Plumbline Plumbers Inc

This was an excellent experience!

unknown

see above

The initial call to Plumbline Plumbers was handled professionally and they delivered on what they promised.... A plumber would return my call and discuss the problem to schedule the visit. It was all completed in less than 48 hours.

I bought a Angie's List Big Deal for $29.99 for "Plumbing Service Call". Since I had a 2-year old toilet that didn't flush properly on the first flush (after approximately 5 hours) but worked fine when all other times this seemed like a great deal to get the toilet fixed. I had an appointment for 10 am and they called at 9:37 am and said they wouldn't be there until 10:30 am - 10:45 am because they had to stop and get parts. I appreciated the phone call but didn't understand why they had to stop and get parts because they didn't know my problem nor the brand of toilet that I had... They arrived at 11:10 am and I explained the problem. The two plumbers couldn't figure out the problem nor fix it. The one plumber kept repeating that there was a lot of confusion with the Angie's List Deal and they were there to diagnois the problem BUT he would fix the problem if he easily could. He also kept repeating about water density being the problem which I didn't understand?? They said that they would have to order the complete insides for my American Standard toilet and come back at $175 plus the cost of the insides. He said the type of insides for my toilet were not common and had to be special ordered. Since I paid a lot for this American Standard toilet that was sold to "flush a bucket of golfballs" and was only 2 years old I decided to try to fix it myself. I adjusted the 'Line Level Adjustment Clip' by turning a knob to raise the water level. My repair worked and has worked properly for three weeks now.

We first called these plumbers the same day we purchased a $29.99 Angie's list and quot;Big Dealand quot; for a and quot;Service Calland quot; because we were having two issues: 1) after long rainy periods,we and our downstairs neighbors with whom we share a rowhouse could hear a leaking sound in the walls, and 2) our cold water pressure would steadily decline the longer a faucet was kept running, even though the hot water pressure was normal. My understanding was that we would be paying the $29.99 for the plumber to come and assess the problem, and tell us what was wrong. We assumed that once they figured out the problem, they would explain it to us and quote us a price for fixing it. After our first call, we were told we'd get a call back to schedule a time when a plumber could visit. Several days later we called again, since we hadn't heard from them, and after getting to voicemail (and a full mailbox), we finally managed to reach the same person we'd spoken to before. He told me my problem had and quot;fallen through the cracksand quot; and that that was the reason we hadn't received a call back, but he at least seemed to remember the two issues we'd described to him as needing attention. He then scheduled a visit for October 21 between 9 a.m.-11 a.m. One of us (my fiance) had to take the morning off of work, as did one of our downstairs neighbors with whom we share a water main, to be available for the plumber to visit during that time, but we figured we didn't have much of a choice, so no biggie. At 11 a.m., with no plumber in sight nor any calls about it, my fiance called the service only to be told that there had been a and quot;mix-upand quot; and that we were on the schedule for the afternoon, from 2-4. Our neighbor had to go to work, and my fiance had to take the rest of the day off to wait for this person. My fiance then got a call asking him for the address of our place, which the plumber didn't have despite the fact that I'd given it to the person who scheduled the appointment not once but twice. When the plumber finally showed up, he immediately said that the leak was a and quot;roofing issueand quot; that he couldn't deal with (why he couldn't say this over the phone, I will never know), and then took a look at the pressure issue. In the span of about 5 seconds, he reached into the water main, flicked his wrist, and then turned around and diagnosed the problem as a wrongly turned valve, and then calmly told my fiance that he owed this person $75 for the five second diagnosis/fix (this is on top of the $30 coupon). He did not preemptively explain the problem to my fiance (who would've been happy to turn the knob himself, had he known the cost), he didn't provide a quote for fixing it, and he didn't give him the choice to decline the service. He just looked at the valve, reached in, and fixed it. The entire visit took less than 20 minutes, and the diagnosis/fix took about 10 seconds. When my fiance was reluctant to pay, given that we had a coupon and had not even been given a choice of whether or not to fix the problem, the plumber said the $30 coupon was merely money that went to Angie's List for the referral. He added that if we didn't have the deal, the and quot;service calland quot; on its own would have cost $75, and that fixing the problem (ADJUSTING A VALVE) would have cost $170, so I guess we supposedly saved a lot of money. However, if they seriously intend to charge $250 for this sort of thing, they'll be out of business very shortly. I should mention there was no apology for the fact that the plumber was three hours late or the attending inconvenience. Afterwards, to add salt to the wound, my fiance called them to say that we felt $75 was unreasonable and we did not want to pay that amount. Without giving him a chance to propose an alternative price, they offered to refund the full amount (which was nice of them), but went on to berate my fiance, saying they felt they shouldn't have to refund anything since all the money from the coupon went to Angie's List, and they deserved to be compensated for the service they'd provided, and that they do not like the policy of and quot;the customer is always rightand quot; because in this case we (the customers) were definitely wrong. My fiance responded by explaining that it is not our concern what their business arrangement with Angie's List is, and it is their responsibility to ensure their marketing deals are not unprofitable. Furthermore, he noted we paid for a consultation, and that is all we wanted/expected to receive; had we been told what the problem was and what the cost would be to fix it, we would have refused the service and either done it ourselves or searched for a cheaper option. He also added that had the plumber been somewhat nicer, or had he mentioned the cost of the fix prior to performing it, we would have been happy to pay $40 or so for the service. As it was, we are happy we are getting our money back.

I have tried contacting him several times to set up an appointment. He has been pretty unresponsive and when I do speak to him he as been very unprofessional.

Excellent. Dupree was professional, tactful and kept the work-site clean. He provided the estimate up front. He was on time and offered to alter the appointment time at my request before arrival, but I stuck with the plan and was glad. He accurately diagnosed the problem and was thorough. I will call this firm again with my plumbing issues.

Not good at all.

In person Pricing was consistent with phone quote

He is great to work with, very communicative. He explained the situation (uncared-for older boiler) very clearly to me. If he needed to be later than expected he called, which was great.

They were very knowledgeable and returned our call promptly. They showed up on time and fixed our problems quickly. We enjoyed working with and dealing with them. They were a lot cheaper than other companies that I had called.