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Above & Beyond Services LLC

Heating and Air Conditioning, Water Heaters

About us

Heating & Cooling. Sales, Service, and Installation. 24 hour Service for your convenience. We are licensed and Insured. "We go Above & Beyond to Make You Comfortable" Free 2nd Opinion

Business highlights

12 years of trusted experience
Emergency Services Offered

Services we offer

Maintnance, Installation, Service, 24 Hour Service with NO OVERTIME, Sales, Free 2nd opinion and Free estimates on Replacement

Services we don't offer

RV

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.517 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
12%
3
0%
2
6%
1
12%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.6
responsiveness
4.7
punctuality
4.6
Showing 1-17 of 17 reviews

Claudia E.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well...The system was explained better than I have had done before.
Description of Work: I had them checkout the system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deb R.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
Was checked and found in good working order. Replaced filters and all is well!
Description of Work: AC check up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78

Remove R.
08/2017
1.0
heating & air conditioning/hvac
  + -1 more
I had a pretty strange experience with GL. He came & reviewed the work that had to be done. Gave an estimate & said that his office would be calling us to setup an appointment to get the work done. After that he seemed to have simply vanished. I called their office & left a voice message & texted him to let me know when he would like to come over to do the work but did not hear back. I have been using this site to get work done but have noticed a progressive decline in the quality of contractors. I might stop using this site if this trend continues.
Description of Work: HVAC installation, I had already bought a new HVAC system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,600

Response from Above & Beyond Services LLC
I was there on thursday 8/3/2017 to give you a proposal and My office lady was out for medical reasons on friday and monday. She called you on tuesday 8/8/2017 and left a message with no return call. Im sorry for the delayed call back. We are a great company but not perfect. Im sorry you feel this way.

Helene M.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, professional, responsive company to work with. Highly recommend GL and his team.
Description of Work: Installed new hybrid heating and a/c system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert S.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well, prompt and courteous.
Description of Work: Serviced my entire system, replaced a few items that needed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Annette D.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Professional, reasonably priced, honest
Description of Work: Repair on HVAC unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James B.
01/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
We couldn't ask for better. Each time they were on time and they called when they were on the way. Very professional installers. Better prices than their competition. If we had questions Gary was very quick to respond and eager to help. They never let you down. Trust me - you can't go wrong with Above and Beyond.
Description of Work: We had new heat pump and heater installed and a few months later a hot water on-demand heater installed by Above & Beyond.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike S.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
These guys are exactly what I was hoping for when I needed an AC company. Honest and Fair.
Description of Work: AC repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret C.
10/2016
1.0
heating & air conditioning/hvac
  + -1 more
Awful! The technicians were polite, and were kind enough to take pictures of what it looked like under the house when I asked them to. They were able to repair the issues without having to replace entire lengths of duct work. But at 3AM I woke up hot, and it was 77 degrees in the house - worse than it had been before the duct work was fixed. I called and left a message on the company voicemail, left my number, and asked them to call me in the morning. Unfortunately, they never called. At all. A friend suggested I try restarting the system, since I mentioned that the last time they shut the system down, they switched off the breaker without first shutting the system down. So I shut the system down at the thermostat, then the breaker, waited five minutes and then turned it all back on. That seemed to work. Then I called the company so that they could make sure their techs did not do this to anyone else's system, and to comment that they never bothered to call me back. The woman who answered the phone first said this was the first she was hearing of my issue. Then she said she had heard I called, but she had been told I would call back, and I did not call (implying I was at fault). Then she kept talking over me rather than listen to what I was calling about. It was more important to her that she defend herself than listen to the customer. She never said I'm sorry. I had to ask her if she would stop talking to listen. Twice. Then I told her what the tech had done, and that I had solved it myself. That alone would have been enough to turn me off of the company, but the owner just called me. Not to apologize for the misunderstanding, but to say "I did call you!" He said he did call, but the number on the caller ID, and not the number I left in my message, which is also the same contact number on my account. He did not say he was sorry for the confusion. Then he started to argue with me that the techs only turned the breaker off on the inside unit, not the outside unit. I told him he was incorrect, as both the techs and I had been looking at the breakers together, that both breakers were turned off, and that one was even labeled "Outside AC Cond." However, he continued to tell me that did not happen. I finally told him that I was not going to stay on the phone and argue with him, and that I would not use his company again. Then he yelled at me that I was "very rude!" Any company that calls up a customer that has an issue, for whatever set of circumstances, just to say "you are wrong" and not to apologize, will not keep customers coming back. So if you'd like to use a company that is going to argue instead of trying to resolve an issue, call Above and Beyond. Because the owner went above and beyond to ruin their reputation with me. Customer service is not their forte.
Description of Work: Air Duct Repair

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$371

Response from Above & Beyond Services LLC
When we arrived you had multi issues with your duct work. While the tech was fixing the duct work the fan came on. He ask you to turn the power off so he could fix the hole in your duct work. We fix your duct work and even did extra work and inspected all your duct at no additional cost. The breaker never got turned back on and i apologized for that even though we didnt turn it off, but you were to busy yelling and being rude to here me. We strive to be the best and most honorable company in the area.

GEORGE H.
10/2016
2.0
heating & air conditioning/hvac
  + -1 more
STILL WAITING FOR QUOTE AFTER INSPECTION OF SERVICE NEEDED FOR WORK TO BE DONE
Description of Work: QUOTE FOR REPLACING DUCT WORK AND REPLACING HEATING A/C SYSTEM

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Paul C.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
G.L. was excellent and took care of this on a Sunday afternoon for us. I explained what I knew of the situation and he gave me an arrival time of just over an hour. That's amazing for a sudden call like that, much less on a Sunday. He showed up on time, even calling to let us know when he was getting close. He quickly diagnosed the issue and had the part he needed on his truck. Not long after we were back o normal. I would recommend G.L. to any one who asked.
Description of Work: Replacement of the fan motor to circulate heat and A/C in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

marcella A.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Daniel W.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a 4 unit mini-split system. Completed in one day. GL runs a professional business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,900

Fran T.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced heating system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Rodney F.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
The heat pump was installed 4 yrs. 11 mos. ago. I had a problem with the ventilation fan kept running constantly in a serial communication system with all the bells and whistles. The installer retired some years ago and I had been unable to find a suitable HVAC company since that time. Some companies were absolute DUDS. The manufacturer of the system (Rheems), appears to be of no help. This company truly went above and beyond to resolve the issue and had a control board flown to the area for repair. They were prompt, courteous, low cost and extremely professional. I have added them for an annual maintenance contract as well.
Description of Work: Repaired serial communication heat pump where the ventilation fan ran constantly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Fran T.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were very Professional. Very helpful. Gary explained everything about the unit before he left. Very pleased so far. Will recommend.
Description of Work: Installed a Goodman 3 ton HVAC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Richard C.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
He did an excellent job. He was the lowest price of four that we looked at. We're really happy with the service.
Description of Work: He replaced our air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

    Contact information

    14461 Johnson Rd, Laurel, DE 19956

    http://www.abovenbeyondservices.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters

    FAQ

    Above & Beyond Services LLC is currently rated 4.6 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Above & Beyond Services LLC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Above & Beyond Services LLC offers free project estimates.
    No, Above & Beyond Services LLC does not offer eco-friendly accreditations.
    No, Above & Beyond Services LLC does not offer a senior discount.
    Yes, Above & Beyond Services LLC offers emergency services.
    Yes, Above & Beyond Services LLC offers warranties.
    Above & Beyond Services LLC offers the following services: Maintnance, Installation, Service, 24 Hour Service with NO OVERTIME, Sales, Free 2nd opinion and Free estimates on Replacement
    RV

    Contact information

    14461 Johnson Rd, Laurel, DE 19956

    http://www.abovenbeyondservices.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day