TROPICAL OUTDOORS LANDSCAPE & MAINTENANCE, INC.

nowhere

See above

Professional and prompt

Great Job.

They did great. They were on time and very professional. They did an outstanding job.

The home we purchased in 2010 was a short sale and had been vacant for 12-18 months. The yard was overrun with weeds and desperately needed all new sod. None of it could be saved as there was no part of the yard untouched by weeds. I called several companies to get price quotes, and while Tropical Outdoors was not the lowest, they were very close. After talking with Jerry, the representative who came out to give me the quote, I felt that based on their experience and service capabilities that they were the best choice based on what we needed done. Our yard is pretty large compared to other lots in our subdivision (all told we needed 20-21 palettes to do the job) so I knew it would be somewhat pricey. Jerry's original estimate for spraying the current lawn to kill everything, rip it out and lay new sod was about $5,100, which was on the low end of all the estimates we received (the range was a low of $4,800 to just over $10k). Jerry got the lawn sprayed pretty quickly in order to kill all the weeds and what little grass was left in the lawn. He said they'd wait 5-7 days before returning to rip out the dead plant material. It ended up being closer to 10-12 days due to time overruns on other jobs Tropical had going and in problems with availability of sod from their suppliers, but I was ok with the extra time. Any time you have landscaping work being done, you have to expect delays due to weather, product availability, etc. It's just how things go, and to be honest I was glad to have the extra time for the herbicide to do it's thing on the existing lawn as I wanted to have no problem with weeds going forward. Jerry's crew came out about 10-12 days after the yard had been sprayed and started ripping out the dead material. They also checked the existing irrigation system, and made some tweaks to correct some minor issues with it the same day as the dead lawn was removed. I spoke with Jerry about some additional work I wanted done before the new sod was put down. One of our downspouts from the gutters drained right onto our driveway and flowed down it to the street. I wanted the downspout connected to drainage tubing and buried underground to a drain near the bottom of the front lawn. This was not part of the additional estimate, but Jerry gave me a good price ($375) to get the materials, dig the trench for the drainage tube (which also needed to run under a paver sidewalk off the driveway), connect it to the new drain near the bottom of the lawn and to re-install the paver sidewalk once the drainage pipe was in. I was concerned about the sidewalk being seamless again once the pipe was underneath, but the guys did a great job setting the pavers back in, and you can't tell they were ever pulled up or that there is drainage pipe underneath that section of the sidewalk. The sod was delivered and installed a couple days later. There was a minor hitch in that there wasn't quite enough sod in the estimate to do everything in one day, but a new batch was delivered a couple days later to finish off the very small area of bare ground left. Again, it's one of those things that you have to expect. Some people would nitpick Tropical for missing on the estimate, but I think those people have expectations that are somewhat unreasonable. With the added drainage work on the gutter downspout, the tweaks to the irrigation system and the need for a little extra sod, the total bill came out to $5,800, and it was a price I was happy to pay for all the work Jerry and the guys at Tropical Outdoors did. Jerry even fixed one of the sprinkler rotors that popped off on the day he stopped by to make a final inspection of the lawn. This wasn't anything his guys had done, but was simply an issue of the original installer not using enough adhesive to secure the head to the irrigation hose. If there was one negative about the whole experience, it's that the new sod does have a few weeds in it. Truthfully it's a minor issue. We have retained TruGreen to fertilize, weed and get the lawn off on the right foot. They'll take care of the weed issue, which again, is just a minor problem. I'm just sensitive to it because of the fact that the yard was so overrun with weeds before the new sod went down. It would have been nice if the new sod from their supplier had been a little more pristine and weed free. Bottom line though is the new lawn looks fantastic. Jerry and everyone at Tropical Outdoors did a fantastic job, and I have already recommended them to a friend who also needs new sod. They were real professionals, and a pleasure to work with. We need some work done on our planter beds, and when we're ready to move forward with that, Tropical Outdoors will be the company we choose to do the job.

We called 5 companies to bid on our front yard, this company was the only one to come out and do what they said they would. First, Jerry (landscape designer/architect) came by on the weekend to consult with what we wanted to do, used our survey and developed a schematic of what it would look like. We have medium to large dogs and work a lot so we needed very low maintenance options. Our main goal was to stop the erosion on the front hill and hopefully make it look ok. We asked for steps to be put in so we could get from the top of the house to the bottom driveway. The first drawing was a lot of plants...we have an acre and we are only doing a portion of it and it overwhelmed us but Jerry helped us trim it back but keep the perspective and scale compared to the yard. His ideas on how to handle the steps were something we had not thought of. He came back out to trim down and talk through what he was thinking. He offered to meet us at the nursery so we could see the type of plants he was recommending and again, on a Sunday, was able to walk us through. He was very open to ideas and options, including when we didn't particularly care for a certain plant or recommendation, he adjusted his recommendations very graciously. He had his hardscape expert come out to look at the hill to see if the ideas would work, which they did in the pouring rain, and then came back out again to explain what the plan was and see if we were ok. This was probably a 3 week process (due to our work schedules) and he never got impatient was excellent about following up. On the final trip, we all felt we knew what the vision was, enough to that as we had the basic idea down, I was fine with Jerry somewhat designing as they went, which turned out to be the best thing we did. They started that Monday. The crew was very professional, and really took pride in their work. Everything was kept very clean and orderly at the end of the day. They seemed to like the challenge of the hill, which turned out beautiful. It seemed everyone (at the company) stopped by at some point in the week to offer their input, assistance, etc. My dad (retired) stays with us and they were so nice to him. We got very comfortable with them all. Jerry was there every morning and evening to give updates, let us know what was going on. There were 2 critical points were they needed to make decisions that would impact the original estimate and the budget, they told us what was happening and let us make the decision. I will say when the final bill came, it was a bit of a shock (for those add ons) but we did know in advance, we just didn't fully understand the cost of them. I can say that I don't know if I would have done anything differently if we had known, though my husband would say differently. (Lesson learned, dwarf mondo grass gets very expensive when you need 350 of them:) Overall, they were fantastic. They got done in record time, they delivered what they promised, they were friendly, kind, efficient and seemed to enjoy the work. We are so happy with the new landscape. It is beyond anything we imagined and it should probably be in a magazine. I have attached pictures to share. We work in the hospitality industry, we get what service means and I am looking at their card, which says "Dedicated to Quality & Service" that was clearly exhibited with us. We have already referred several friends and will continue to do so. As well as have them back for other projects!

Jerry is pleasant and efficient.Larry and crew arrived when promised - both made an effort to accomodate my schedule.

First off the entire experience was great! Jerry the Landscape designer and sales rep came out and gave me a very professional consultation. He was spot on with his ideas and even did a beautiful drawling. This company came highly recommended and now I know why! They had nice equipment and there staff was great to work with. The landscaping, irrigation, pavers and landscape lighting turned out better than expected. And they did all this work and cleaned up after themselves in 5 days. I would recommend anyone looking for landscaping to use this company, they are great! A+