor because Home Depot price for these parts of the job were too high.
They did very well. They were very prompt and they always showed up when they said they would. They followed up with us to make sure we were happy with the work. Everything was done correctly.
Description of Work: They put in kitchen cabinets, installed new sinks and a garbage disposal, and plumbing, and installed granite countertops.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Paula B.
07/2008
2.0
ceramic tile, flooring contractor
 + 0 more
The price of the installation was much higher than everyone else. They came out to install the tiles. I wanted it staggered but that's not what they put in the work order so they tried to charge me much more for the job. I didn't want to pay it so they said they wouldn't work on it but I couldn't live in my house without the job being completed. So I ended up having to pay the extra for them to finish it. They ruined part of my lawn by washing the buckets out that had chemicals in them. I wanted them to refund the extra money I paid and also to pay for the lawn they ruined. They finally agreed to pay me the extra money back, but not without me threatening to call the news to tell them about their bad business practices. I'll never use them again.
Description of Work: They installed 16x16 ft. ceramic tile in a 769 sq. ft. area.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Kimberly H.
09/2007
4.0
roofing, home improvement stores
 + 0 more
They used a contractor to do the job and he didn't do such a hot job. The roof came out ok but they caused a lot of damage inside the house, particularly ceiling damage around the house. I called them back to let them know and they took care of it without charging me.
Description of Work: They replaced my architectural shingles roof. I have total of twelve rooms in my home. It took them approximately three months to finish.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardware & Home Improvement Stores,
Countertops and Backsplashes,
Flooring Sales and Installation,
General Remodeling,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Plumbing,
Cabinet Refacing and Refinishing,
Marble and Granite,
Windows,
Ceramic Tile,
Interior Painting
FAQ
HOME DEPOT is currently rated 4.2 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.