Founded 2003 • With Angi since June 2012
Service Provider ResponseThis client was nice to meet with and was introduced to us by a local supplier , we were simply doing a quote through the local supplier and not a direct J & D Landscaping quote as the customer was looking for special financing that the supply yard was going to provide not us. Due to this, our quote process was constructed differently, we do all of our prices and quotes based on Sq footage of the project and not on the details of the exact paver allowing our clients to freely choose there products and materials without a bias swing because of the price of the material. Upon meeting the client we submitted our quote to the supply house and let them continue speaking with the client. We received an email from the client asking for a break down of the cost for each project and this was provided. The customer then asked for references, this was also provided and asked for a cert of insurance. We do not send out blank sheets of insurance, our insurance provider highly disagrees with blank sheets as in there words "Blank sheets can be copied" our insurance would send us a copy with the clients information provided how ever because this was still the quote phase of the project we did not issue the client a cert of insurance with their name on it, and would not until a contract is signed. As for timing the client asked when it could be completed and at that time we were booking for mid May, The client mentioned they wanted this done in the spring and not the summer so it could be enjoyed early in the season. Due to the clients 10 day delay and our recent completion of home shows we booked up through May and I advised them that we are now booked into June, the size of the project has no priority 1200 sq feet or not we treat each project large or small on a first come first serve basis. As for the competition, we are very competitive in our industry and we are a specialized company that does ONLY hardscapes, we do not mix lawns, plowing or any other type of basic landscaping into the mix of what we do, we take pride in focusing solely on Hardscapes and know where some of the competition cuts corners to reduce cost and were the quality is in fact different including, base compaction, grade of base material, cut quality, drainage slopes and overall efficiency. I truly do wish this client the best of luck on their patio project its just all to often we find the cheapest guy on the block is not the right guy for a $20k+ project that is supposed to last a lifetime.
Service Provider ResponseJob was completed in spring as described by this customer, the walls and steps where finished in one day as promised and agreed to. The front small landing where a very small 3 foot landing was added for the customer was not part of the original plan and was added free of charge for the customer. Because it was an additional item and was only added last minute for the customer we did not have a bag of poly sand for in between the pavers. We advised the customer that they would have to grab a bag of sand from a local garden center and sweep it in a simple 3 minute process. The customer was more than happy with the project and paid the bill. For months we heard nothing from this customer until October when we have had multiple phone calls from the customer wanting us to drive up to do this sand for them. The pavers we did for the customer where a free add on to make the job look better and where a gift because we had them in the truck already from another job we completed down the street. The original quote was for only steps directly off the porch and walls no pavers thus no poly sand. We completed all that we promised, in the time we promised and even did more than promised and the customer has now been trying to take advantage of the extra work we completed. We have no intention of being taken advantage of by this customer.
Service Provider ResponseNo Idea who this customer is or what she is talking about. There have been zero zilch nada requests for this address sent through our website request form.
J & D Landscaping is open:
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
J & D Landscaping accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, PayPal, Financing Available
No, J & D Landscaping does not offer eco-friendly accreditations.
J & D Landscaping offers the following services: Hardscaping, landscaping, synthetic lawns, & pavers
Paving & masonry. We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today.
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2022 Super Service Award
Gerry Masonry has over a decade of experience providing expert craftsmanship and exquisite stonework. Proudly serving all of Connecticut. We look forward to working with you on your next project. Fully insured and licensed. HIC# 0645069