Altamonte CARPET TILE AND KITCHENS

Work was not performed.

It didn't.

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I've used "Big Deals" before and I've generally been pleased. I had been planning to gut and rebuild our 1970-ish kitchen for several months, so I decided this was worth the risk. I did the layout myself and knew exactly what I wanted... in addition to the new cabinets and counters included in the deal, I wanted to have a window eliminated, a corner closet built, and two custom shelves installed. I was relieved that the job was acceptable and we agreed on a fair price. Originally I wasn't too enthusiastic about granite, but he had a sample that wasn't much more expensive than other countertops. I'm glad I decided on the granite, it looks great. In most respects I got exactly what I wanted. The cabinets in particular are incredible: thick wood box drawers, nice finish on the doors. The installation was top-notch. I've built kitchens before and sometimes they seem to drag out for months. This was done start-to-finish in two weeks, achieved mostly through really careful scheduling so the plumbing, electric, cabinets and counters were all done right on the schedule. I'm a stickler for details. I appreciate the fact that everything came out plumb and level in a home that has no absolutely square corners or completely parallel walls. They compensated for the flaws extremely well, so it looks great. I was and am a bit concerned about the quality of the granite. It absorbed water very quickly so I sealed it myself with a good-quality commercial product. That made the absorption less obvious, but it's still not as liquid resistant as it should be. My biggest complaint about the job was the final price. After the work began he called me at my work and said it would be another $120 to move a water run to the interior space in the wall to prevent the need to cut the run into the cabinets. That was fine, as was the issue with a higher price for the shelves than anticipated. But the final bill was sticker-shock -- it was about $900 more than the agreed price. A lot of things on his final invoice should have been part of the agreement, and some I wasn't prepared for until I saw the final bill. Some extra charges were, frankly, stupid.... I had to pay extra to have holes drilled for the cabinets (a simple job with their equipment but would have been a real pain in the you-know-what for me and my little drill. And it would have cost even more if they had actually installed the hardware -- I did that part myself rather than go more over budget. There were a few odd jobs unfinished, like replacing the quarterround, and a few things that should have been done better (the sink is not set correctly, so there's a significant gap along one edge that I will fill with silicone myself when I get around to it.) Still, overall I'm happy, and wouldn't hesitate to recommend them to someone else.

Robert called me after I sent email to company...we made an appointment to show up next week and was there on time, with a plan based on our discussion. Was able to show me exactly what I wanted and make an installation appointment that very week since he knew I wanted to get the floors installed before moving in. The work crew lead by Oscar showed up on Wednesday morning on time; began working straightaway and worked into the evening. Oscar was concerned that the quarter round trim was not going to match my base board color (which is bone instead of white)...when I showed up on Thursday morning I found Oscar and crew painting the quarter round so as to get it to match the baseboard color. Then they waited for it to dry before cutting and installing. The crew left some wood pieces for me in case of future incidents; they cleaned up the scuff marks on stairs and one wall, the were able to get the wood floors installed "under" the built in closet pieces so that I didn't end up with "cut around's" in case I want to take the installed stuff our of closet...and they were very nice and professional. Oscar is a credit to the company.

I went and saw Robert at Tile & Carpet of Alt. on Tuesday 5/7 to pick out some wood flooring for my living and dining rooms. He was courteous and knowledgeable. I felt comfortable during the process, never pressured. I picked out the hardwood and had it installed two days later. The installers were punctual, and finished ahead of schedule. I had a follow up call from Robert to make sure the install went smoothly and that I was satisfied with my experience. I would happily do business with them in the future. Thanks guys!!!

Robert, with Tile and Carpet of Altamonte Springs, and his tile installer, Jason, were a pleasure to work with. Robert came out first and saw the space, measured and showed us the tile we could choose from. He promptly provided us with an estimate by email and we scheduled the job. Jason and his helpers arrived as scheduled. They did the demolition the first day. They ran into some water damage (which they had warned us might happen since the house is so old) and explained the extra costs entailed. They were very fair about those costs. We had some rainy weather so the remainder of the service was delayed by a day, but it was finished up within the next couple of days. The workmanship was very good. We had a couple of details that we wanted changed - one tile was sticking out and there were a couple of spots where the grout had a few air spaces after it dried. Jason came out and fixed those issues and reiterated that we should call him if there was anything else. We are very satisfied with the job and we found Robert and Jason to be very nice to work with and very responsive to our concerns. We would recommend them to anyone who wants to retile their bathroom.

Professional from start to finish

I covered this in the previous box.

very disappointed will not renew my membership with Angies List. again . Its a very good concept but it did not work for me.

We had a devastating event occur on Thanksgiving 2012? came home to find out the condo above us had a water leak and the water was pouring into our kitchen, dining room and living room, through soffits, light fixtures and air vents. In some areas the water was so heavy the ceiling began to cave in. Our laminate floor buckled and our kitchen cabinets and counter tops were ruined. We had to replace the flooring throughout the whole condo (bedrooms included), all the kitchen cabinets and counter tops, repair and drywall damaged ceiling and walls, and replace all baseboards and paint. We called several contractors thinking it would be best to get the work completed all at one time by one controlling company. Several estimates later, the needed work in our condo was pushing $20,000 and the insurance monies were not adding up. We then decided we would be our own contractor and get separate bids for flooring, kitchen cabinets and counter tops, painters, etc., and Robert with Tile and Carpet of Altamonte responded to our flooring quote request. Once we met Robert, and then Oscar, his Job Forman, and spoke with them in great detail on several occasions, their sincere desire to help us was so apparent and honest; we trusted them with all work that needed to be done in our home. YIKES!!! Well, that was the best decision we ever made. We are posting pictures because no amount of word praise could describe how beautiful our home looks and at a fraction of the cost. They went beyond the call of duty (I had to rent a pod and basically move completely out and they did all the moving into the pod and out) and every person who worked on our job was friendly, knowledgeable and considerate. Also, because we were living in a hotel during all this work, they worked long and tireless days to complete this work in just a little over a week. This unfortunate event ended up being a blessing because aside from our absolutely amazing condo, we now have two wonderful new friends in Robert and Oscar. Please trust them with your renovations needs, you will not be disappointed (SEE PICTURES)!!

The project started on Nov 16 and was not fully completed until Dec 10. The installer was delayed due to some personal issues and had to come in the evenings to make up the time missed on the weekend.The work he did with the tile was very nice he was also very professional.He started to re-install the glass frame on Nov 24 and realized he was not able to because the measurements had changed with the new sills and tile.Because Robert Mello the owner was out of town the installer put me in touch with Mac back at the store to discuss the problem.Mac proceeded to tell me that I should have been told that shower frames and glass can never be re-installed with a full shower remodel. This was never communicated to me.If it had been I would have gotten a quote up front and scheduled it to be installed ahead of time. I was very frustrated with the mis-communication. Mac stated he would put me in touch with the glass vendor on Monday Nov 26 but heard nothing. Apparently this was not communicated to the owner who had just returned on Monday.As soon as Robert found out by reading several of my emails and speaking to my husband on the phone he promptly offered to pay for the new glass and frame to be installed. We were happy with that. We had to wait another week for the glass and frame to come in and be scheduled for installation. A few disappointments,the new sills are not as wide as our old sills and we lost some shelf space although 2 small corner shelves were installed as part of the coupon. We had to ask that sills be changed out as the travertine patterns were completely different very obvious. I never saw the sills until after they were installed. One sill installed was too short as installer did not have enough material. So he filled in a half inch gap with caulk. We asked for that to be changed.The sills were not polished on the edges and corners were left sharp and ragged. We had a professional come in to finish all the raw edges. No one from the store came to our home to check the work being done. We did get a call or 2 from Lynn however I am not a professional installer so I have to assume they are doing it right. The only thing we questioned were obvious issues.Robert only communicated with me through email. He spoke to us once on the phones with my husband. It seems as though the personal touch was a bit lacking in this situation. Overall the job was completed. Robert paid for the mistake on the shower frame. I would have liked to see a little more oversight on the installation and to be told up front about the potential challenges with the glass frame.

It was finally finished in full last week. It didn?t go quite as well as I?d hoped. I provided all the floor tile and decorative tile. He only brought out a few samples that were not in my color scheme so he sent me online to pick out my own tile. By the way - picking colors online is extremely hard. I ended up purchasing them at a lower price than he could provide. He did provide the wall tile however & did give small credits for materials that I purchased on my own. First I want to say, the gentleman who did the work was a great craftsman. However. I almost wish I?d gotten a full estimate or two before purchasing the Big Deal. They said the deal comes with two shelves which never showed up originally - they were eventually ordered but it delayed the project by two weeks. Through the course of the project I had to run to Lowe's 4 times for materials not included. The size of glass-front shower was special ordered but not quite the right size, so we had to go to Lowe's again to try & find metal retainers that would make the glass fit the completed shower. When he tore out the old shower he changed the opening size because there was rotten wood that needed to be removed, but didn't take into consideration that we'd ordered glass for fit the existing opening. The tile person asked me if I had a plumber to do some of the work. In fact I'd paid this company an extra $95 for them to do the plumbing. This tile person said he didn't do plumbing, but came back the next day & did plumbing after checking the contract. There were just additional charges throughout the project & I was getting some contradicting information on some aspects. For example, they charged me $400-some for a new shower pan that an installer later said I didn't need. I was then under the impression the pan was never installed. When I asked where the credit for it was, the owner said was in fact installed. They also had to come out after the work was done, after I'd sent pictures of showing flaws in the floor grouting. I really felt it was a true bait & switch. It felt like one thing after another that kept coming up. I'm still wondering what I was charged for, what I got, & whether or not I was charged for things I shouldn't have been. I recommend people just make sure they know what they're getting & know what they're paying for up front. I admit, we went into this not knowing what the cost of this type of work is. I've seen that other people have had a whole bathroom remodeled for what we ended up paying for the shower.

Quick response from Robert - he came out and measured, gave us an estimate. and we scheduled work to be performed a couple days later. Guys showed up as scheduled and completed work same day. We had our hallway and an office done - approx 300 sq ft. Beautiful hardwood floors replacing old ugly carpet - what a difference! Everyone we dealt with was professional, friendly, knowledgeable. We have other projects in the works and would not hesitate to use Robert and his crew again. Thanks for our beautiful new floors and a great experience.

THEY CAME AND DID THE DEMO AND PUT THE NEW SHOWER IN AND THEN THE GLASS GUY CAME AND PUT IN THE STALL. THE GRAB BAR BRACKETS DIDN'T FIT, SO I STILL DO NOT HAVE A WORKING SHOWER. I AM NOT VERY HAPPY ABOUT THAT.

We recently bought a new house that had old carpet everywhere and wanted to have laminate flooring installed throughout the house, and tile done in the kitchen. We called a few companies for quotes and got some reasonable prices. What made us decide to choose Tile & Carpet of Altamonte Springs was the fantastic attitude and friendly demeanor of Robert. When he came out to measure for the quote, it was clear that he was willing to work with us and do whatever it took to gain our business. He asked us to call him if anyone else beat his price. He was such a nice guy, it would have taken a massive price cut to go elsewhere. We told him not to worry because even if he was undercut by a little bit that he would still get our business because personality goes a long way. We sure are glad that we made that decision. Our experience with Robert and his entire team was nothing short of stellar. Everyone was friendly, professional, and genuinely interested in helping us make the right decisions about what type of flooring to install in our home and how to install it. Speaking of installation? Our sincerest thanks go to Oscar and his team of highly skilled installers. We have them to thank for how beautiful our home is. The quality of work they do is top notch and you couldn't ask for a crew of more helpful guys. They really went above and beyond just installing some flooring. Thank you all for the amazing floors! The bathrooms are next, so be ready for our call very soon! Sara & Paul Zadie

Oscar was very timely, professional and considerate of our needs. All work was started on schedule and completed in a timely manner. Shower and bathroom look great. Would highly recommend Tile and Carpet of Altamonte.

Robert, the owner of Tile and Carpet of Altamonte Springs, arrived on time and was professional providing us with an estimate. The estimate contained materials, labor, and demo costs. We used an Angie's List coupon for some of the work. My wife and I went to T&C of AS to pick out the tile and vanity top. Once we paid our deposit, the work was scheduled to begin within a week. The construction crew was led by Jason. He was professional and kept us apprised of any problems or delays. He was flexible with some minor changes we requested. Unfortunately, there were some unforeseen delays due to construction issues and the completion schedule was pushed back several days. This was not the fault of T&C of AS or Jason. T&C of AS addressed any questions and concerns we had. The work was completed to our satisfaction. We will being using T&C of AS again.

We were very surprised at the owner’s attitude when speaking with the ladies during the interaction. I arrived a few minutes early and spoke with him and he seemed reasonable and anxious to do the project as it was proving to be rather large, but as soon as my wife, daughter and a family friend walked in, his attitude changed. I was still standing right there, but he seemed haughty, arrogant and extremely unprofessional, and only interested in talking about how good he was. I suppose it is possible that he was having a bad day, but the bottom line is, he was extremely unprofessional, and I would rather eat the $149.00 than buy anything from his store.

When I walked in the store to "browse" I was met by Robert the owner. He immediately educated me on hardwood, do's and don'ts. I laid eyes on a sample and knew that was the one! He brought it by the house at my convenience, gave me a reasonable and comparable rate. Oscar and William were the installers.They were the consummate professionals. My 1960's flooring had issues which Robert and Oscar quickly dealt with giving me affordable practical options. My carpet is gone and I now have beautiful hardwood floors. Thank You very much!!

The owner contacted me to inform about the delivery and arrival. They arrived, removed the old carpet, vacuumed the floors, laid the carpet and completed the job in excellent time. They were very detailed with cuttings.

They are very good. I give them an A overall.

It was wonderful, and Robert is wonderful. I have used him three times. He always performs quickly and efficiently.

Two of the edges were ragged so they had to put a vinyl strip on each side, which is what took so long. It took them forever to get everything right and the job finished. They were very pleasant over the phone.