Wright Design Inc

I was told by two HVAC companies that my evaporator coil had an R-22 freon leak. We just moved into the house and had an issue with condensation traveling along a air duct/tube into a 2nd floor closet and causing extensive mold. We called a well known local HVAC contractor and we were talked into $3800 of new insulation r-4 to r-8 and remounting our air handler “properly’ even though it was performing perfectly. This $3800 of work was done in March and in April I needed to run the air conditioner for the first time. After 24 hours it started to blow warm air. I check the air handler the next day and saw that the drip pan was filled with water. I called the contractor who came out to survey the issue. The tech said I had a evap coil leak and then charged me $122 for the visit. Keep in mind immediately after spending $3800 the unit stopped working after the first use. I called the contractor salesman/owner who talked me into the $3800, but he never answered. Instead he sent a text saying “I hear you have a evap leak – I will send you a quote for a new system.” He emailed me quote for $7200 on top of the $4k I paid him to break my system. I was appalled at this complete and utter lack of customer service. I assumed at this point I could get new evap coil for $2-3k or just get a new r-410 A/C system. I decided to educate myself as much as possible. I found out that the evap coil was replaced by the previous home owner in 2015. So the contractor who had done the $3800 of work somehow managed to break a virtually new evap coil. I reached out to Jerry at Wright Design. We spoke 30-40 minutes about air conditioners new, old, and future. All the layman information I had gleaned over the last several weeks I bounced off Jerry for his opinion. I never felt rushed or like he needed to get off the phone. Jerry had some theories about the evap coil and told me he’d send his son up the next morning. His son Mike showed up and spent 30 minutes with me until I had to go to work. He said he wanted to test a few things to see if this coil could be fixed. Convinced I had a leak and needed a new one, I told Mike that I appreciate his effort to salvage this unit but not to spend too much of his time (or my money) seeing if this unit could be fixed since I was already resigned to buying a new one. I went to work and 4 hours later got a call from my wife saying that Mike didn’t find an evap coil leak and was able to fix the air handler. It has been a week and everything is working flawless. I am indebted to Jerry and Mike for their honesty and knowledge. Mike could have easily sold me on a new evap coil for $2500 and I would have perfectly content. Instead he saved me $2100 by busting his butt for 4 hrs to discover the real issue. With this new house purchase I’ve been dealing with many contractors, a lot have left me wanting to do the work myself, but none as much as the HVAC companies that have advised me-they make used car salesmen look like saints. That is until I called Wright Design. It was one of the best customer service experiences I’ve had in recent memory. My system is 13 years old and will likely need to be replaced in the next 5 years. There is no doubt in my mind that Wright Design will be installing my new one.

On time installation, excellent knowledge and skills needed for installation of natural gas supply for generator.   Provided excellent timely communications regarding status of installation.