MC Aluminum XPress LLC

Installed seamless gutters. They are still leaking and they have scheduled it to be fixed multiple times but do not show up. Their scheduling practices are horrendous. No regard for customers time. Cheap prices are not always the best deal.

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The initial work was good. I have a five year labor warranty and a 20 year manufacture warranty. However since that time,
I have noticed several drips along the east side when it rains.  I have called many times to have someone come to repair the
drips but the first time, they never returned my call, the second time they said they would call back and never did, two more times
I have called and the last time my across the street neighbor had gutters installed and I noticed the truck and called the office
and they callled the worker to come over and repair the leaks but he never did.
Customer Service is extremely poor. I do not wish to have someone else repair the leaks because of the warranties.
I called my across the street neighbor after I noticed the truck was gone. She informed me that she hired the company because of
the price.
I hired the company because of their Sales associate and the terrific job he did in informing me of their work.  John left the company when new management came in and he did not like how they treated their customers.
This is now December 31, 2014. I cancelled Angie's List because my telephone calls to Angie  did not result in any penalties to the company.

The installation went great.  The crew were efficient and polite.

On 6-11-13 I noticed a portion of the gutter was not draining.  My calls to them went half unanswered, and half promises to have someone call me back or come by and inspect.  It wasn't until eleven phone calls later, on 8-8-13 that I was told someone would be here the following day.  On 8-9-13  worker came to the house and repositioned the gutter so it would drain properly.

On 10-16-14 I called the company and spoke with Susan.  I requested they come out and add gutter caps to the gutters they had installed.  I gave her the invoice number so she could look up the number of feet needed.  I was told the minimum for them to come out and add gutter caps was $250.00.  I reminded her the original cost of the gutters was only $292.88.  She said it didn't matter, the $250.00 charge was their minimum for them to come out to my house.  I did not schedule the gutter caps with them.

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Didn't complete the job as agreed. It's been 5 weeks and they still haven't returned to complete the job. Thankfully I sensed this was going to be difficult and withheld a large portion of their payment until they finished as per the sketch. The first time it rained the downspouts completely blew off my house. It took 2 weeks to get that fixed. I expect more problems with their shoddy installation. Ronnie gets an "A" for follow up calls to collect payment. His favorite line is "you are on schedule to be completed by Friday." Don't believe him. I used this company for gutters on my last house and made the mistake of hiring them again. The company has changed ownership and is now operated by incompetents. They claim to have a lifetime warranty, but that's worthless when they can't complete the jobs they bid. Here is Ronnie's cell phone number when you want to complain: 407-486-1417. Don't believe anything he may respond with. There is nothing else to say other than: STAY AWAY

Oh this is such a long story....   I went with the company based on price and previous use at my old house (simple side house gutter install).     I had my gutters installed only to find out after that : 1) During next rain storm, gutters will installed too low and causing water to fly off the roof and 2) one of the workers decided to take my ladder with him after job was completed.   Call to company to have them come back out to fix issues.  They were not good with getting back to me on appointments or returned emails.  When they came back out , they only were told to install leaf guards and not about any of the issues.   So I had the issues fixed first, rescheduled leaf guards.  Another rain storm came, found out 2 areas continued to provide waterfall issues so needed them back out again for repairs.    Finally leaf guards were installed after another call, so I thought.   After another rain storm and waterfall issue, again, next repair person found no leaf guards were installed in the problem section! causing leaves to jam the hole AGAIN.  Repair person installed another down spout next to current one and caused a eye sore since they were different pitches.  finally told him to seal the one that did not appear to work well.      

All of this meanwhile I told them the worker appeared to take my ladder after day one, after FOUR WEEKS of them saying they will bring it this day or this day, I was fed up with this and informed if it wasn't returned I would contact sheriff's office.   I was told they would bring it next day along with repair work to be done.  WELL the repair man did show up BUT again no ladder.  After SMH in disbelief as usual, He made a run back to the shop and finally returned it.

I cannot believe the amount of grief I have had with this company.   Never would I recommended this pain on anyone, including an enemy!!!!!

Also, I see BBB accredited but this is a lie, check this link:  http://www.bbb.org/central-florida/business-reviews/gutters-and-downspouts/mc-aluminum-xpress-in-orlando-fl-133015550

We have a two-story home and wanted to have a Italian style gutter system put on. I had shopped four other providers of gutters from Angie's list and had chosen MC Aluminum as the preferred supplier as they were willing to work with me on price and also help understand the process that I needed to go through.  I had each one of the providers come out and take their measurements and offer me back plans and costs of what he would take to complete the house.
 MCI Aluminum was one of the quickest to be out here after I contacted them for providing the estimate.  They walk the property identified with the downspouts should be in offered a recommendation on the cutter type that I was interested in.  We ended up going with a 7 inch K style type of gutter with 4 inch round downspouts in the bronze color scheme.  I had going through the process spoken to my neighbor who was also interested and was willing to also commit to having this done at the same time.  Anna at MC Aluminum and her leadership has done a great job in helping us understand costs and where they could help save some money for us.  I had gone back to each of the four providers and ask them questions to clarify hanging system type got her type collar and so forth to ensure that we were on the same page and consistent across the board with the bids.  MC Aluminum actually came in very competitive and at a better turnaround time to get the work done.
When the crew came to show up to perform the installation on the house they're very professional greeted us nicely and also gave us comfort that they knew what they were doing as well as helping us to understand some of the finer details as they were installing the gutters.
They spent a considerable amount of time working on the house to ensure that it was done the right way as well as having the drainage flow correctly and the gutters seal properly.
Of course since the installation is has only rained a very little bit but of the brain that we did have it looked like the system was working. I will update this post as time goes on to let you know if anything changes.
Overall I would use them again if I ever needed to go to work to be done and would highly recommend them to my neighbors as I have already done so.
Joe

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Really well. The consultant that came out explained everything. And we had the best pricing of the three companies I looked at. And they did a good job.

Dale did our quote and came to our home promptly and on time. I got 2 other quotes and not only was MC the lowest but they did the service before the other 2 could do it and provided great value with the perfect design for our 1 story home. They also provided different color downspouts, which need to be painted to match the color of our home. By getting a non-gloss color that was close to the home color the downspout painting job, which we will do ourselves, will be much easier. The installers came out exactly on time and finished the job in about 2 hours. Our new gutters and downspouts look fabulous and work great as it started raining about 2 hours after they finished and rained the rest of the day. Thanks Dale, Ryan and MC Aluminum.

Initially, Dale came out quickly for an estimate of the job. Dale kept us informed as to when the job would start. When the date came and went without anyone showing up or calling, we called. Rodney gave us a new start date. They started on that date, the soffits and facia were installed to our satisfaction. The job for installing the gutters was never completed. They did not install the gutters around the back porch even though they had taken down the old gutters from that area. When we called Rodney, he said they would be out that Saturday or Monday to complete it. That was two weeks ago, many unanswered phone calls later and a fax ignored. The portion that was installed did look nice. When the men said they were finished with the gutters, my husband was not home and I did not check the back. One of the workers asked me for a tip. I was taken aback and told him that my husband had to check the job and that I didn't have any money. We are disappointed with the lack of communication during the job or the completion of the job. My brother is disappointed because he wanted to hire them but I would not recommend them due to their lack of responsiveness or communication. Bottom line is that the work that was completed was great but inter-company communication and lack of communication with us left us unsatisfied.

The team who installed the gutters were professional and did a very nice job.  They left the job site clean and I was pleased with the work...In cleaning the gutters out in June 2013 we discovered one of the gutters was not draining as it was not slanted at all.  The rain was standing in the middle of the gutter.
On 6/11/13 I called and requested the company send someone out to repair this.I received a call and was told the repairman would be at my home on 6/18/13 at 11:00 AM.  He did not show up.  I called the company back on 6/19 and was told there was "no record of the previous phone call" and someone would call me back and come out to do repairs that week.  Later that day the secretary left a voice mailfor me stating 'someone' had been at my house on Tuesday the 18th and "fixed it".  I called back and left a voice mail that I had been home all day and no one had called or been here.
On 6/20 comeone from the company called and told me they apologized for the 'mix-up' and that someone would call me and come out to do repairs within a week.
I received a callfrom a repairman who stated he would be here on 6/25 at 11:00.  He never showed up.  I called the company that day and talked with the secretary.  She stated she would have the manager call me.
On 6/26 I received a call stating someone would call me within a week and come out to do the repair.
On 7/18/13 and again on7/22/13 I called the company and asked they call me.  On 7/23 Mike called saying he would look into it and call me within a day or two.
On 7/26/13 I left a voice mail requesting they call me as no one from the company had contacted me or come to my home.
8/1/13 I called the company and again talked with the secretary who told me there were "a lot of people who are aaiting on repairs".  I told her I have been calling since 6/11/13 and expected someone to come to my home and do the repair.
8/8/13 again called the company - talked with a different secretary this time who was much more polite.  She told me a repairman would be at my home the next day and if he could not then he would call and make an appt. for the following week.
On 8/9/13 received a call from Ivan who advised he would be here to do the repair.  Extremely nice and effecient worker.  He did the repair quickly and neatly.
This company offers a 20 Year Material Warranty with a 5 Year Labor Warranty.
This would be great IF you can get them to respond to a request for repair!  From June 11th through August 1st all I got from MC Aluminum Xpress was the run-around.

The invoice states and Tom also said they guaranteed the work for 5 years on labor and 20 years material warranty. Alex has been saying when they had been scheduled I stayed home from work on the 1st Wednesday and they didn't show up didn't call or reschedule and I have been calling leaving messages.  Only one response from someone from the office that told me about the extra cost he said they had come out that following Saturday and they didn't even ring my door bell or call and tell me they were coming. I don't remember his name I wrote it down somewhere but couldn't find it. I will keep looking for it. This has been very upsetting and my friends and family keep asking me about it.

They quickly came out and gave me an estimate. Then they came back 6 days later (scheduled between 9-1pm, arrived at 6:00pm, but the weather was bad that day, so they were behind schedule) and did the work requested. Ive used them before and would use them again.

We called John for an estimate.  He came very quickly to give the estimate.  We were impressed with his professionalism and felt confident to do business with his company.  They worked around our schedule, asking when we wanted the install, not a day they chose for us.
Louis and Corry, the installers, were amazing!  They were extremely courteous and professional.  They did an outstanding job installing the gutters and downspouts.  They cleaned up after themselves.   They went above and beyond with customer service.   We are very pleased with this company and highly recommend them to anyone needing gutters.

Salesman came out and showed us a sample of the gutter which no other company did.  He indicated that they would be using a 0.32 gauge gutter.  When installers showed up, they had 0.27 gauge gutter.  We sent them back to office.  Office contacted us and advised they would order correct gauge gutter which they did and it was installed a week later. Installers did a quality job but the office seemed a little confused.