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33 years of trusted experience
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Reviews
4.7444 Reviews
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Showing 201-225 of 444 reviewsZachary C.
02/2013
heating & air conditioning/hvac
+ -1 moreThe customer service was great.
Description of Work: I had significant questions regarding the conversion of a heating system from oil to gas. Paul Filip from HARP was extremely knowledgeable, willing to answer my questions, and patient. This is a very high customer service oriented company and it shows.
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Yes, I recommend this pro
Response from HARP Home Services LLC
Brian H.
02/2013
heating & air conditioning/hvac
+ -1 moreservice personnel wouldn't completely break down furnace to clean--did quick job
Description of Work: Poor service--missed appointment for another property--wouldn't use again--
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$180
Response from HARP Home Services LLC
Bonnie D.
02/2013
heating & air conditioning/hvac, water heater repair
+ 0 moreOur water heater was leaking on Friday 2/16/13. Checked with Angie's first. Called H.A.R.P. The owner, Kevin Moriarity, called right back Gave me an estimate right over the phone. His company did work for us before so we were in the system. Asked pointed questions about the size of leak. And did we think the heater could hold until Monday. It would. Monday morning first thing they called. Came in the early morning. Removed old unit. Installed the new heater and cleaned up after the job was done Next day a technician returned to add another item to the heater to preserve the longevity of the new unit. The technicians were informative, neat, friendly and efficient. Would definitely use their services again and highly recommend them too.
Description of Work: We needed a new hot water heater. Fifty Gallon, 10 year life expectancy. Gas heated. Talked to owner of H.A.R P Mechanical on Friday and made arrangements for removal of old unit that was 15 year and install new unit Monday morning. Also to take away old unit.
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Yes, I recommend this pro
$1,500
Katie C.
02/2013
heating & air conditioning/hvac
+ -1 moreAt some point during the day (Friday, 2/22/13) our gas furnace stopped, and I didn't realize it until, of course, it was "after hours". Isn't that always how it happens? We called HARP because we are Angie's List members and they have such a good rating. I'm glad we did. Within 5 minutes of calling and advising we needed emergency service (8:30 PM), the technician (Rich) called. Based on our explanation of the problem, he was able to give us an estimate over the phone so we would know what to expect before he even got here. Within 30 minutes he was in our basement checking out the issue. It turns out we need a new part for the furnace (sensor), but Rich was able to temporarily fix the problem so we wouldn't freeze our butts off over the next couple of days while waiting for the part to arrive. He even answered a bunch of questions we had that weren't related to why he was here. We will definitely use HARP again, and I plan on making an appointment very soon to have our air ducts cleaned. Oh - since we are Angie's List members, the cost was less than quoted over the phone thanks to a coupon I was able to use!
Description of Work: Gas heater stopped working on a Friday night in the middle of February. Called for emergency service to get the heat back on.
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Yes, I recommend this pro
$188
Mike Z.
02/2013
heating & air conditioning/hvac
+ -1 moreWe wanted to switch fuel sources for our home and HARP was highly recommended on Angie's. An installer came by right away and assessed the job. Verbal estimate was rather high and contractor was vague about reasons for the price. It took nearly a month of calls and emails for the written estimate to arrive. Unfortunately , the written estimate didn't include the breakdown in price for each portion of the job (as required to secure a homeowner's loan). Even if we gotten the price breakdown from HARP, I would have chosen someone else to do the job. I don't think it should be necessary to have to "chase down" a contractor to do the job as promised. I have other people to babysit. I wouldn't recommend anyone who doesn't keep their promises. ***********************************UPDATE 4/2/2013************************************** I just read the provider response of Feb 14, 2013 and wanted to make note of a few things. I appreciate the detail in the response and, wow, the meticulous notes. I also updated the "punctuality grade"to an A since they brought it to my attention in their response. Unfortunately,I have to leave the "Professionalism grade" at "F". Stressing that my "memory of the events...is a bit skewed" and the ITEMIZED quote I kept requesting "was not a high priority" is not a great way to impress customers on a review site. The provider response did not address the fact that the quote did not include the price breakdown I requested, and is required by the bank. The meticulous notes and impressive punctuality (A+ there!) does not make up for a non-itemized quote that the bank won't accept and a lack of communication with the customer. A tiny little HVAC co. made HARP look pretty bad last month. The other co. quoted me a fair price with a breakdown for each part of the job. It enabled us to get the loan easily. The installation was smooth and their communication was good. I'm NOT saying that HARP Mechanical is always a difficult co. to deal with and they are only prompt when writing kind of snarky responses on Angies. Many of their reviews are quite good. I just found several HVAC companies in the area that are much better. I can't recommend this company.
Description of Work: Site visit and written estimate. It took a 6 or 7 calls and an email or two to accomplish this.
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Response from HARP Home Services LLC
Rick K.
02/2013
heating & air conditioning/hvac
+ -1 moreThe gas boiler went out in my house and of course it was on a holiday. I called several companies but none was able or willing to come out on New Year's except HARP. My gas boiler was very old and a part had broken. They were able to order the part and fix it in a timely fashion. They were very knowledgeable, reasonably price and customer friendly.
Description of Work: Gas Boiler stopped working
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Yes, I recommend this pro
$250
Donna G.
02/2013
heating & air conditioning/hvac
+ -1 moreCalled HARP Mechanical and Home Services LLC to schedule a regular maintenance appointment. The person who i spoke with at HARP was very professional, but explained to me the service they were offering was only for emergencies not regular maitenance. Therefore, I did not engage in their service. My recommendation is to have someone at Angie's critique the offer and validate it for usability. The offer was ultimately re-written to alleviate confusion for other customers.
Description of Work: Gas furnace regular maintenance.
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Yes, I recommend this pro
Joan H P.
01/2013
heating & air conditioning/hvac
+ -1 moreThe zone relays to my furnace were not working properly. Harp answered calls promptly, scheduled and arrived on schedule, and fixed the problem.
Description of Work: solved the problem!
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$480
Mary K M.
01/2013
heating & air conditioning/hvac
+ -1 moreThere is no better company. I love them and I trust them implicitly. They're service is superior and all their reps are superior. I've never had a bad experience and only had just completely quality experiences with them. I belong to the gold plan that they have and I pay $20 a month and for that I get a free annual check-up and any emergency work I get for free, so this was an emergency and they came out and I paid zero. It was well worth it and more than paid for itself.
Description of Work: Our furnace went out and HARP Mechanical and Home Services came at midnight and completely fixed it.
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Yes, I recommend this pro
Iris S.
01/2013
heating & air conditioning/hvac
+ -1 moreHarp is an amazing company. I don't have a basement. My forced hot air oil furnace and air conditioning unit was located in a bedroom closet. The smell and the noise made the bedroom very unpleasant to stay in. When I discovered that it was possible to place a gas unit in the attic I reached out to several companies to get quotes. Harp was the only company that would install a high efficiency unit in an unheated attic. A high efficiency gas furnace produces condensation (water). The other firms were afraid of having problems with the condensation freezing. The Harp salesman said "We do this all the time and have never had a problem". He explained the steps they take to make sure there will be no issues. I contracted with HARP to do the job. They guided me through the process of getting the gas company to hook up to my house. The salesman informed me of the work schedule. The crew showed up as promised per the schedule. Each day they left the place clean. Oh, did I mention that my attic is a crawl space? It's very tight up there. When the crew arrived they checked it out and at first thought the job could NOT be done due to lack of available space. They said they were going to brainstorm solutions. They did and began the difficult job. They kept me informed along the way and as new challenges surfaced they reviewed the options with me and I was able to provide direction. The work took a bit longer than expected due to the many challenges. The job was completed in a very professional way. The unit is working great and the house temperature is more comfortable and balanced than with the original installation. The crew was fantastic.
Description of Work: Oil to gas conversion and relocation of the unit into the attic
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$11,650
Paul R.
01/2013
heating & air conditioning/hvac
+ -1 moreTheir representative came out to the house three times and gave the owner their estimate on the required equipment that would be needed to be replaced. After which the owner chose to go with another provider, even though she was very pleased with Harp L.L.C. Her reason for choosing the other provider, was the fact that she had done business with the other provider for a very long time.
Description of Work: This company is Highly Professional and was very helpful in the final decision as to what product and service that was used. Truly very courteous and I would Highly recommend them to other people in the future.
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Yes, I recommend this pro
MARGERY B.
12/2012
heating & air conditioning/hvac
+ -1 moreMy central air conditioner died and I used a coupon they have on Angie's for diagnosis. The young man was very professional, spent over one hour working on my unit. The final verdict was I will need a new unit, which I expected, since it is 23 years old. They could have fixed it if I really wanted but I am going to wait to get a new furnace/ ac unit. After a repeat explaination to my husband, after explaining everything to me, I expected to have to pay more but I didn't have to. The coupon rate covered the diagnosis! I have used this company in the past also and was pleased with their professional service..that's why I picked them again.
Description of Work: inspect central air condtioner unit that stopped working
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Yes, I recommend this pro
$47
Elida D.
12/2012
air duct cleaning, heating & air conditioning/hvac, water heater repair
+ 1 moreI went on line and requested a quote for all the work I wanted done. They responded within hours. the prices were fair and included removal of my old hot water heater. Making appointments for the work was also easily done on line. The worked was performed over two days as scheduled. The hot water heater was replaced and furnced serviced one day and the ducts cleaned the next. The crews were on time both days. They showed up in clearly marked vans. They wore boot covers and ran plastic across my carpeting and floors to protect them. The service men were clean, polite and courteous. They took the time to explain the process and show me features/settings on my new hot water heater. Work was completed in the timeframe I was given. I was pleasantly surprised that they did not try to sell me more services while they were here. In fact, they actually explained how I could save money on furnace/duct filters etc. They reviewed the invoices with me before they left and I was able to pay with a credit card.
Description of Work: I had my hot water heater replaced, furnace serviced and ducts cleaned.
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Yes, I recommend this pro
$1,800
Christopher S.
12/2012
heating & air conditioning/hvac
+ -1 moreI couldn't ask for better possible service.
Description of Work: This is a review of the integrity of the contractor. I did not have the contractor perform work in my home, but I did have an exceptional experience. I called to inquire about service on my home (I had left a message over the weekend and they promptly called me back Monday morning). I'm a contractor myself in the state of CT and when something goes amiss in my home, I do my best to troubleshoot it. In this instance, I narrowed it down to what I felt was a bad Taco zone valve. I spoke to a polite receptionist who forwarded me to one of the managers, Paul, upon inquiring about some details about what manufacturers they carry. Paul was completely upfront and honest as to what the charges would realistically be to diagnose the problem and have their guys perform the work (he also went as far as to explain the cost scale and what's typically involved in carrying out the work... always appreciated to anyone detail oriented). While I didn't have any other prices to compare it to, I felt the charges were in line with what any reputable licensed contractor would charge for service. Keep in mind that it's always wise to pay a little more to make sure it's done right the first time by the right people. However, Paul did something that really astounded me as a potential customer; after he had seen that I was on the right track and felt that I was diagnosing it properly, he guided me to a simple D.I.Y. solution. I had everything figured out, but the last step which was simply replacing the powerhead instead of replacing the entire valve assembly (this may have been obvious to some folks, but as someone who's not familiar with heating equipment I wasn't sure if the entire valve assembly would have needed to have been replaced). There's a huge amount of cost and labor difference between the two and his simple words of encouragement and advice were all it took for me to carry out the task effectively. Maybe it was because it's the holiday season and it's the day before Christmas and he understands what it's like to have issues with heating when it's cold outside better than anybody, but anyone that can lend a helping hand (especially amidst the craziness that is the holiday season) gets my respect. It would have been so easy to take advantage of the situation knowing it's an easy fix to have said "sure, our guys can do it, but it'll cost you" (making a large profit on what was realistically a 10 minute job), but he looked out for what the best solution was for me and I can't think of a better praise than that of a contractor that does the moral and respectable thing. He even offered to help me if I had any further issues with sourcing the right part (even if it was an outside vendor - that's a class act!). Paul may not have made a sale today, but I can promise you that his simple act of kindness resonated with me and should I need service down the road, I know who I'm going to be calling and who I'm going to be recommending to my friends and family. After getting off the phone with him, I went to a nearby store, picked up a replacement powerhead, installed it and got heat back to the 1st floor of my home, properly controlled by my thermostat in all of about 30 minutes and saved myself some money this holiday season. If Paul's selfless actions are indicative of what HARP Mechanical is all about, I can't think of a better contractor to service your home or business. It's become abundantly clear to me that these folks care and amidst the competition, something small like that really makes all the difference. Good contractors are hard to come by and I applaud Paul for his spirit, knowledge and kindness and I will not hesitate to recommend these folks. If you need any HVAC service or installation please keep the integrity of this contractor in mind; stellar customer service cannot be overstated, especially when it comes to something as critical as HVAC controls (this stuff is crucial to your livelihood and needs to be taken seriously). Thank you so much Paul!
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Yes, I recommend this pro
Response from HARP Home Services LLC
Mary K M.
12/2012
heating & air conditioning/hvac
+ -1 moreI've been a Gold member for several years. Every year HARP comes for my annual furnace cleaning and tune-up. I can also rely on them to fix my furnace if needs repair for any reason. Every year the technician they send has been superior in his knowledge and thoroughness. This year was no exception. One year I told the technician I had mice in the basement and he fixed an opening in the wall (which the original builder failed to do) and that fixed the problem! Above and beyond the call of duty, for sure. They always call to remind for the appointment, and if they will be early or late they always let you know. (They have never been late, though.) They check everything, and explain all extra costs. I recommend them highly.
Description of Work: Annual furnace cleaning and tune-up.
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Yes, I recommend this pro
$22
Response from HARP Home Services LLC
Peter D.
11/2012
heating & air conditioning/hvac
+ -1 moreI called to get an estimate on removing my old AC units from in back of my house. The gentleman I spoke with was very thorough in describing what would need to be done and how long it would take. He then gave me a fair estimate as to the cost. I have yet to use this company but based on their professionalism in giving me an estimate I plan on using them in the future.
Description of Work: I called to get an estimate on removing my old AC units from in back of my house. The gentleman I spoke with was very thorough in describing what would need to be done and how long it would take. He then gave me a fair estimate as to the cost. I have yet to use this company but based on their professionalism in giving me an estimate I plan on using them in the future.
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Yes, I recommend this pro
TOBIAS Y.
11/2012
heating & air conditioning/hvac
+ -1 moreI spoke with them over the phone and realized I misread the Deal. I needed work done on my furnace and not just an inspection. The company didn't seem overly friendly, but recommended I get a refund when I didn't want to pay the $175 for the repair, which I can usually get for around $100 from other companies.
Description of Work: I bought a Big Deal for $47 for Furnace or A/C Service Call/Diagnostic.
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Joaanna L S.
11/2012
heating & air conditioning/hvac
+ -1 moreI do not have I will delete
Description of Work: I do not recall signing up for the service noted. I asked them to give me an estimate for geo-themal heat for my house. The guy who came was very professional sounding. He told me that my house was not a good candidate for geo-thermal because of the 'large boiler capacity"which I should have questioned because the house is small. The boiler was installed by a friend of my late husband who may have mis-guidedly installed an over-sized boiler, but shouldn't the HARP rep. have recognized the size of the house?
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Rosalind V.
11/2012
heating & air conditioning/hvac
+ -1 moreThe task was completed but Paul forgot to turn the water heater back on after the visit-so cold shower before work the following day. The other complaint is an old one--although I am a professional woman and I contracted the service, Paul was condescending to me and only was polite and ready to explain things when my husband arrived. Wow-thought this was old stuff.
Description of Work: diagnostic of our heating system and tune up
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$200
Domenico G.
10/2012
heating & air conditioning/hvac
+ -1 moreThey ended up having to put in a whole new air conditioning unit. They were okay as I do not have any complaints at this time. So far the work has been good.
Description of Work: I purchased a Big Deal for $47 for Furnace or A/C Diagnostic.
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Yes, I recommend this pro
$7,700
Michael C.
10/2012
heating & air conditioning/hvac
+ -1 moreWe decide not to do the work at this time.
Description of Work: Estimate on AC for my Cape syle home. Excellent estimate and very professional
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Yes, I recommend this pro
Response from HARP Home Services LLC
Lawrence E.
09/2012
heating & air conditioning/hvac
+ -1 moreHarp installed the new air conditioner on July 3, 2012. Right from the start it made a large clunking sound when shutting off. Technicians came to listen to the sound but could offer no solutions. Help seemed slow in coming so I placed a negative review on Angie's list. Harp responded and immediately replaced the outside unit with a new one on 9/12/2012. This unit also made a sound on shutdown, although it was not as loud. On the recommendation of the manufacturer (American Standard) they then replaced the fan motor on 9/18/2012 and the sound was much less. The owner, Kevin Moriarity, kept me informed during this process and called a last time on 9/21 to confirm my satisfaction with the result and offered to replace the unit with another even more efficient unit if it proved necessary. It turned out that the manufacturer had several units with this same problem. I chose Harp because they are a local company and are large enough to able to stand by their work. I will use them again.
Description of Work: Install a new central air conditioner and remove old one.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,100
Julana R.
09/2012
heating & air conditioning/hvac
+ -1 moreThey said they would be there between 8:00 and 8:30 am and he was there at 8:15. Took a look at the furnace, got his tools and performed the cleaning and the additional nitrous oxide cleaning of some connections.
Description of Work: Needed to have my gas furnace cleaned and checked. They did add $10 to clean the rust off some of the connections (?) which would have thought to be part of the cleaning/inspection but it was a small enought amount to protect the furnace.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$110
Response from HARP Home Services LLC
Christine E.
09/2012
heating & air conditioning/hvac
+ -1 moreMy air conditioner made a horrible banging noise so we shut it down. I signed up for their discounted service call and called them the next day to schedule. It was during a heat wave so they could not come out to my home until 1 week later. When the day finally came, they missed their agreed upon appointment time. When I called them to ask what happened, their records showed I was supposed to have called them back to confirm the appointment so I wasn't on the schedule. But this has a happy ending. Instead of rescheduling, they rearranged their appointments the rest of the day and sent out one of their best repair men. He double checked my system and gave it a clean bill of help - no additional service was needed. It continued to work for the rest of the summer.
Description of Work: They came out to perform a service check -up on my air-conditioner.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$99
Response from HARP Home Services LLC
Janet K.
09/2012
heating & air conditioning/hvac
+ -1 moreWas satisfied with response time for evaluation Not satisfied with no response from company with estimate Company should have told us they weren't interested in doing work. Waited 2 weeks to hear from them with estimate. Felt it was a waste of my time
Description of Work: Called for an estimate for central air installation for single family home. Showed up for evaluation of home on time. Stated he would send us estimate by email and regular mail. After a week, called office for results. Was informed by office they would inform Shawn, person who did evaluation, that we had called. No response from company. Tried one more time to get estimate, was informed by company that they would get back to me. We were told that person who did evaluation knew we had called. Apparently, this company did not need our business. This company should have at least told us they weren't interested in performing this installation. It was a total waste of time trying to use this company. Wouldn't use them.
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Response from HARP Home Services LLC
Contact information
863 Marshall Phelps Rd, Windsor, CT 06095
https://www.harpcanhelpyou.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayDeals
- DEAL
Air Conditioner Tune-Up
Offer is valid for existing location only. - DEAL
HVAC Service Call
Offer is valid for existing location only. - DEAL
50% off - Plumbing Service Call
Offer is valid for existing location only. - DEAL
34% off - HVAC Service Call
Offer is valid for existing location only. - DEAL
34% off - Air Conditioner Tune-Up
Offer is valid for existing location only. - DEAL
34% off - Furnace Tune-Up
Offer is valid for existing location only. - DEAL
40% off - Furnace and Air Conditioner Tune-Up
Offer is valid for existing location only.
Licensing
Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations
LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Heating and Air Conditioning,
Water Heaters,
Plumbing,
Generator,
Energy Efficiency Auditing,
Sewer Cleaning,
Wells and Pumps
FAQ
HARP Home Services LLC is currently rated 4.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
HARP Home Services LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, HARP Home Services LLC offers free project estimates.
Yes, HARP Home Services LLC offers eco-friendly accreditations.
No, HARP Home Services LLC does not offer a senior discount.
Yes, HARP Home Services LLC offers emergency services.
Yes, HARP Home Services LLC offers warranties.
HARP Home Services LLC offers the following services: Residential Services Include: Furnace Repair, Furnace Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Boilers, Sump Pumps, Thermostats
Gas Fireplace Repair, Electrical work, Duct Cleaning
Contact information
863 Marshall Phelps Rd, Windsor, CT 06095
https://www.harpcanhelpyou.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day