The service was great, and the workers were very professional and quick. My only problem is how expensive it was. I had a queen mattress and a box spring frame that was with it, and I took it outside to the curb so they could pick it up. Overall, it was $149.00. I know they will probably say it's because of size and what space it takes up in the truck etc. It took them about a minute to quote the $149.00 without looking inside the truck and the only question they asked was "Was it a queen size". So, they must already have prices built into the most common items people throw away. Means they could give out pricing beforehand and then state, "subject to change". I guess they do not do that before because it's kind of a high price for 1 or 2 items. I understand about the size and space of the truck need to be a factor, but I watched the workers just haphazardly put the mattress and frame randomly in the truck. Which would make less space in the truck for the next customer, who would be charged more for getting the stuff taken away since there is less room in the truck. So, unless you have an appointment in the morning OR need these people to come into your house to remove a large amount of junk, I would say it is not worth it. I can't see myself using these guys again of how expensive this whole thing was. Now in my case it probably wasn't the best idea to go through these guys for mattresses, I could have gotten them taken away through bulk pickup with the trash company and would have paid $64.00. But since I needed it gone sooner rather than 2 weeks later (which the trash company said is how long it would take) I opted for these guys. I could not fathom how expensive this would be if you had a whole room or house to clear out and you were not the first appointment in the day, since they don't organize the items in the truck to maximize space. It just seems to me they would be overcharging people later in the day. So, unless you specifically need them to do the heavy lifting for you, you need a large amount cleared out or you are fine with spending a lot of money I wouldn't suggest using this company.
Description of Work: I had to have a mattress and a box frame taken out from the front curb.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
$149
peter l M.
05/2017
2.0
garbage collection
 + -1 more
the two white-privilege millennials that did the work seemed not to like their job and left a pickup load of stuff behind
Description of Work: clean out a 6 bedroom house down to the bare floor
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$2,400
Steve R.
07/2013
5.0
garbage collection
 + -1 more
Crew kept us posted about their arrival time throughout the day, which helped us plan. They were friendly, professional and fast. I would recommend their service without hesitation.
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Service Categories
Garbage Collection
FAQ
1-800-GOT JUNK is currently rated 3.3 overall out of 5.
No, 1-800-GOT JUNK does not offer free project estimates.
No, 1-800-GOT JUNK does not offer eco-friendly accreditations.
No, 1-800-GOT JUNK does not offer a senior discount.
No, 1-800-GOT JUNK does not offer emergency services.