ASC Moving & delivery

On 19 February 2018 I entered into a contract with ASC Moving to move the belongings in my home from Newark, DE to Wilmington, DE, a total of approximately 12 Miles. The contract called for ASC Moving to pack said belongings on Tuesday, 2/27/18 and move them on Wednesday, 2/28/18. I was quoted an estimate and I paid a deposit. Even though I paid for packing, I found that many things had still not been packed. The ASC staff completed their "shift" at 4:00pm and left, even though the job was not completed. I had to pack many things myself. Because of the amount of content to be moved, the move would take place using two trucks, and four men. ASC Charges per hour per man, plus a truck fee. Because they don't have big 53' trucks, they would send 2 trucks, but I'd only pay for 1. Move day (2/28/18): 3 movers arrived at the Newark home with one small truck. They said the driver of the larger truck had an accident and was hospitalized. I'm sorry that happened, but don't they have a backup? They also said that, because they have only the small truck, the move would be completed in two trips. ***? I immediately phoned the ASC office and, after conversation expressing my frustration, received affirmation from Andres Santa, the owner, that the "clock would stop" once the truck was unloaded at the Wilmington home the first time. This really should have been the point at which I canceled the move with ASC and rescheduled with a different company, in spite of the expenses that I would have to incur. Surprisingly, they damaged only one piece of furniture (a bookshelf). The shelf was so badly damaged it made no sense to have it moved. Some of the "kitchen" boxes did not have appropriate padding and it was amazing that some of the glass items (mason jars, in particular) did not break. The first load took 8 hours and 15 minutes from start to finish During the round two packing, one of the crew members asked if the clothes in the closet were going (yes, he really did ask me that question), he told me that they had no garment boxes and wanted to know if I had some garbage bags through which they could stick the hangers and move the clothes that way. I supplied the garbage bags. I wondered why they didn't have (or use) a dolly or why they didn't have a ramp to move heavier items up the steps - all the things I have seen happen in the many, many moves I have experienced before (but all with national moving companies). Then they realized they would still need a third trip, and that would happen on 3/1/18. I had no choice; items couldn't fit on the truck. Highlights of the move include: - the dining room table top was moved, but the base wasn't moved at the same time. - They didn't bring my clothes, shoes, etc in the 1st or 2nd round, so I had no clean clothes until next day - All the paintings and mirrors and those types of fragile items were not properly wrapped. I had to be explicit about how to care for these items. - Some bookcases were moved to the new home but the shelves for the cases were not moved in the same run, so made unpacking difficult. - They left trash (plastic bags from clothes and also from mattress cover in the new home; I guess I have to trash them - When I emailed the owner about the damage to my property, he said it could be fixed with some wood glue - Owner, Andres Santa, offered no compensation for my having to pay another month's rent at my old place because they had to complete the move on 3/1, when I needed to be out of the old house on 2/28. I know this is a long message. And it only begins to capture the unprofessionalism and what I would also characterize as incompetence of this moving company, ASC Moving. This company was referred to me by a trusted colleague. I can say with certainty that no-one will get a referral to ASC from me.