Nutmeg Mechanical Services Inc

Super unprofessional, be careful. I called them to get our AC unit serviced, one their techs called me and said it was going to cost around $300 for them to come out that night, it was an "emergency call". He said my name was in their system and I could just call their office in the morning, and someone should be able to come out the next day and would cost a bit less. So the next morning I called, the person I spoke with in the service department literally started screaming at me on the phone and said they are not taking any more customers, completely belittling me and talking down to me. Just watch out for these guys, their reviews look good, but it seems like that is just for people who they have worked with in the past.

It was Saturday afternoon. When I saw water spreading on my basement floor, I called Nutmeg. Within 15 minutes, I got a call back from a tech. He said he could be here within 20 minutes, and he DID. He cleared the drain from the evaporation pan. All is well, and I was satisfied with the weekend charge. Super service. Have used Nutmeg in the past for my HVAC work, and will always use them in the future.

They were exceptional. The techs were knowledgeable. they know what they were doing. Very responsive and get problems fixed right away I was very happy them.

I appreciate both the administrative assistance, which is always pleasant, clear and informative, as well as the technical service. The service provider has been prompt each time and communicated clearly and accurately about the work to be done. He was also thorough in answering our questions. Nutmeg is dedicated to excellent service all around, and we are grateful customers.

Chose this company by reviews on this site. Found them to be punctual and professional. Problem fixed and only gone from work for an hour. Had a question once I returned home, called emergency service and call back within 30 minutes. Would definitely use them again. Knowing that they have 24 hr emergency service with quick response times gives me peace of mind.

The service person was on-time and seemed to do a thorough job. he was honest about the state of the equipment and the fee was very reasonable.

I have had the very BEST experience with any AC/Furnace service companies and can't wait to share my story. Leo Marinak and Jim Virginia from Nutmeg Mechanical, you guys are honest professionals that truly care about the customers - I can't say enough how much I appreciate your help. My AC (16 years old) broke down back in May - they are old but not that old Had a mechanic come out to repair it in May. It worked for a few times then broke again. Talked to another guy from my service contract in June, and was told I can either spend $1000 for him to 'try repair' with no guarantee or just replace it. I figured spending $1000 doesn't make sense, so start to get quotes from various companies. I had a total of 3 companies quoting on the job, Leo from Nutmeg is the second one. He has been the most professional amongst all 3. The other 2 sales men from other companies only spent 10 minutes at my house, rushing to the next job. Leo spent at least an hour carefully examining my current equipment, measuring the house, and giving suggestions for each room (some of my furniture are blocking the vent and some vents seem to be installed upside down). He also took his time answering my questions, and explaining difference between models and discussing which works better for my house, financially and comfort wise. He listened to my stories how the AC broke down and how it was repaired, and felt something was not right. So even though he could have just walked away giving me a replacement quote and earn some commission on the sales job, he did something I have not seen any other salesmen does - he called up a mechanic from Nutmeg to give a second opinion on the broken AC and give a diagnosis. Jim Virginia came out this morning, in a matter of half hour, fixed my AC. He told me how the first mechanic did not do an honest job, took a short cut when he was first replacing my unit. Because the parts used and wiring job wasn't right, the unit only worked for a short while then broke - this is exactly what has happened! In the end, I spent $440 instead of $8-10K to have my AC back - just in time for my daughter's birthday party! The unit is working great right now. I know sooner or later these units have to be replaced, and when that happens, I'm going to call Leo directly. It is so hard to find a company you can trust your home with - Nutmeg and their employees are one of those gems!

They did a great job of putting in the new HVAC system in 2016. But they did not turn out to be a good services company. 6 months after install, one of the humidifiers stopped working. I called. The girl on the phone was rude. She said it was probably just the filter that needed replacing. It wasn't. I made an appointment. It took a week for them to come out. They were an hour and a half late for their appointment. They needed to replace a PC board. A MONTH later I called them to ask about the humidifier. Had to leave a message. No one called back. Called again, finally got someone live and they told me they received the wrong part and were sending it back to get the right one. A month later? Really? Last year I called them about installing a new split ductless system in my au pair apartment. I have called 3 teams in a year, and no one has ever called me back. I'm done with these guys.

Leo and his team were very professional and pleasant to work with.

awesome Leo did a great job and we have 3 mini split ductless units and a COOL HOUSE!