Keyed In LLC

Great – Sam showed me how to use the new lock.

Very responsive. Called the company late at night, asked for an early morning appointment, avowed punctually. Very professional service. Will use this company again, and recommend it to others.

Went very well. Quite smooth, very professional!

The service tech arrived prompty and performed the work carefully and expertly.

Simple project completed efficiently and effectively.

very punctual and professional

We responded to an Angie's List ad for a "Garage Door Replacement" for $799 in September 2015. The contractor -- "Keyed-In LLC", located in Washington DC,, was responsive to our inquiry and Angie's List payment of $799 - and came to our home for measurements. We have two single garage doors, like many homes in our area (Arnold MD). The "deal" was only good for one -- and we had to negotiate directly with the service provider to arrange for the second. Why does Angie's List do this??? The two (identical size) doors were measured and the adviser told us because of low headroom in the garage, it would be $100 more. The Angie's List add did say that "special orders" would be more, so we accepted and paid that. The write-up was performed on an i-Pad and NO COPY of prices, sizes, dates, or signatures as detailed on this device and signed by me on this device was ever provided to me in any form. We agreed on the Model 2000 door for the second one as well, which are aluminum on the external surface and have 1" of foam insulation. Because of our "special order", we were told it would take several weeks to prepare our doors. No problem. We were charged $900 for the second door as well (which is essentially what we paid for the first). We also had to pay a $200 per door extra fee for the upgrade to the model 2000 insulated doors (for both), even though the Angie's List price for the door from them stated it would be Model 2000. We received an invoice on Oct 2, 2015 for $463.14. No explanation was provided as to what it was for, and immediate, online payment was requested. I paid it, Then we were told our order was delayed, and they would be installed ASAP -- around Thanksgiving. They did show up on the planned date, and the doors were not the right size (thus could not be installed at all), PLUS they were the un-insulated model 1000. I guess they were hoping we didn't notice... Re-installation was set for Dec 10. The proper model (2000) was provided, and installation seemed to go OK although it was a workday so I was not able to check the final product before the technician left. The new doors have bigger gaps at the top and the bottom than the old ones did -- because they don't push up tightly against the door frame when closed!! The garage is more drafty than it was before. It seems the right-hand doors are cut a bit smaller than the right hand side, because the shiny aluminum vertical strip along the left edge is completely visible on that door, but not the other. The rubber seals along the bottom of the door do not keep water out. These are my NEW doors. Two days later I received ANOTHER invoice for $463.14 -- dated December 12th, and demanding online payment by Oct 15, Go figure. I send an e-mail to to the key-In office and told them no additional payments were going to be made. I do not wish to have any additional dealings with the company -- and I am in the process of getting a REAL GARAGE DOOR COMPANY to come and properly finish the job. I'll pay for this. DO NOT EMPLOY THIS COMPANY IF YOU SEEK A QUALITY PRODUCT AT A FAIR PRICE!

They sent a trainee (apparently) with a monitor. The examination of the garage door was very cursory and perfunctory. They sold me a replacement cable which I did not think I needed. They were not helpful at all in resolving an issue I had with my remote system. Very unresponsive in looking at anything else.

Professional work and timely service, but fairly expensive for work performed. I also received estimates for storm security doors and found Home Depot does equivalent custom security storm doors and installation for 40% less. Home Depot and Keyed both utilize third party contractors to build customs storm security doors.

I have an older garage door that needed service due to a broken spring, so I purchased the $75 deal for "$150 worth of garage door service, replacement, or accessories." The company responded promptly and scheduled service for the coming Saturday, which was impressive response time. The technician called ahead on the day of service before arriving on time. He was very professional and friendly. He promptly fixed the garage door by replacing two springs, two pulleys (I don't know the technical term), and tightening bolts on the door. It looks like good work, but I'll admit to being very surprised at the overall cost. The total bill was $575.50, so with the $150 deal I payed $425.50 out of pocket...the bulk of the bill due to parts. Overall, good service but expensive.

The job was done in time and we are very happy with the results.

Sometimes I think these "tune-up" deals are just a way to get qualified customers to pay for a sales call. Anyway, the serviceman explained the problem to me (moisture) and showed me how to avoid the problem in the future--and tried to sell additional services and products. Luckily, it wasn't an emergency. (actually, it kinda was) Purchased on 11-23-15 and scheduled for 12-11-15 (much too long!) by what seemed like a national company that refers to locals. Not something I knew, and not something I would have purchased if I had known.

The work was fine, but the prices were very high. I couldn't get any other estimates because of time restraints, so maybe other locksmiths would have charged just as much. I would get more estimates if I needed to use him again.

It was alright. They greased the garage door. It didn't solve my problem. I needed a new garage door. The doors were squeaking. I was trying to stop the squeaking. They greased it. It was not the best job. The guy stayed there for about an hour or so. [unclear 01:15 to 02:11]

went fine, didn't resolve issue I had, but didn't think it would

i purchased the service on Angie's List for like $900, but when they came to the house to measure the door I had then, they said the ad on Angie's List was incorrect and that the price I paid was only for a single garage door when I have a double garage door. So I had to pay an additional $450 or so. And I had to take half a day off from work (losing money) to meet the rep for a whole 5 minutes while he measured the door. When they came to install the new door, they didn't bring the door I ordered but said the one they had was a better door. When they unwrapped the door, we learned that it was white when I had ordered almond, and that instead of having an upper section and a lower section, they had brought two lower sections. So they had to modify one of the sections so as to be the upper section. The rep said he would be back the next day to paint the door almond like I had ordered, and I even gave him some paint so he could color match what he would need in order to paint my new door. I have not seen nor heard from him since he installed my garage door. The new door works perfectly and the modification they had to make to the one section to make it an upper was a very minor thing that does not affect the look or operation of the door. The door looks great except for the fact that it is white and the rest of my house does not have a single white thing on it; it's all almond! I'm hoping I hear from them next week but it seems like I'm going to have to contact them myself.

I made a mistake of falling for their "great deal" of garage door tuning, for $59. As I probably should have anticipated - the service visit immediately became a sales pitch for the door replacement. Almost nothing of substance was done to the door. I would strongly recommend to stay away - at least from this "great deal". This is just a paid estimate / sales pitch in disguise. (Please note I am trying to be fair - it is not across the board F; they were indeed very responsive, the gentleman showed up right on time, and was very courteous and professional. This by no means makes up for the zero value service received).

They called to let us know they would be arriving earlier than the time window - which was perfect. They were friendly, professional and didn't try to push their "preferred" lock over the one we wanted. They installed the lock quickly and it looks and works great. No complaints at all!

Update - after posting my review on Angie's List, the company finally contacted me, and sent someone out to fix the two problems. Now, 6 days later, the repairs are completed. There was still an issue with the window inserts - they could not provide the almond ones to match the door, but provided white ones. I am going to try painting them and see if I can get them to match. Other than that, the same technician came out and fixed the gap, did it quickly and professionally. Other than the time it took to get back to me, and the different color window inserts, I am satisfied with the overall job and changed their grade.

All went well. The work only took a few minutes. I was surprised at the cost of the work given the time it took for the repairs to be done but overall I am happy with the work Keyed In preformed.

It is not smooth as I was expecting, still same noise as before, I don't see any difference after replacing rollers.

Everything went great. Very prompt and professional. He was excellent!

It was ok I guess. It felt like they did not do much for the $60 price tag, but they did what I asked. During one point, it seemed like the technician was taking a long time, but when I went outside he was just sitting in the car. Checked again a little while later, and it was the same thing. Once he started the work, it only took 5-10 minutes and then he was done. It also seemed that he was trying to sell me more services instead of just performing the work requested. I wasn't that happy with the service or quality of work.

I didn't have a good experience with them. He attempted to sell a bunch of products that I didn't need. I didn't need new rollers on the garage door. I just needed the springs replaced.

I was very pleased with this service provider. He was gracious and professional. He arrived on time and he agreed with my assessment that I needed a new lock. He showed me what he recommended, told me the cost and then installed both the door lock and deadbolt. He made extra keys for me and also fixed a problem I had with another door that would not close properly. He did not charge me for either of these things. I will definitely call him for any other locksmith issues I might encounter in the future. He gets my highest recommendation.