Hentkowski, Inc.

Broke heater failed to repair

I have had them out a couple of times to repair as well as maintain my systems. They have returned my phone call and Facebook message at night after-hours during an emergency loss of heat. When something happened a few weeks later, that may or may not have been directly related, they returned promptly and then fixed that issue without charge. A great experience all the way around. consultative in their approach to fixes, prompt, cost-conscious and very communicative. Both Steve and Charles do excellent work.

Hentkowski is a terrific company to deal with, you won't find better. Fast & efficient.

John E did a excellent job. Installed the furnace in a very clean and timely manner. He make sure everything works right, It is nice to have heat again ! The price was very reasonable and did everything to my satisfaction.

Great experience with this company! Look no further - these are the people you want to deal with!

Hentkowski Heating & Cooling is consistent in their professionalism, respect for the customer's time, and the quality of the services they provide. Everyone, from the office staff to the technicians, is a pleasure to work with and truly makes you feel that they appreciate your business. I've been a customer for over seven years (since I bought my house in Wilmington) and they have installed a new HVAC system in my home and perform my annual maintenance. I would recommend Hentkowski to anyone in search of a reliable, honest, and professional HVAC company.

Very well. On time, professional and cleaned up after work was completed. Owner arrived to check on the workers.

It went great! Losing your AC in the office isn't fun. but they saved the day!

I hired Hentkowski based on the good customer review, but had a very bad experience. Overall, the service is over-priced and the quality is bad. 1) install a programmable A/C control. I purchased programmable ahead of time, and only need installation. The cost is over $100 for the . It is working though. 2) Install a piece of duct. about 5-6 feet long steel pipe. It took the technician about $20 minutes to do the work. Costs $225. It is working. 3) Heating tune -up. The tune -up costs a little over $139, and per their suggestion, I replaced a 2 pole contractor, which costs me another $134. After the tune-up and replacing the part, the technician told me that the heating system is working well. A couple weeks later, the same technician checked the heating again, and said while the heat-pump is working, the backup heating is broken. He cannot fix it, and suggested me replacing entire HVAC and Heating system, probably costs a few thousands dollar. So far, I won't say I have the best experience, but I won't write this bad review, if it is not the water heater issue. My water heater stopped working, and I called Hentkowski. The first time, the technician came and did a diagnosis without fixing it, charging me $80 for the diagnosis. The second time, the technician came and replaced the heating elements and charged $230. He told me it is fixed and the water heater would take 1 hour to heat the water. When I checked a couple hours later, it still does not work. The third time, the technician came, after checking a few things, and said the water heater is dead and I need to replace it with a new one. I paid over $300 to Hentkowski to fix the water heater and the only thing I got is a suggestion to replace it. The funny thing is that the next day, I hired another company. They fixed the water heater in 20 minutes and charged me $40 for the parts and the repair. They also told me the problem is very likely caused by the Hentkowski's technician. Hentkowski just don't know what they are doing but still over-charge customers.

Awesome service - on time, very professional and respectful technicians. The price was right and the work was done quickly. I highly recommend Hentkowski Inc. for your plumbing and heating needs!

Very satisfied with all services, would highly recommend and will surely always use in the future. They are trustworthy. very knowledgeable and would highly recommend.

Very profession. Excellent

Great service.

Professional, courteous, and punctual. They provided some recommendations on air filters and cleaned out the intake from leaves and other debris that was sucked up into the AC unit. Very happy with the service and will be using them again to replace my water heater from an electric to a gas one next year.

unknown

The service was great.  The came on time and were very professional.  The tech that came on the emergency call took care of the emergency but when I asked him to install the wifi thermostat I had bought, he suggested that I get a non-emergency appointment to save money!  I did that and the second tech came out right on time, did the work well, and I was very happy.  After he left, I made some changes to my wireless router and that required me to redo the settings on the thermostat. I was not sure of a few settings so I emailed a couple questions via Angie's list.  They were responsive and eventually called me to help out.  The settings were fixed and all is well.
Great company!

Everything went tremendously well. I have used Hentkowski several times and have always been pleased with their service. They're honest, friendly and efficient. I am a Realtor and I feel confident enough in their service quality to refer them to my clients.