Bill's Floor Sanding

unknown

Totally non-responsive. Are they in financial trouble? Are they going out of business?

Overall, Bill's Floor Sanding did a great job on our house and at a reasonable price. We would absolutely recommend their services to our friends.

Bill's was the best price and they did a great job. Everything was clean when they finished the job and I was totally pleased with their work. I would use them again if need be and would recommend them.

Overall, the work was good, but there were some issues. there are 2 stains that didn't come out of the hardwood, which is not necessarily their fault, but as they're both in obvious areas, I would have hoped they would ask if we'd like them patched. they did not, so the stains are still there. there were empty beer bottles (one of the beers taken from our fridge) left in various places around the house, including bedroom closets. There was polyurethane everywhere (dripped down the riser of the steps, into the stairway railing, all over the baseboards, on the door and door frames), and in one of the rooms, the new paint on the baseboards was so chewed up that it all had to be repainted. There were 3 different areas where bristles from paint brushes had come out and were stuck in the polyurethane. Communication was a struggle throughout the process. If they had been more professional, I would use them again, but given the issues, I can't say that's likely to happen.

Refinished the floors in the kitchen and one bedroom. The men were very good and attentive to details.

We had just moved in so we thankfully didn'thave anything of value in our home. We weren't home because of the fumes but checked on the house daily. Bills staff ate food out of our cupboards, drank all our waters and seltzers, and even took a beer out of our fridge, the latter of course they deny. They also broke a glass shade didn't tell tell and I had to confront them about. When I finally got a hold of Bill, as they don't want you talking to anyone else he said he was not surprised and alluded this type of thing had happened before. I asked if he would pay for the lamp and he said he would if it was reasonable. I found a replacement shade after several 2 days of searching (it was vintage milk glass) and the cost was about $50. He ended up tacking on an extra $50 to our service to pad for the loss. Unfortunately, I can't prove this part of it because he never offered us an invoice to begin with. I had picked Bill's because I wanted the job done quickly and they claimed their work was dustless. Well, the process will create dust regardless and there were some gritty areas, areas with a hair and with a bug that didn't look right. My husband had them come over to fix the gritty area and they came in with high gloss product and repaired it, which now looks funny because the rest of our floors were semi gloss. I was so uncomfortable with the whole transaction that I told my husband I don't want them in my house anymore ever. Our neighbors across the street reported that they dumped sawdust in our side yard instead of disposing it responsibly. They also left their trash in my front yard expecting me to take it away but took it away a few days after I told them it was their responsibility. In addition, they left an open container of floor refinishing stuff next to my garage. Nice things I can say is that the patch of floor they repaired was well done and they were on schedule and the floor looks okay. That's about it.

i call multi times to get a estamete to have my floors repared ad refinished no return calls

Service went very well. Nice job, done on time for original quote. Called during and after job.

They were pretty good! I liked the fact that I didn't see any dust while they were doing the job. They were very nice to deal with also!

It went well.

did have to have them come back because the finniish on the stairs was spotty. they did fix it. the hand rails were not finished smoothly bit i did not have them come back. overall, they did a good job.

Bought a new house and wood floors throughout were in good condition, but multiple different finishes. Bill's floor sanding (locally owned, started originally in western MA) sanded and refinished floors in entire house, nearly 2000 sf. Wasn't cheap. However, did a good job. Floors are beautiful. Some splash of stain on baseboards as expected, a few areas where stain splash was 2 to 3 feet up the wall, but not a terrible mess. Crew was on time, finished in the stated time (about 4 days), cleaned up nicely (though left an open 5 gallon bucket of stain behind, came by later to pick up after I called). End result was outstanding. Lots of compliments. Would use them again.

It was a good experience and they cleaned up after themselves.

He was very good and came over right on time. He explained everything and it was a lot more involved than I thought it was so I'm going to wait until spring. He wanted another $500 to move all my furniture. I don't know if it was a good price because I didn't go out and get any other estimates.

They did an excellent job, completely cleaned up the area and disposed of the old carpet and flooring. We are very happy with the finished product.

I called them for an estimate and they took a message. Bill called me back within a day or two to schedule a visit. That day came and went and the following day I received a call saying something had come up and they wanted to reschedule, which we did. Bill came and looked around, gave me an estimate of $3000, and, because of my situation with renovating, suggested I call him when I know when I want to schedule them. We were scheduled to start on a Tuesday morning. That Monday, I got a call at 8:05 am because the job they were supposed to be doing that day got cancelled at the last minute and they wanted to start mine. I said "I'm not quite ready, I have to move some plywood and furniture" but they were more than willing to help in order to get started. So they came, helped me move things, and got to work. I had to ask what type of finish they were planning on using, because no one had asked me what I wanted. Bill doesn't do any of the work, just the estimates, but he stopped by one of the days to have a look at the progress. He didn't recognize me right away and said "Who are you?" before I reminded him I was the homeowner. Summary: they were flexible, cleaned up after themselves, and produced great results. There are some spots where I can see the ring of the sanding disk, but not many. The price came in 7% higher than the estimate, but after seeing how hard they worked I didn't even ask why, I was so happy to have them done.

The young man came to give an estimate, and I thought, "Why did they send this kid?" I sat on the estimate for a few months, got a few more, and decided to go with Bill's. He arrived a little early, came in with his crew, and they got right to work. The work is impeccable. They took great care and pride in their work, covered up anything that might get damaged, and cleaned up very well after themselves. It was so nice to have a good experience with this young crew. They were/are awesome, and they really know what they're doing.

I called Bill's and received a call back. I told him that i had taken carpeting off my stairs and tried to refinish on my own and made a mess. He scheduled to come out and look. He gave me a couple of options on how to finish the stairs. I decided and we scheduled for the work to be done in 2 weeks. He showed up with his workers on the day and time agreed on. Worked professionally. Cleaned up after themselves-vacuumed up wood dust. He came back on subsequent days to apply additional coats of urethane. He then returned my call when i called with a problem and he again scheduled a time to come out and took care of the issue. I am pleased with the outcome.